Customer Ratings & Reviews
- Model:
- 65S551G
- |
- SKU:
- 6579444
Customer reviews
Rating 4.6 out of 5 stars with 128 reviews
(128 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 65" Class S5-Series 4K UHD HDR LED Smart Google TV (2024) highly for its amazing picture quality and smooth performance. Users find it easy to set up and appreciate the functionality of its Google TV features. Many also feel it's a good television for the price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fries TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always wanted a Google TV but my old TV fried itself last Saturday so it gave me a reason to buy one
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BryanM,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL TV looks good and fair price given the size for 65 inch
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great TV for the price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price! The setup was easy and little time to complete.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesE,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 4 out of 5 stars
Decent Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for, good tv for the price range.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BenC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Happy with my TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sales representative was very knowledgeable and took the time to go over the different tvs and their details. He made sure to arrange the tv to be delivered. I was very happy with my purchase.
I would recommend this to a friendRated 4 out of 5 stars
good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality is good but picture could be better. the pice range is the best in its class
I would recommend this to a friendRated 1 out of 5 stars
Less than 4 months and it's already junk.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV less than 4 months ago. The first 90ish days it worked great and then everything fell of a cliff in terms of reliability. Apps crash all the time more than 10 times tonight alone as I type this out. Sometimes it's just an app crash to the homescreen other times the TV completely restarts itself. Occasionally the screen will just go completely black while audio continues playing and it will remain this way until the tv is turned off and back on again. Which is no short process because after being completely shutdown this tv takes what feels like an eternity to turn on. If this is going on around 4 months after purchase how bad is it going to be in two years? The TV is up to date on the latest software, HDMI CEC or w/e is disabled.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ToddM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
65 in TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. It's just what I was looking for and the right price!
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great view, even better price. Signed up for the Best Buy credit card and received a $55 reward as a thank you!
I would recommend this to a friendRated 1 out of 5 stars
Latest software update has made this tv unusable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would've been 4 stars if not for the most recent update, which has completely wrecked the tv. Every app crashes within moments of opening, extremely slow and laggy inputs, even a chromecast I tried to use instead of the apps also causes it to crash. Tv was working mostly fine up until the update on 11.14.2025, adroid tv version 12. Tried a factory reset, uninstall reinstall all the apps, nothing. It had been a great tv up until this point. Emailed TCL support three days ago with no response as of yet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KarlReviews,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Channel choices
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are lots of channel choices w/o cable, Love all the choices this TV gives me
I would recommend this to a friendRated 5 out of 5 stars
It’s me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has to replace the one we got as a defect in another brand this one is way more user friendly
I would recommend this to a friendRated 5 out of 5 stars
Must buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV I have always liked TCL. Great bang for your buck!
I would recommend this to a friendRated 5 out of 5 stars
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv so far, it’s better than Samsung in my opinion.
I would recommend this to a friendRated 5 out of 5 stars
Family Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for family but they are very happy with the new TV
I would recommend this to a friendRated 1 out of 5 stars
Very disappointing television. Don’t buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faded image, not very bright or crisp. Constantly having to restart tv. Loses WiFi connection frequently. Doesn’t respond to remote, functions slowly
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StephanieT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad experience , open box is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a Fire TV, not an Android TV. The TV has the info / profile of the last owner, how a big company like bestbuy didn't even spend time to do factory reset, 4k channels is working as a slow motion so you can say the 4k not working
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AhmedM,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cheap and Broke.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Volume is never working, the customer support sucks and I have purchased an unreliable tv that is pretty to watch but with NO sound. Do NOT buy. The tv has only been in my home for less than 3 months. The tv is for a senior who likes to watch tv and sleep. No Kids to touch and she only talks to the remote. It has Fire TV and Google Play that came with the tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pass,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tcl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had hard time to use did not like how to use it took back,got more time and money, then it's worth two fancy!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MikeG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. If you still have the TV, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Hit and Miss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked great when it was working. However, it wouldnt turn on after 3 days. TCL support was frustrating to get through, but thankfully BestBuy took it back as a return without any issues. Mad props to BestBuy!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnnyMac,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support



















