Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $39.99
Clearance
The comparable value price is $49.99

Customer reviews

Rating 4.6 out of 5 stars with 1408 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the Mate (2018) Item Tracker's ease of use, long battery life, and improved range. Many appreciate its compact size and the loud sound it produces when activated. However, some customers have experienced inconsistent connectivity issues. A few also noted that the volume could be improved for easier location in certain situations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,408 reviews
  • Rated 1 out of 5 stars

    Can’t recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost impossible to use. It advertises as being so easy. No, it’s not. You have to use your phone or pad rather than the switch. Not as advertised.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids bought this for me because I am forever losing my keys. Will.i worked one time and then would not connect to the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is a great idea, but

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great idea, but unfortunately not loud enough to find across the room. I had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't work as advertised and service sux

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Tiles don't work as advertised. Odd bluetooth disconnect issue. And working with support via chat, only option, is horrible waste of time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked in the beginning, but failed months later- even after switch tiles and on multiple devices.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope, not gonna buy more of these.

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery runs out with out being used and gives no warning and so the device is useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    does not work well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tile does not give location accurately Does not give location.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Helpful when you have everything set up correctly.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you have everything set up and you understand it correctly before you use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Basically slow to respond.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I failed to locate my stuff (keys or phone) using Tiles. They are slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lost item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost item in trunk and could not find it with the gps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not necessary. Batteries would be a pain. Just not a great product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Replaced 3 different times to them stopped working

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have replaced this 3 times in a year. they are crap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lost

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my phone and keys #theygone who knows where they at

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    junk

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    might be good it you are so forgetful of where you set things down

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The prodruct does not accuratley track

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not rec this product. The tracking is off in location

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't tried them yet bought as a gift. Hope they work!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    cant track

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i think there is not enough tile users. cant find any

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Now I can find my phone with ease!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting to get some tile products for a while now, since the 4 pack is still out of my budget, I decided to get a single one to see how I like it. Right after buying this in store, I ripped open the box in my car and set it up. It was really easy to sync with my phone and I love that I can find my tile using my phone and vice versa! You can even ring your phone even though it was on silent. This is a game changer. I will definitely be getting more tiles and I want to get some for my parents who are always misplacing their keys and wallets.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Why Tile?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my father because it seems like he can never find his keys. He loves it and thanks me all the time for getting it for him! Whenever one needs to find their keys, wallet, etc. you go on the app and it starts dinging. It also has an map that shows you were you missing item is located. I do wish it was more durable because the Tile i gave my father how has streaks of black because of usage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect accessory

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the Tile as a gift for Christmas. Wasn't sold on putting this device on my keys, but I'm glad I did. Easy to use and you can invite family members to access your Tile so they can help you find your keys too. Definitely recommend if you need a tool to help you find your keys!

    I would recommend this to a friend