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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 255 reviews

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74%
would recommend
to a friend
Page 1 Showing 1-20 of 255 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Dope cans to blast my jams

    |
    Posted .
    Owned for 1 year when reviewed.

    I've had these headphones for a year now, and I must say they are really good. I was skeptical at first, but TCL has blown me away with the overall sound tone, and quality bass. I love the smooth look and finish of the headphones as well. As a whole, I'm really happy I purchased these headphones.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    About to return

    |
    Posted .
    Owned for 2 months when reviewed.

    Constant green light that doesn't go away is getting on my nerves lately. On top of that the battery gets drained daily and have to charge before using but the green light never turns off.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mike,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your headphones. If you still have the headphones, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    bad design product.

    |
    Posted .

    one of the bad design product. please see the attachment

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    The opposite of reliability

    Posted .

    Poor me not looking for reviews anywhere before buying it. The thing worked badly from the very start. It was going silent after walking 1-2meter away from my laptop, randomly dying out without actually disconnecting. The laptop was continuing to show that the sound is playing (the green lines of volume jumping), but nothing was heard from the headphones. Tried to use them for work three times, every time just switched back to wired set after this thing has just turned off with no notification. A couple of times it was coming back playing after a few movements of an earcup. I suspect poor construction. I'll just try to refund and buy something else.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Overall decent set of headphones

    |
    Posted .
    Owned for less than 1 week when reviewed.

    These are decent but not great. I bought them because I misplaced my primary pair and needed something relatively inexpensive in a pinch. The sound is OK. There's no deep bass and the mids and highs are a little muddy but not bad. It's definitely not "true" sound like you might expect from Sennheiser or another more established brand. If you need something that's just OK, these will work, but you probably will want to replace them with another brand at some point. My biggest gripe is the terrible buttons and the voice used to alert you when connecting and turning on and off. First, the buttons are very fussy about pushing them and the pads themselves are poorly designed. They're very mushy and don't click well. It's difficult to use them with any accuracy while wearing the headphones. This alone is my biggest complaint as it's frustrating to do basic things like turning on and off or pairing. The voice is strange as well. I've had others and the voice is usually flat, like those of most voice assistants. The voice for these sounds almost antagonistic though. I find it grating, but this is, of course, personal preference. There's also no good cue when entering pairing. You have to look at the LED to make sure it's blinking blue and white. To enter pairing, you turn the headphones on by pressing the power button for 2 seconds. The voice says they're on. Then, you press and hold the same button again for 5 seconds and wait for the LED to flash. If you hold for 6 seconds, the headphones turn off. It's easy to accidentally turn them off while trying to pair them. You then need to wait a few seconds before turning them back on because they don't seem to recognize the button press if you do it immediately after turning them off. It's a very strange set up and will most likely be very off-putting for most users. Once you get through the pairing process, they work just fine and the sound is usable. I wouldn't buy these again, nor recommend them. The noise cancelling is horrible and barely does anything. If you're purchasing at Best Buy, I'd just spend $20 or $30 more and get some lower end Sennheiser (true sound) or JBL (deeper bass) headphones that don't have noise cancelling. The sound quality will be much better and I suspect the interface will be improved as well.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LoneBunny,

      Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    First Set of BT NC Over the Ear Headphones!

    |
    Posted .
    Owned for 2 months when reviewed.

    Outside of the PlayStation Wireless Golds and my Aftershokz headphones, these were my first actual pair of over the ear bluetooth noise canceling headphones. I've had them for 2 months now and it is quite a difference from earbuds. I use them for during work, at home, and sometimes when playing my PS4. They're very comfortable and I can wear them for almost an entire workday with very little fatigue when compared to other headphones I've worn for work. Spent days going back and forth between these and the super fancy Sony ones but decided to stick with a cheaper option to really test if these type of headphones are worth it. The thing stopping this from being a 5 star is that for some reason 2 weeks into using them, the left ear cup when using noise canceling has got some sort of error. It sounds like a wind tunnel and is a bit distracting. I haven't used it since and I'm kinda bummed about it! 2 weeks after my purchase date was the beginning of shelter at home so I haven't been able to take them in store to get checked out and it is too early in owning history for me to make use of the 2 year geeksquad protection. I would like to know what's going on though and how I could possibly get this addressed without activating my GSP.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Sound good but a little difficult to operate

    |
    Posted .
    Owned for 2 months when reviewed.

