Customer Ratings & Reviews
- Model:
- MC30WP
- SKU:
- 6302536
Rating by feature
- Performance
Rating 3.2 out of 5 stars
- Cook Settings
Rating 3.6 out of 5 stars
- Quality
Rating 3.4 out of 5 stars
Customers are saying
Customers recognize the Professional Series 1.6 Cu. Ft. Convection Built-In Speed Microwave excels in speed, making it a recommended purchase. However, some customers have expressed concerns about the sound quality, noting that the lowest volume setting is still quite loud. Additionally, feedback indicates that the interface could use improvement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sound quality
Worst Appliance Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 star is too many. Every time I use this microwave a little piece of me dies. There are dials, buttons, and a touch screen and you can't do even the simplest thing without using all of them. The sounds (chimes) it makes are incredibly obnoxious and never ending. I put tape over the speaker to try and muffle them, but still bad. My goal is to one day take this thing outside and beat it with a baseball bat. If you can't tell - I don't like it.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello DavidB, thank you for your review. At Thermador, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-735-4328 for real-time support. Thank you.
Noisy LEMON
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In addition to all the annoying noises (Thermador advertisement every time you start it up), ours has broken down multiple times in 18 months. It's in the warranty period, but service always takes at least a week, and then potentially more time while waiting for parts. Last week, the repair tech was here for the 2nd time in 2 weeks getting the conventional oven function to work. When he left, after declaring it fixed, the microwave function no longer worked. Now we're waiting for parts and more service with no functioning microwave. It broke for the first time 6 months into its life. Thermador won't replace it, despite it clearly being defective, and it's going off warranty soon. The repairs, in addition to taking weeks, are very costly too. I've had other appliances break down early in their life (LG, Breville) and those companies have honored their warranties by replacing those defective appliances. I would have more respect for Thermador and less frustration if they would do the same.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello MarkS, thank you for your review. We apologize this has been your experience and appreciate you bringing it to our attention. We understand you're working with our customer service team toward a resolution and would encourage you to remain in contact with them at 800-735-4328.
- Cons mentioned:Sound quality
No solution to lower or mute sound level
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase this Thermador product simply because the lowest sound volume setting is so loud, and the product plays the finished sound every 15 seconds until you open the door. If you are otherwise focused on your work or, at worst, on a video call, it is very disruptive. I searched for solutions online, and many users have had limited success placing electric tape over the speakers and removing the front panel and cutting the speaker wires, which voids the warranty.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello JimS, thank you for contacting Thermador. We are truly sorry to hear of the difficulties you are experiencing with your appliance, and we apologize for any inconvenience caused. If service is necessary, please use the following link to locate a Thermador authorized service provider in your area: https://www.thermador.com/us/support/book-a-service. For any additional assistance, please call our Customer Support team at 1-800-735-4328. Thank you.
Terrible oven and even worse company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love Thermador and spent $20,000 on their products for our kitchen; however their products are terrible and service is a monopoly. In the past 4mons I have had 3 service appointements to fix this $3500 appliance plus other appointments to fix the display on our range / steam oven. We’ve only had the products for less than 5 years. I won’t buy Thermador again.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello MeganB, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. If you have any questions or concerns about the service you have received, please contact Thermador Customer Care at 1-800-735-4328. We are here to assist you and address any questions you may have. Thank you.
