The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-7 of 7 reviews
Rated 5 out of 5 stars
The 7800X3D is the best
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
For the money this gaming pc is the best bang for ur buck just wish they came with 64gb but for the price this pc is good runs all games at mediuim or high settings i recommend this to whoever needs a new gaming pc
I would recommend this to a friend
Brand response from Thermaltake
Posted .
Hello,
We are glad you are enjoying your PC. If you have any questions please feel free to reach out any time!
Best Regards, Thermaltake Support
Rated 1 out of 5 stars
Needs to be shipped. Customer Service not solving
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am giving this a one star review in hopes that someone from Best Buy can provide a solution. I have ordered this computer twice over the past couple of weeks and paid for two day shipping. It has yet to ship and the tracking code from UPS says “shipping label has been created, butUPS has not received your package yet”. Every time I call I am being told that it will be here, but it’s never shipped. Can someone from Best Buy get this shipped??
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Poor shipping communication
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Be nice if best buy would tell me where my $1800 computer is. Absolutely 0 way to track this purchase. Bought 10 days ago and havet got one update.
I would recommend this to a friend
Brand response from Thermaltake
Posted .
Hello
The build time for us is between 5-7 business days, after that it is ground shipping to the address on file. Hope this helps. Additionally, you can contact us directly for a build update.
https://help.thermaltakeusa.com/hc/en-us
Best Regard, Thermaltake Support
Rated 5 out of 5 stars
Update to Ezra’s review
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not have it shipped to your home address. Have it shipped to store, we did, we still had no tracking updates on it but it still arrived on the promised pick up day. And it was 100% worth the wait and 45 mile drive to pick it up. Plays all our games with ease and works amazing!
I would recommend this to a friend
Rated 2 out of 5 stars
Shipping complications
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m having the same shipment issues as other reviewers. I ordered December 8th, they cancelled the order 3 times, and the shipment date is unknown. I ordered for in-store pickup, hoping that would be better, but they still haven’t recieved the PC. I’m hoping it’s a holiday issue and I still get the PC, but it hasn’t updated me on any arrival and it doesn’t have tracking.
No, I would not recommend this to a friend
Brand response from Thermaltake
Posted .
Hello
The build time for us is between 5-7 business days, after that it is ground shipping to the address on file. Hope this helps. Additionally, you can contact us directly for a build update.
https://help.thermaltakeusa.com/hc/en-us
Best Regard, Thermaltake Support
Rated 5 out of 5 stars
Eveything and more
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This pc might be the best pc Best buy sells ran over 800 fps in Fortnite over 1000 in rocket leage and runs very game in 1080p 1440p and 4k!
I would recommend this to a friend
Brand response from Thermaltake
Posted .
Hello,
We are glad you are enjoying your PC. If you have any questions please feel free to reach out any time!
Best Regards, Thermaltake Support
Rated 1 out of 5 stars
Delivery seems to be unknown
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Hello everyone, just as the other individual mentioned, you will probably not receive this package for who knows how long. It was suppose to arrive today and who knows when it’ll get picked up by UPS just like the other guy mentioned. I wish they also knew what brand parts are chosen for this build as it can seriously change the pricing.
No, I would not recommend this to a friend
Brand response from Thermaltake
Posted .
Hello
The build time for us is between 5-7 business days, after that it is ground shipping to the address on file. The reason we do not guarantee the manufacturer of the parts is because part availability changes on a daily basis. Rest assured, we only use parts that are equivalent to one another so all parts chosen perform the same across the board for the particular computer you have chosen.