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Customer Ratings & Reviews

Tile - Mate (2018) Item Tracker - White/Gray-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 760 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 760 Reviews
  • Rating: 1 out of 5 stars

    Faulty Product - AVOID!

    Posted
    QueenChloe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased tile mates for my kids, nieces and nephews for Christmas, and within a week of being used, one of them broke off my daughter's key chain. They are not durable products. Even worse, per the Tile company "physical damage isn't covered by warranty." No replacement for a product that has been used for a week and broke doing it's primary function - hanging off a key chain. But they did offer me a discount on a new one - how nice. Avoid this product! Per Tile: Our Tiles were built to last and are made of materials that are both light and durable. That said, there may come a time when you find that your Tile has suffered damage that renders it nonfunctional. Unfortunately, physical damage is not covered by the warranty. In this particular situation I can offer a 20% discount towards another Tile purchase. I'm sorry that this has happened, though I do appreciate your understanding.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Faulty product

    Posted
    QueenChloe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased tile mates for my kids, nieces and nephews for Christmas, and within a week of being used, one of them broke off my daughter's key chain. They are not durable products. Even worse, per the Tile company "physical damage isn't covered by warranty." No replacement for a product that has been used for a week and broke doing it's primary function - hanging off a key chain. But they did offer me a discount on a new one - how nice. Avoid this product! Per Tile: Our Tiles were built to last and are made of materials that are both light and durable. That said, there may come a time when you find that your Tile has suffered damage that renders it nonfunctional. Unfortunately, physical damage is not covered by the warranty. In this particular situation I can offer a 20% discount towards another Tile purchase. I'm sorry that this has happened, though I do appreciate your understanding.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    They work great, but do your research

    Posted
    AdamGJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Tiles are excellent devices for keeping track of just about anything. However, don't expect them to be full-featured GPS locator devices. Tiles must be connected to your phone to work. They use your smartphone's GPS combined with a Bluetooth radio to keep track of where the device is located. For example, if you place a tile in your laptop bag and then your laptop bag gets stolen from your car, don't expect to track the bag down unless you can get your phone within 150 feet of the bag. Where Tile excels is in locating things you keep with you, but you misplace often, keys, remotes, laptop bag, etc. I keep one in my car because I work at the local college and parking is scarce. It can be difficult to remember day-to-day which street I parked on. I think Tile's are wonderful devices, but I think many customers don't fully understand what they do and do not do.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Thank goodness for Tile!

    Posted
    akahuli
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I lose everything. Seriously. I lose my keys, wallet, phone on a regular basis. Or I did. With Tile, I can easily find everything. I can even use the tile on my keys to ring my phone. It rings even when my phone is set to silent. Tile has made my life SO much easier! I was hesitant to buy this product because of the price. Then I lost my keys and searched for HOURS. So I went and bought another (cheaper) brand, and it was terrible. It rang all the time and didn't ring when I actually lost something. I lost my wallet. Searched for hours. When I found it, I drove directly to Best Buy and bought the four pack. Angels descend and trumpets sound! Holy Cow! It doesn't say this on the box or anything, but before tile, I had lost my mind in searching for stuff. Thank you Tile for finding my lost mind.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Two-way functionality makes Tile-Mate a winner

    Posted
    GeorgesGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband gave me a set of an earlier Tile model over a year ago -- non-replaceable battery and one-way functionality, in which the app on my phone could signal to the tile attached to my keys, but not the reverse. If I wanted to use the Tile to find my phone, I had to find some way to attach it to my phone -- not convenient. The Tile-Mate, which I bought to replace my earlier Tile model, not only has a replaceable battery, but also features a button I can press, that causes the Tile app on my phone to make a noise, so I can use the Tile-Mate to find my phone -- super convenient! Right now, I'm just using my Tile-Mates on keys (thank goodness, because my son-in-law moved my keys after moving my car, and I would never have found them if I hadn't been able to call the Tile-Mate from my phone app); but am thinking of attaching one to my suitcase because these days when you fly, you never know where your carry-on bag will end up on the plane.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Average performance thus far

