Customer Ratings & Reviews

I had a 10 year old top-of-the-line Bosch that I wanted to replace. I heard that Thermador (the luxury line for Bosch) had shorter lead times (none of these are ready for delivery anytime soon). So, I decided to purchase the higher end Thermador. The dishwasher was dropped off last week. I went to do the install myself. When I unpackaged the dishwasher, I noticed it had been crushed (see picture). Normally, you wouldn't notice this because it was hidden underneath the insulation pad. I saw another review about a warped dishwasher and rack that falls off the rails. I would bet their dishwasher was also crushed. It would have been easy to miss the damage hidden under the pad. It took about 5 different people, but I finally found someone at Best Buy who could do the exchange (the previous people said "I don't know what is going on. I can't figure out how to exchange this damaged product.") Will revise review when/if I receive an un-damaged unit that I can test. FYI, Best Buy is making me store the damaged unit at my house for over a month till the new one arrives. They are trying to save money (at my expense) by scheduling pickup/delivery on same day. Very annoying. Would expect better service when spending $2,500+ on a dishwasher.

This is my second Thermador dishwasher, I would have given my previous one 5 stars, so I figured a 10 year newer would be that much better, but this one is a massive step down in quality, despite costing over $1000 more. The bottom tray broke after just a week of use and it won't stay on the tracks as I pull it in and out (opening and closing a full load now requires 2 people to guide the rack in!), Thermador is sending a replacement but it's expected to take over a month to arrive. According to the tech who came out to diagnose the problem, I shouldn't expect this tray to be any better, is it going to be the same flimsy bottom rack and I’m going to be calling for service every week to get a new one. The "remote start" feature can't be started remotely- because you have to first enable it from the dishwasher every time (seriously?), it's rated at the same DB level as my last one but seems louder, the "delay start" feature is insane (just try to set a timer for 4 hours) I'll bet my hat it will take you 10 tries. Who's idea was it anyway to give the timer the option to set in minutes? Does anyone really set a timer for 4 hours and 18 minutes (not that you could ever get it to stop at exactly that time anyway)? Would it have just been too easy to let me press the button 4 times instead of holding it down and watching minutes race by, then trying to strategically let go, and then watching the minutes continue to race by and stop somewhere way past 4 hours!? Oh, and I just noticed the tub is warped, so yeah, this is just week three and I'm NOT happy, So, no, I wouldn’t recommend it. This is an overpriced piece of junk, It honestly can’t get any worse than this. Pictures show warping tub, and what happens when you pull the bottom tray out- it just falls off the track every single time.

Super quiet. Still getting used to the rack layout, but the way the bottom rack's tines all fold down in various ways makes it super-flexible and able to wash hard-to-load items like large pots possible. The uppermost rack is deep enough for more than just silverware: things like ladles, serving spoons, cheese knives will fit OK. Downsides: The tech is flaky: still haven't managed to get the app to connect to the dishwasher, so some features are unavailable. It comes with no manual, just a card referring you to download one from their website. For this price, you'd think they could spring for a paper copy.

Item was in terrible condition the door did not even close thankfully I checked before I left the property and did not take it with

Thermador Star Sapphire, the best of the best. Best Buy delivered and installed on time and did a perfect job. New home had other manufacturer cheap dishwasher that stopped working after just one year. Had Thermador in old home for over 20-years with no problems or repairs. So glad to have Thermador again.

This dishwasher is so sleek and very quiet. We love it!

Amazing dishwasher. Super quiet and easy to use. Highly recommend.

After 2 years of ownership this dishwasher has nothing short of a headache. Just broke again and no longer under warranty. they want 800 dollars to fix it. No thanks and now my appliances won't match. Last time I ever purchase this brand. Just not worth the extra money

I picked out this Thermador and looked at it in the showroom. What I got had these weird horizontal squiggly bars that were meant to, I don't know please someone who is a wino? Absolutely not what I ordered and when I contacted Thermador they refused to replace the lower rack with something that was actually usable. This is not a cheap dishwasher and Thermador represents itself as a premier company. Hugely disappointed. I would return it but it is installed, it's a beauty and works very well but shame on Thermador customer service.