Customer Ratings & Reviews

TCL - Q85H Q Class 7.1.4 Channel Sound Bar with Dolby Atmos, Wireless Subwoofer, and Wireless Surround Speakers - Black

Model:: Q85H; |
SKU:: 6580777

User rating, 4.2 out of 5 stars with 88 reviews.

Highly rated by customers for:

Customer reviews

Value
Rating 4.2 out of 5 stars
Quality
Rating 4.4 out of 5 stars
Ease of Use
Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers frequently mention the amazing sound quality of the Q85H sound bar. They appreciate the impressive bass and surround sound capabilities. Customers also find the sound bar easy to set up and connect to their TVs.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (88)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 5 Showing 81-89 of 89 reviews

Rated 5 out of 5 stars
Sound bar and speakers
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Posted 9 months ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good for the money . Family really enjoys it and works great
I would recommend this to a friend
Rated 1 out of 5 stars
Defective and really poor customer service
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Posted 10 months ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Defective out of the box. TCL wasted all sorts of my time making excuses and kicking the can down the road. Over 1 week went by when TCL tells me to return the item to Best Buy. Call Best Buy - Agent tells me he ordered a replacement and I can bring the defective soundbar in to the local store and exchange it for the replacement. Supposed to arrive at the local store on Jan. 24 - I am supposed to get an email when it arrives. No email on the 24th. Call customer service - it's like having my teeth pulled. Go to chat - waste a bunch of time to be told the replacement was damaged so Best Buy cancled the order. Never bothered to inform me. Also told BB can't replace the defective unti because their policiy only allows for 1 replacement. I ask for a supervisor - and wait 48 minutes with absolutley no response from the supervisor. TCL failed miserably. Then Best Buy said "hold my beer" and showed TCL what failure is all about.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 10 months ago.
  Hi Ekim,
  
  Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Pros mentioned:
Sound quality
Rated 1 out of 5 stars
Very disappointed
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Posted 9 months ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Although the sound bar sounds great, the surround sound speakers dont work! Unfortunately i purchased this almost 3 months ago. What a waste of $500!
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 9 months ago.
  Hi BekiJ,
  
  Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 2 out of 5 stars
Not worth the money
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Posted 4 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Too much base which makes the sound very hard to hesr
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 months ago.
  Hi conor,
  
  Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are audio adjustments that can be made. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Plug and play only
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Posted 6 months ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This sound bar doesn't have any controls over the different functions. You cannot control the subwoffer, it has a low, medium, and high setting, no other controls. You cannot manually con trol the separation of the channels, or change the volume of the rear channels.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 6 months ago.
  Hi JohnB,
  
  Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. The Bass, Treble, and Surround Speakers have options for Low, Medium, High. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 2 out of 5 stars
SOUND QUALITY
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Posted 6 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
POOR SOUND =======================================
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 6 months ago.
  Hi PerryF,
  
  Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 2 out of 5 stars
Not worth the price
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Posted 8 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Base was good but other then that not worth the money
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 8 months ago.
  Hi BrandonD,
  
  Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Not right ststem
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Posted 10 months ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They didn't deliver the wireless surround sound that I ordered they delivered and installed a system with wires...I guess I could give a review on their service but not the product because it isn't the one shown here that I ordered...
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 10 months ago.
  Hi MaryR,
  
  Thank you for taking the time to provide your feedback. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
surround speakers not working
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Posted 10 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
surround speakers ( not working ) I plan to call tech support for help
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 10 months ago.
  Hi PaulW,
  
  Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support

Showing 81-89 of 89 reviews

Customer Ratings & Reviews

TCL - Q85H Q Class 7.1.4 Channel Sound Bar with Dolby Atmos, Wireless Subwoofer, and Wireless Surround Speakers - Black

Customer reviews

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Customers are saying

Sound bar and speakers

Defective and really poor customer service

Brand response from TCLExpert

Very disappointed

Brand response from TCLExpert

Not worth the money

Brand response from TCLExpert

Plug and play only

Brand response from TCLExpert

SOUND QUALITY

Brand response from TCLExpert

Not worth the price

Brand response from TCLExpert

Not right ststem

Brand response from TCLExpert

surround speakers not working

Brand response from TCLExpert

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