Customers find value in the ice maker that works efficiently, the spacious interior that maximizes storage, and the counter depth design that fits seamlessly into their kitchens. However, some customers have concerns about the defective door that does not close properly and the high price of the refrigerator.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 83 reviews
Pros mentioned:
Design, Lighting
Rated 1 out of 5 stars
Poor temperature control in the fridge compartment
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
On my third piece and neither have delivered acceptable temperature control capability. This is fundamentally why I bought a Thermador, especially with its dual-compressors. Even got my custom cabinets altered to have this fit. I am an engineer, so live by "trust, but verify" principal. I tested the temperature in the fridge compartment with multiple brands of thermometers for weeks on end. The temperature control on the fridge simply does nothing. I could have it set to 38 or 33, the temperature stays around 42-44. Goes to ~38 overnight with multiple hours or no door opening, but through the day stays around 42-44. That's ~10F above the set temperature even with "Super" enabled. Called Thermador technician and he said +/-5F variance is factory range, but had no answer to it being 10F higher, and never ever hitting the set temp. Now make no mistake, low 40s will still keep your food feeling cold so if you don't measure you never know you are getting "just about good enough" colling for $5k price point, which you could have gotten for $1k or less. My 12 yr old Electrolux does a better job (thank god i kept it!), go figure.
I do like the clean design, and the lighting inside is really nice. The outside stains easily though and you need to use Thermador / Bosch Stainless Steel "Conditioner" as normal SS cleaner will damage the easy clean coating.
No, I would not recommend this to a friend
Brand response from Thermador Team
Posted .
Hello Axtx, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. If you have any questions or concerns about the cooling capabilities of your refrigerator, please contact Thermador Customer Care at 1-800-735-4328. We are here to assist you and address any issues you may have. Thank you.
Pros mentioned:
Design
Cons mentioned:
Depth
Rated 2 out of 5 stars
All show. No go.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The good.
Interior lighting is awesome!
Dual compressors great.
Quick cooling.
Pretty refrigerator
The Bad.
NOT A CABINET TRUE DEPTH REFRIGERATOR. If you have European or full overlay door type cabinetry on either side of the refrigerator do not buy this unit. You have to pull the refrigerator out a minimum of 1.25” to allow the thick doors to articulate to their full opening potential.
POOR INTERIOR DESIGN. The shelf above the wide drawer on the refrigerator compartment will sag as there is no midspan support or bracing to distribute the weight on the shelf.
FREEZER SPACE is good for a family of two top two drawers are only 3 to 4 inches deep, just enough to clear a small Haagen Daz Ice cream container.
Deal breaker is the door hinges not clearing the cabinetry. I will be returning this unit.
No, I would not recommend this to a friend
Brand response from Thermador Team
Posted .
Hello Buildme1, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. If you have questions or concerns, please contact Thermador Customer Care at 1-800-735-4328. We are here to assist you and address any product issues you may have. Thank you.
Pros mentioned:
Space
Rated 5 out of 5 stars
Stylish and Functional
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The spacious refrigerator are has ample space for food, all the drawers have separate cooling settings for different foods! The freezer has a tray ice backer with a scoop to move the ice.
I would recommend this to a friend
Pros mentioned:
Space
Rated 5 out of 5 stars
Highly recommended fridge, spacious and elegant
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a very gorgeous fridge high quality and my friends fall in love with it's inside compartments they said it was easy to see stuffs
So delighted with the fridge of Thermadore
So spacious
I would recommend this to a friend
Pros mentioned:
Design
Rated 5 out of 5 stars
Thermador Refrigerator
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love our Thermidor Fridge!
The design is beautiful and very functional.
We’re six months in and it has worked flawlessly.
I would recommend this to a friend
Rated 5 out of 5 stars
The Thermador
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a very nice refrigerator. Geeting used to the counter size, but not a big issue. Taller than your standard frig, we had to make some modifications, which our contractor handled. The Thermador looks great!
I would recommend this to a friend
Rated 5 out of 5 stars
This refrigerator is the one
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The flexible configuration makes adjusting to different heights a breeze. The shelf life of my food is incredible. Strawberries, meats...they stay fresh and can story for much longer than my prior LG refrigerator. Quick, no issue delivery was the icing on the cake.
I would recommend this to a friend
Cons mentioned:
Depth
Rated 2 out of 5 stars
Designed for 25” depth cabinets!
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
fridge is fine but for some very silly reason it was designed to fit in a 25” depth cabinet not the standard of 24”! Kind of unbelievable to me. Very disappointed with the carelessness of such a fundamental design feature.
No, I would not recommend this to a friend
Brand response from Thermador Team
Posted .
Hello MrAJ, thank you for taking the time to submit this review. We apologize for your experience and for any inconvenience. As part of our initiative to continuously improve our products, our service and the overall customer experience we have forwarded your feedback to the appropriate department. Your input is invaluable and we appreciate you reaching out.
Rated 5 out of 5 stars
Thermador
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my Fridge!!!! It’s beautiful to look at and keeps my food very fresh.
