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Customer Ratings & Reviews

Your price for this item is $62.99
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The regular price is $89.99

Customer reviews

Rating 2.6 out of 5 stars with 83 reviews

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37%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the waterproof and protective features of the EVO Aqua Case for Apple® iPhone® 7. Many reviewers mentioned that it provides great protection for their phones, especially against water damage and drops. However, some customers found the case difficult to install and remove, and a few complained about muffled sound quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 83 reviews
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Muffled sound

    Rated 2 out of 5 stars

    Great waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great waterproof and drop protection. But couldn’t hear anyone when I called or they called you have to put it on speaker.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Looks great

    Rated 3 out of 5 stars

    Pass on this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, this phone case looks great, feels very comfortable in the hand but the person you're speaking with can't hear you well. This happened with every person I called or who called me. I'm only using it now if I'm near a pool. Don't buy this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Waterproof
    Cons mentioned:
    Hard to install

    Rated 4 out of 5 stars

    Good case for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using lifeproof case for many years and have been a fan of it. I found this case to be fairly comparable to lifeproof at half of price. It is fairly solidly built with a screen protector. It is shock and water proof. Two main drawback, however. First, the case is hard to open and close. Second, the charger port is too small for many generic lightning cord attachment, making my generic cord obsolete when the case is on. Oh, and it only came in black and my wife is not happy with the color election on her phone. In short, a good purchase and would recommend highly, especially if you don't want to shell out cash for lifeproof case.

    I would recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case because I’ve always liked tech21 cases but missed the water resistance of lifeproof. The hooks on the part that covers the charging port broke off within a few days. So it is no longer water proof. My phone slid off the bed and the back popped off immediately. Also, the hole for the charger is not big enough for a standard Apple charging cord. It must be forced to fit, I’d say maybe it’s off by a millimeter, maybe less. Not pleased with the purchase at all

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hard to install, Muffled sound

    Rated 1 out of 5 stars

    Worse than 1 star. ) :

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had read the Best Buy reviews before buying this case! Is there a worse case out there? Probably. Is there a worse case that costs $89.99? Probably not. Which is why they're selling it for $49.99 now. It is awful. Tech 21's claims are basically false advertising. The sound quality is abysmal. The case muffles my voice and it makes it harder to hear the person I am talking with. The case is not durable. Within a week of purchase, a tiny piece broke off the cap that covers the charging port, so it won't close, which makes the case not waterproof. Also within a week, the plastic cracked in 3 places after a drop of less than 4 feet, which also makes the case not waterproof. Maybe I should carry the phone wrapped in bubble wrap in an airtight plastic bag... I am extremely disappointed with the product, and with Best Buy for selling it, especially at such a high price. They should do better for their customers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Latch issue

    Rated 3 out of 5 stars

    Fit is off for an Iphone7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have troubles with the thumbprint identifier because the opening is not right. Also side buttons are difficult to push. Seems strong enough to protect phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Looks great, Protection

    Rated 4 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such a great case, I like how easy is to put but how good protecting the phone! i recommend to much this case and brand

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Muffled sound

    Rated 3 out of 5 stars

    An ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is really great for keeping out water but the sound is muffled on calls and when speaking to someone they have a hard time hearing me

    No, I would not recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I dropped it and it cracked all around the home button and the snaps on the side also broke off. The volume knob constantly gets caught in my hair

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hard to install, Latch issue

    Rated 3 out of 5 stars

    Ok case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not latch properly on phone, not as durable as lifeproof. returned product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 3 out of 5 stars

    Water yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case did its job in the water and on the beach but my phone calls had difficulty hearing me. It's had to remove the case and re-install every time you have an important call and don't have Bluetooth with you.

    I would recommend this to a friend
  • Cons mentioned:
    Muffled sound

    Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is terrible. I purchased it for my husband. It is almost impossible for me to hear him when I call because the sound is so muffled. He has to remove the cover sometimes. The piece that opens and closes so you can charge your phone already broke off. Of course this happened within the first month of using the case, but after Best Buys joke of a return policy expired so we were unable to return or even exchange it. I didn't realize you only have 15 days to return a product to Best Buy. I would understand if that applied to their appliances and their more expensive electronics but to apply that return policy to their smaller items makes me think that they know they purchase lower quality products. I will no longer purchase anything from Best Buy or this brand of phone cases again. Very disappointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Muffled sound

    Rated 2 out of 5 stars

    Not Worth the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret getting this case. It's just not worth the price at all! The case muffed the iPhone's sound, blocked the ports, just not attractive at all. I wasn't expecting the bullet proof case with tech specs out the waazoo, but still, I was expecting a little more than I received.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hard to install

    Rated 2 out of 5 stars

    Save your money...buy a Lifeproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these for brand new iPhone 7. Case was very flimsy and felt cheap. Had a hard time getting the case to snap into place. Not sure how it can really be waterproof. Material seems cheap. Returned and got a Lifeproof. I've never been disappointed with Lifeproof!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good case for protection from water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case works great for water protection but the button piece that protects and covers where you charge phone broke off only a week after buying the case .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    For lite use only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a budget friendly alternative to a lifeproof case. In regards to speaker sound level and call quality it is a very good case. I can hear very well over speaker phone and earpiece. Some however had trouble hearing me while the phone was on speaker. The home button is tough to operate in the case and reduces the thumb print recognition. The case doesn't handle hard shocks well and may likely come apart. The port cover on the bottom has completely fallen off after 20 days of use. You are getting your money worth and not much more. Wouldn't suggest using this case in underwater situations. Better suited for use in heavy rain or splash situation at most.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Nice protection for iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, but hard to hear when on speaker phone mode. Recommend only if someone doesn't care about speaker phone mode operation.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love the color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color. Fits the phone nice. Likes the way it feels

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Protection, but quality is poor, does not fit properly. The cover for the charging port ripped off only after having the case for three days.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Speaker

    Rated 4 out of 5 stars

    Great protection overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding protection, but difficult to hear when on speaker.

    I would recommend this to a friend