    I bought these as a gift for someone. I think they sound pretty comparable to my Bose, believe it or not. Not quite as good, but close. The noise cancelling works well. The only issue is they are a little complicated to work for an 86 year old who can't see too well. We have to set them up for him. He can't even figure out which switch to use to turn them on. On the Bose Quiet Comfort 35 series, You have one switch, an up and down volume and a pause button. The switch does double duty for on and off and pairing. The TCL has a bunch more switches. If you are okay with complexity, these will by okay for you.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good with some shortfalls

    |
    Posted .
    Owned for 2 weeks when reviewed.

    I bought these for an upcoming vacation that involved flying. Here's my pros and cons of them: + Comfortable. I wore these almost non-stop for a flight from Chicago to Las Vegas. Unlike my gaming headset, I didn't need to take these off after a while to rest the area of my head where the band rests. + Fold up nicely. My previous BT headphones just folded flat with the cups rotating 90 degrees. These fold up to a compact form to get easily stuffed in a bag. Only thing I would suggest is a hardshell case. - Buttons are mushy. Theres no distinct feeling when pushing the buttons. Only one you know you've interacted with is the NC switch, which clicks when moved. The power button is specifically finicky. I've had to try activating it two or three times to get a success. - Noise cancelling isn't great. Its more like noise suppression. Like I said, I wore these for a four hour flight. The plane (Airbus A320) was noisy. When the noise cancellation was on, it dulled the sound, but didn't cancel it out. But I can't expect that much from an $80 pair of headphones. And the items that are meh (not bad, but not great) * Micro-USB. When you can buy an unlocked phone for $150 with USB-C, it's hard to justify micro-usb on all but the cheapest things on the market. * Volume. Some of the things I was listening to sounded normal on other devices sounded slightly muffled on these. Overall, I would recommend these for a basic pair of noise-cancelling BT headphones. They certainly aren't Bose or Sennheiser, but they're good.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Excellent Sound Quality and Fit but other problems

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I'm very pleased with this audio headset's sound quality and fit. I have hearing loss so nice canceling is important for my online meetings. The instructions are rather cryptic. I have not yet figured out how to use the microphone in the headset, nor have I figured out how to use it cordless via Bluetooth. As a result, I plug it into my microphone (not included) and then plug the microphone into my laptop so I can hear myself and other meeting participants via the headset. The cord provided is quite short; I'd prefer to have a cord twice as long. Still, the purchase has been well worth the cost of the unit.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Affordable Headphones

    |
    Posted .
    Owned for 1 month when reviewed.

    Seems to me the bad reviews must be due to defective units, and thus might be discounted, especially if someone dismisses the brand and model as uniformly no good based on only one unit. Mine has performed flawlessly. I bought this just before a vacation via air travel. I finally decided to be done with earbuds. They stink and I'm a dope for not having done this sooner. I now think that headphones are THE way to go for air travel. I read several positive reviews on TCL headphones, then pulled the trigger at Best Buy. My review: Connection via Bluetooth is an absolute breeze. Much easier than with my Bose portable speaker. TCL noise cancelling really works - yes indeed - and is awesome, even when you're in an Airbus A380 and don't think you should need it! Sound quality seemed heavy on bass and low in mid-range UNTIL I realized my phone's equalizer was set that way. Reset to "Flat" and now the music seems balanced. I don't like boosted bass or treble but the TCL headphones can do it if you want. Sound strength is way more than sufficient. I run it at about 1/3 volume on my phone. Does the battery last? I charged it up before leaving for two weeks in Africa but mostly read and slept on the way there. Charged it again before leaving Africa (to be sure of a full charge) and probably used it for a total of about 6 or 7 hours over the three flights, reading, sleeping, and eating for the rest of the time. Then I put it back in its box at home. Been home now for about two weeks and decided to listen to some music with the headphones while I typed this review. My phone says the TCL is active with 90% battery. Don't know how that could be since the battery charge is supposed to last for 22 hours max, but it seems to show good battery life potential. The headphones are comfortable around the ears and you can pull up the top strap to keep it from pressing on the top of your head. Are these the best headphones out there? Can't answer that, but they're well worth the $80 I paid. I'm sorry but for me, the $200, $300, or $400 competitive brands seem too costly for something I only plan to use while flying.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Very okay headphones

    |
    Posted .
    Owned for 1 month when reviewed.