I would recommend this to a friend
Rated 5 out of 5 stars
Thermador Refrigerator
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect counter top depth refrigerator. Love everything about it
I would recommend this to a friend
Pros mentioned:
Design, Ice maker, Space
Rated 5 out of 5 stars
Great buy!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This refrigerator uses its 20.8 cubic feet of space wisely and to the max. It actually seems and looks bigger than it is. The design and spacing of the shelving is very well thought out with compartments made for specific types of food items and packaging in both the freezer as well as the refrigerator.
The ice trey holds tons of small cubed ice and the ice maker has a simple on/off push button switch. The water dispenser, located inside the fridge on the side wall is convenient and out of the way, providing an uncluttered look to the overall appearance of unit.
The door handles are sturdy and add to the professional look of this refrigerator.
I would recommend this to a friend
Cons mentioned:
Door
Rated 1 out of 5 stars
Don’t buy the Thermidor fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I highly recommend against this fridge. It is specified as counter depth, but you can’t install it next to the counter. The doors are not zero clearance and will smash your countertop and your cabinets. The stainless steel shows every fingerprint from any little touch. The fridge has to stick way out in order to avoid this. Further watch off your toes, when you open the freezer with your bare feet, you can smash your toes badly. In addition, ours had several other internal defects. I was very disappointed in this fridge and would recommend it to no one. I can’t see how Thermalator can have such a good reputation regarding this refrigerator. It’s terrible don’t buy it. I am returning mine, and Best Buy has been reasonable and allowing me to apply it towards a different model. The other defects in the fridge have already been inspected by Thermidor and they’ve indicated me they’re not repairable.
No, I would not recommend this to a friend
Brand response from Thermador Team
Posted .
Hello SteveP, thank you for your review. At Thermador, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-735-4328 for real-time support. Thank you.
Pros mentioned:
Lighting
Rated 5 out of 5 stars
Totally Pleased
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Our 15 year old fridge stopped cooling during the pandemic and the parts weren't available to repair it. We decided to wait months for this back ordered fridge, but we are so happy we didn't settle for a lesser brand that was available at the time. We read lots of reviews and this was the only one with a 5 star rating for dependability. It is a good bit more expensive, but we prefer to have something last a long time without constant repairs or contributing to the landfill in 5-7 years. We've had this for over 6 months now and we are still super happy with the look, the quality, and the performance. The lighting is fantastic throughout. The smooth operation of all the drawers - interior as well as the large freezer drawer, is significantly better than any others we looked at. You can literally feel the quality every time you open and shut the doors/drawers. Our only complaint is the ice maker can be a little noisy, but we've never used an ice maker before, so this may be perfectly normal. We had to shorten our cabinet above the fridge, but all of the hassles and extended wait were worth it. We hope to have this one for at least 15 years too!
I would recommend this to a friend
Pros mentioned:
Lighting
Rated 5 out of 5 stars
Very roomy
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great counter depth refrigerator. It lights up brightly, is very roomy. You can see all your items. Temperature controls and freezer keep everything perfect. It's quiet but you can occasionally hear the little ice cubes dropping.
I would recommend this to a friend
Pros mentioned:
Design, Ice maker, Space
Rated 5 out of 5 stars
Top Notch Refrigerator
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was hesitant given the price, but have been nothing but pleased with the Thermador. Ample storage with sleek design. Water maker on the inside of the fridge gives a clean look. Ice maker always delivers and we never run short on ice the way we did with our last fridge.
I would recommend this to a friend
Pros mentioned:
Ice maker, Refrigerator size
Rated 5 out of 5 stars
Enough room
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was skeptical about the counter depth size that I would not have enough room, but that was not the case. I have plenty of space, and the drawers hold a lot too. There are only three people in my house, and it is perfect. In the freezer, I was afraid everything would get baried, but I was wrong. The only thing is you can see the fingerprints very easily on this stainless. I do like the feature of the water spout inside the fridge there is no accidents or a cleanup tray. The water is not freezing cold which is good for us because we drink room temperature water.
I would recommend this to a friend
Pros mentioned:
Lighting
Cons mentioned:
Depth
Rated 5 out of 5 stars
Happy so far
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far the thermador is a great frig. It’s smaller than I’m used too depth wise but the quality is making up for. The lighting is great and it makes ice fast.
I would recommend this to a friend
Pros mentioned:
Ice maker
Rated 5 out of 5 stars
Review
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are very pleased with this new refrigerator. Looks beautiful & works quietly. Ice maker works well & makes nice little cubes.
We would like to thank the great staff who made this possible.
First the young & knowledgeable manager Zach Szatanek who guided us thru several tries & made sure we were satisfied.
In addition special thanks to the young & strong fellows who delivered the refrigerator with great skills & personalities: Qiaree & Kamari.
I would recommend this to a friend
Pros mentioned:
Design
Rated 5 out of 5 stars
Great product.
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great appliance. Lots of room and ability to change drawer levels and door shelf levels.
I would recommend this to a friend
Pros mentioned:
Design
Rated 5 out of 5 stars
Luxe appearance
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Large capacity on both freezer and refrigerator compartments. Sleek design with the door handles. Also got the remote use they home connect app. A bit awkward in using the interior dispenser. You have to be careful in placing your drinking glass as you have to hold it yourself. It’s a trade off between the looks and use. We don’t use dispensers much anyway.