Customer Ratings & Reviews
- Model:
- 85QM7K
- SKU:
- 10904894
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
QM7K is so Great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truly a work of art! This TCL offering both value and quality for a reasonable price!
I would recommend this to a friendTCL SUCKS!! BUYER BEWARE!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE!!!!!!!! I bought a new 85” 85QM7K from Best Buy on 8/19/25 for $1800. Had it for about 8 weeks and the screen went out. Better buy extended warranty from Best Buy. Best Buy will only warranty TV for 15 days other wise. TCL has TERRIBLE customer service. I spent the whole day on the phone trouble shooting and emailing TCL all the required photo and videos. TCL finally stated they would replace the TV. But had to email them 1 finale photo showing that I wrote void on then sir# bar code and dated it. I did all this the same day (10/14/25). Went 3 days without hearing from TCL. So I called TCL. TCL don’t regularly check their emails. TCL had not confirmed I sent them their required photo. The customer service rep at this point checked the email and confirmed did what they required. She the told me my replacement TV would arrive in 5-7 business days. She stated I should get the TV on 10/21/25. TV did not arrive on 10/21/25. I called customer service only to be told that the wait for 5-7 business days started on 10/21/25. WOW!!! I am having to wait 2 weeks to get my replacement TV. Currently no tracking # or status of my replacement TV. TCL is in NO HURRY to replace a warranty claim!!!! BEST BUY WOULD NOT HELP!!!! BUYER BEWARE!!!!! CUSTOMER SERVICE SUCKS!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelW,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this and review your case for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Tclqm7k
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with motion and picture issues but seems like a great tv otherwise.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Different Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to go with the hisense TV instead. This one was a little more with less options and a lot of issues with the remote
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JessicaA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help you better navigate the TV. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
This product is far beyond my expectation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is stunning—crisp details and vibrant colors that really pop, even in a bright room. The Google TV interface is super smooth and incredibly easy to navigate. I have it set up in my living room, and it’s truly turned the space into a full-on home theater experience. For the price, it’s an unbeatable deal. I’d wholeheartedly recommend it to anyone looking to upgrade to a bigger, better screen—you won’t be disappointed!
I would recommend this to a friendLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing quality, sounds is mid, but with soundbar it is an amzing machine
I would recommend this to a friendDon't bother, go with something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one was broken, and the replacement has Bluetooth connection issues, and it won't connect to Google Home. Returned it for the newest Hi-Sense equivalent
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Yippiekiyea,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Worse experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse experience Ever and never got the item. Why would I get a survey?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AdjoaviA,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
