Customer Ratings & Reviews
- Model:
- MC30WP
- SKU:
- 6302536
Rating by feature
- Performance
Rating 3.1 out of 5 stars
- Cook Settings
Rating 3.6 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
Customers are saying
Customers recognize the Professional Series 1.6 Cu. Ft. Convection Built-In Speed Microwave excels in speed, making it a recommended purchase. However, some customers have expressed concerns about the sound quality, noting that the lowest volume setting is still quite loud. Additionally, feedback indicates that the interface could use improvement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Interface, Sound quality
Terrible microwave/oven, but hey--it looks great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave/oven combination looks great. That is where the compliments end. First, it plays (via a very poor quality speaker), these long, loud, obnoxious sounds when you turn on the microwave (yes, you have to turn on the microwave each and ever time) to use and (repeatedly) when it is done. Second, if you want to microwave something for 45seconds, it takes 8 button presses, finger swipes, and nob turns to get the microwave started. It is a terrible user interface and an even worse user experience by anyone's measure. I wish we had bought a different brand of appliances. I'm very disappointed and you will be too.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello Randy, We are sorry to hear that you are disappointed with this model. As a result of your feedback, we are able to identify areas in which our products can be improved. Your comments will be forwarded to our product design team for review. You may contact our Customer Support team at 1-800-735-4328 if you have any service-related questions or need assistance. Thank you.
- Cons mentioned:Sound quality
No solution to lower or mute sound level
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase this Thermador product simply because the lowest sound volume setting is so loud, and the product plays the finished sound every 15 seconds until you open the door. If you are otherwise focused on your work or, at worst, on a video call, it is very disruptive. I searched for solutions online, and many users have had limited success placing electric tape over the speakers and removing the front panel and cutting the speaker wires, which voids the warranty.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello JimS, thank you for contacting Thermador. We are truly sorry to hear of the difficulties you are experiencing with your appliance, and we apologize for any inconvenience caused. If service is necessary, please use the following link to locate a Thermador authorized service provider in your area: https://www.thermador.com/us/support/book-a-service. For any additional assistance, please call our Customer Support team at 1-800-735-4328. Thank you.
Terrible oven and even worse company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love Thermador and spent $20,000 on their products for our kitchen; however their products are terrible and service is a monopoly. In the past 4mons I have had 3 service appointements to fix this $3500 appliance plus other appointments to fix the display on our range / steam oven. We’ve only had the products for less than 5 years. I won’t buy Thermador again.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello MeganB, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. If you have any questions or concerns about the service you have received, please contact Thermador Customer Care at 1-800-735-4328. We are here to assist you and address any questions you may have. Thank you.
