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Customer Ratings & Reviews

Your price for this item is $35.99
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The comparable value price is $99.99

Customer reviews

Rating 3.9 out of 5 stars with 257 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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74%would recommend to a friend

Customers are saying

Customers consistently note the ELIT400NC's sound quality, comfort, and price as positive aspects. Many users rave about the headphones' beautiful and clear sound. Others appreciate the comfort of the headphones during extended use. Additionally, customers feel that the headphones offer good value for the price. However, some users have expressed concerns about the buttons being difficult to press, the volume not getting loud enough, connectivity issues, and pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 257 reviews
  • Rated 1 out of 5 stars

    Worst purchase I have made... and returned.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the TCL ELIT 400 based off of the great reviews on this (Best Buy) site. After all, almost every review talks about how great they are. If I had looked deeper, I would have noticed that most of the reviews are taken from the manufacturer's site and are likely people who were provided products for free. I received the product earlier this week and immediately charged it up to ensure there were no problems with making bluetooth connections. Then I tried to connect it to my brand new android phone... nope, not working. So I tried connecting it to my tablet... not working. Finally, I decided to connect it to my computer... success? Well sort of. I was able to make the connection, but playback was choppy and sound quality was worse than the $19 generic "gaming" headset I bought 3 years ago. So, I gave up, and returned them. Save yourself the heartache and skip the TCL - ELIT400 headset.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jedi,

      Thank you for taking the time to provide your feedback. These headphones typically produce great sound and the majority of our customers report a great experience with them. This definitely does not sound like normal behavior for these headphones. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    I think they would be really nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just can't remember purchasing this item. I am not sure what to say here. I hope you find the correct person

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    No worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took on a plane trip of 8 hours and the volume on this thing is too low. Could barely watch a movie on Ipad! Had to have subtitles on. Would not recommend it.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MoreyX,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you are not satisfied with the volume on the Headphones. This is rather unusual as the majority of our customers report a great experience with these Headphones. You may want to first check that the volume is increased on both the Headphones themselves as well as the device you are connecting to. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we wanted, what else can you say. Perfect choice to buy. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TCL - ELIT400NC Wireless Noise Cancelling Ov

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TCL - ELIT400NC Wireless Noise Cancelling Over-the-Ear Headphones - Midnight Blue as it's nice looking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the headphones for my niece and she loves them! She likes the option of using them with or without the wire.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    16 year old loves these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son says these are very comfortable to wear and sound great. I seldom see him now without them on :)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for husband and he had me return them, not sure why.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Work Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter uses her iPad as her television, and these headphones are perfect for her needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my son who needs it to focus w virtual learning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product for price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my 11 year old. Easy use. Like the re-charging. Stands up to tough use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product, which have the same quality of a similar product of the brands lider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Will definitively purchase agsin if i have too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love these. It is so easy using them. I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL Elit-400NC Headphones Over-ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, performance better than expected. Good price at Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I would not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions not easy to understand for the headphones

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Toad,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be having some difficulties in setting up your headphones. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with this product. Does exactly what it's suppose to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue tooth earphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very useful and really user friendly. Love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great. Only drawback is power switch is hard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power switch is hard to operate otherwise great product. Very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money when on sale! Wireless works wonderfully.

    I would recommend this to a friend