Customers are not satisfied with the customer service, describing it as "terrible".
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
Rated 5 out of 5 stars
Great Wine and Beverage Center!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am very happy with my purchase of this Wine and Beverage Center. The unit is a great addition in our home. It is very quiet and it cools all of the sodas/wines very quickly. I also like the blue lights that come on when I open up either door. You can leave the lights on all the time as well, if you like.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent looking fridge/cooler combo! Looks great and works great which is exactly what I was looking for. Glad we made the choice to go with this one.
I would recommend this to a friend
Rated 3 out of 5 stars
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Only giving this a 3 because it is a replacement for one that didn't work. Hadvthis one for two weeks and so far it is ok.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Wine cooler
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sleek design, fit inside the pantry we custom build and easy to access and store beer bottles and wines.
I would recommend this to a friend
Rated 1 out of 5 stars
Don’t buy it
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ordered in May, backordered and finally delivered in July. Installed today and it doesn’t work. Best Buy won’t take it back or help fix this, and I can’t get Thor on the phone. Good luck.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Buyers beware
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Led light broke 2 days after install. Was told they could not replace product. Thor only covers parts not labor.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great Product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the best fridge/cooler combo you can buy! I have it built-in and looks great and works great. The only issue that I had is that it would ice up on high humidity days. Just had to shut it down to thaw out for a few hours. Only happen twice in four years.
I would recommend this to a friend
Rated 1 out of 5 stars
Stops Working and Customer Service won't help
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The beverage fridge was amazing, until it stopped cooling. Reaching out to customer service has been a nightmare. If you call in you're put on hold for hours and if you try and email, your emails go unread and ignored. For the amount of money you're spending on it, go with a better brand that actually cares about their customers post purchase. It looks beautiful in our bar, but I regret not going with a better brand.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Do NOT buy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not buy Thor. I purchased a wine/fridge cooler and a couple years after purchase it quit working. Customer service is terrible as well.
No, I would not recommend this to a friend
Customer reviews from Thor Kitchen
User rating, 4.9 out of 5 stars with 73 reviews on Thor Kitchen.