    Got these for a recent vacation, specifically for the flight. The noise canceling works, but don’t expect it to drown out all of the background noise (especially on a plane) and subsequently the headphone volume does not get super loud which made them serviceable for the the plane ride but no where near what I hoped for. For the price, they are decent headphones, just don’t expect anything awesome.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Rafe,

      Thank you for providing your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Sounds Good

    |
    Posted .
    Owned for 1 year when reviewed.

    They where good headphones used them on a long flight they where comfortable . I did end up buying the Sony WH-XB900N headphones because those where the ones I wanted in the first place. End up getting a good deal on them during Christmas . I like them a better then the TLC the sound it better . So I gave TLC headphones to my husband and he likes them . They were good for the price .

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good quality for a good price

    |
    Posted .
    Owned for 1 year when reviewed.

    I bought a pair of these so my wife and I can share the same video screen when we fly. I use the wireless connection when I fly alone and the wired connection with a splitter when we fly together. The noise cancelling is ok, I'm sure it could be better but I did not want to spend hundreds. For a reasonable price it solved our problem. I am happy with the purchase. They seem to hold a charge quite well also.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great headphones for the price!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    At first I was having issues with low volume, weak bass, and muffled treble in Windows 10. To fix: 1) Connect your headphones to the computer's bluetooth and lower the system volume. 2) Left click your speaker icon next to the clock on the Windows task bar. Your current playback device should be listed. Click the up arrow on next to it. Select Headset (TCL ELIT400NC Hands-Free AG Audio). The sound quality is so much better and it is nice and loud! Great bass! Unfortunately using the Hands-Free playback device, your spacial sound options are limited to DTS Sound Unbound. There is no support for the free Windows Sonic and that is why I've deducted a star for these headphones.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good quality for a good price

    |
    Posted .
    Owned for 1 year when reviewed.

    I bought a pair of these so my wife and I can share the same video screen when we fly. I use the wireless connection when I fly alone and the wired connection with a splitter when we fly together. The noise cancelling is ok, I'm sure it could be better but I did not want to spend hundreds. For a reasonable price it solved our problem. I am happy with the purchase. They seem to hold a charge quite well also.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    More than adequate

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I purchased these headphones because of an upcoming flight. In the past, I had difficult hearing music over the sound of jet engines. So, do these noise cancelling headphones help? Yes! I have also used them using a leaf blower and lawn mower and they allow me to heard music and streaming services in all these cases. The noise cancelling does not eliminate all external sound but reduces it to a manageable level. On noise canceling I would rate the TCL headphones 5 out of 5. A couple of things could be improved. The on/off switch is difficult to feel and use. Also, when powering up it would be nice if rather than simply saying “power on” it would include an indication of the battery level. The volume up/down and other controls could be a little more tactile. The noise canceling on/off switch is fine. Overall, I am happy with the purchase and I would recommend them.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    great value

    |
    Posted .
    Owned for 1 year when reviewed.

    The great sound and the price was worth the purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Prettty good!

    |
    Posted .
    Owned for 1 year when reviewed.

    Had trouble with the buttons getting stuck after a couple months. Worth the money, but I was looking for a little more noice cancelling.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good and affordable

    |
    Posted .
    Owned for 3 months when reviewed.

    Very good wireless headset without spending too much. Mostly used for phone and watching videos without disturbing anyone else. Pretty good battery life, from what I can tell. Probably not high end sound, but definitely better than others in its price range.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great headphones for the price

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Great headphones for the price. My music sounds crisp and clear through these TCL headphones. I use them on my samsung phone and my ipad pro and the sound good on any device.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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