Customer Ratings & Reviews
- Model:
- Q85H
- SKU:
- 6580777
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality of the Q85H sound bar. They appreciate the impressive bass and surround sound capabilities. Customers also find the sound bar easy to set up and connect to their TVs.
This summary was generated by AI based on customer reviews.
My trial with TCL sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say that for movies and such it was a pretty good set up, especially when paired along with TCL TV. I did not like the quality of sound or power when it came to music so I went with something else.
I would recommend this to a friend- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome system….great sound! Would recommend it to everyone
I would recommend this to a friend - Pros mentioned:Bass
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great. Wish the little speakers play sound the whole time. I’m not an engineer though. Bass is amazing.
I would recommend this to a friend Worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every bit of the price. It turns my experience into a whole different one!
I would recommend this to a friend- Pros mentioned:Sound quality
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound system. Great value in good price.
I would recommend this to a friend TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improvement over JBL system. Movie dialogue still not clear enough
I would recommend this to a friendMeh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was returned after about a week of trying to make it sound acceptable. Dolby Atmos sounds pretty great, everything else, not so much. Mid tones over power all dialogue. The rear surrounds almost always had a “wind” sound that was very distracting. Treble was nonexistent.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BarryB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you were not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound quality
I love music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very good price. I love it! it worth to recommend!!!
I would recommend this to a friend - Pros mentioned:Sound quality
Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and high volume. Couldnt recomend it more
I would recommend this to a friend SOund system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning when entire system was returned
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BobW,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Poor quality sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound levels are all over the place, ads are louder than shows. Center chanel dialogue is way too low compared to the surround sound, even when the surround sound volume is set to low and voice clarity setting is on. Unable to update firmware with an android phone. No ability to adjust individual speaker channels. Would not recommend this soundbar.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound quality
Great soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, easy to set up, I got it for my QM8 65 inch.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bigrick,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Great sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great system and wonderful install process. Only issue was with the app but I got that sorted out.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JonB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Too expensive
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it cause I had a good sale but if I paid full price I would be mad, the sound quality sounds like some average speaker for half the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HunterB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Sold me a defective product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the soundbar at the NLR store. After paying for it they said I would have to go to the WLR store to get it. I didn't like that.They did not have it in stock. I picked it up in WLR. That is a 2 hour round trip for me. It was obvious when I had it home that it had been put back in the box after being used. I hooked it up and it worked at first but started having various problems later. I took it back to the NLR store to return but it was after the 14 day timeframe they give. They told me I would have to call the manufacturer. It was less than a month but more than 14 days. It was used...I should have taken it back when I unpacked it. I showed Best Buy the pictures I took when I opened the box. Batteries in the remote. Cords were all thrown in one bag with no ties...ect. The man told me it was not Best Buy policy to sell something like that. He supposedly went to his manager but in a few seconds he came back and said he could not take as a return. Not happy with the whole experience. I probably won't go back. Bad customer service all the way around. Nothing like Wal-Mart, Sam's or Amazon. They sold me a defective product that someone had returned, Bottom Line...I did call the manufacturer. They had me "reboot" the soundbar. I am sure I will have more problems down the road.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need any further assistance with your soundbar, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Sound bar and speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the money . Family really enjoys it and works great
I would recommend this to a friendDefective and really poor customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective out of the box. TCL wasted all sorts of my time making excuses and kicking the can down the road. Over 1 week went by when TCL tells me to return the item to Best Buy. Call Best Buy - Agent tells me he ordered a replacement and I can bring the defective soundbar in to the local store and exchange it for the replacement. Supposed to arrive at the local store on Jan. 24 - I am supposed to get an email when it arrives. No email on the 24th. Call customer service - it's like having my teeth pulled. Go to chat - waste a bunch of time to be told the replacement was damaged so Best Buy cancled the order. Never bothered to inform me. Also told BB can't replace the defective unti because their policiy only allows for 1 replacement. I ask for a supervisor - and wait 48 minutes with absolutley no response from the supervisor. TCL failed miserably. Then Best Buy said "hold my beer" and showed TCL what failure is all about.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ekim,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much base which makes the sound very hard to hesr
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi conor,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are audio adjustments that can be made. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound quality
Very disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the sound bar sounds great, the surround sound speakers dont work! Unfortunately i purchased this almost 3 months ago. What a waste of $500!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BekiJ,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Plug and play only
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar doesn't have any controls over the different functions. You cannot control the subwoffer, it has a low, medium, and high setting, no other controls. You cannot manually con trol the separation of the channels, or change the volume of the rear channels.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. The Bass, Treble, and Surround Speakers have options for Low, Medium, High. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