    Posted
    BestBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the 4-pack Tile Mate. Wouldn't have bought it had it not being redesigned with a replaceable battery. In the past, I read good and bad reviews. I was kind of on the fence whether to get one. Thus far my experience has been average for the past few weeks. I played with the finder at home and it was good. However, for whatever reason, the phone app couldnt find my keys and wallet I left in the car parked in my garage. There was no signal at all even when I was just by the door of my car. Eventually, it did ring when my phone was like next to them. Maybe it doesn't do well when the tile is inside a car?? But, I thought people put one inside the car so that they can find where they parked. I'd still recommend this with a 3-star.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Careful with location when items left behind

    Posted
    Andrea
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I must have missed somewhere in the instructions that the tile will only alert you if you leave your device behind at a location that you have established as your "home." Whenever I leave in my fiance's car I don't take my keys with me, so obviously it alerted me about my keys being left at home. Well I took a quick trip to my mom's for the weekend, again not in own vehicle, and took my keys since it had my mom's house keys on it. Well it was not until I got back home (4 hours away from my mom's) that I did not have my keys! I checked and sure enough I got no alerts EVER about leaving my keys behind! Glad I have spare keys but I don't know how much I trust Tile now if I had left my wallet anywhere other than my home and it did not tell me....

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome item if your always on the move.

    Posted
    tadillac19
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These have helped me find my keys more than once in just a few months. I typically walk into the house with my handles full drop my keys somewhere with the papers or bags i am carrying and leave them hidden underneath. This leaves me scrambling the next time i'm trying to walk out the door. With the tile app and item i have been able to find them rather quickly. They also have a button to find you phone if you have misplaced that rather than the keys. The only negative(not that bad) is you have to have your location services turned on to use these items which drain the battery and use data when you are not in a WiFi area. This can be helpful if you lose items outside of your home but i would like to see an option for just Bluetooth turned on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome so far!

    Posted
    arbeeezy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had no real intention of getting one but after going on a road trip with my parents and having to waste like 4 hours helping my pops find my his keys, I decided to get one for my parents as gifts. With the 4-pack, figured i could use one for myself and it also came with a free Google Home Mini. It works awesome so far. My parents have used it a few times with ease. I haven't had a reason to use it yet but i know it works fine. My only gripe is the feature that makes it beep if you leave the area of the tile should be free and shouldn't have to spend extra for the service. I like that I can also use the tile to find my phone too lol

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Convenience for people who misplace things

    Posted
    DylanRhg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall not a bad gadget. I made sure to get the tile mate instead of the others due to the ability to replace the battery after 1 year. I'm not spending 80 bucks for it to be gone after 1 year of use by then I've finally got accustomed to the device being in my life. The tracking on this device is pretty accurate as well as the nice feature to be able to find your phone by using the tile to make your phone play a sound. This way as long as you have one of the products you'll find the other. The only downside I would say is all the ring sounds it has. They are limited as well as all 8 byte and nothing better and there's no way to create your own custom tone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Now I can find my phone with ease!

    Posted
    Polaroidgirl
    • My Best Buy® MemberMember

    I have been wanting to get some tile products for a while now, since the 4 pack is still out of my budget, I decided to get a single one to see how I like it. Right after buying this in store, I ripped open the box in my car and set it up. It was really easy to sync with my phone and I love that I can find my tile using my phone and vice versa! You can even ring your phone even though it was on silent. This is a game changer. I will definitely be getting more tiles and I want to get some for my parents who are always misplacing their keys and wallets.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    4 stars...so far

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Items set up quick and easy- and Tile works with other devices you may already have, like certain brands of Bluetooth headphones. Great for me because I “misplace” things often. We plan on using Tiles to keep track of our kids through the app’s map at theme parks, as well as being able to communicate with them at and around school pickup time- as we aren’t ready to arm them with cellphones just yet. But exchanging notifications allows us to let one another know we are nearby- even if we can’t be seen. I’ll add the fifth star depending on how things go at the theme parks!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replacement Tile

    Posted
    SAS1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased Tiles for each of family members Christmas 2017 which lasted for approximately 14 months when the non-replaceable batteries wore out, which was to be expected. Luckily I already had replacement ones I had purchased on the Deal of the Day for half price. Much to my surprise the new Tiles came with replaceable batteries this time which will hopefully be much better and cheaper alternative since I plan on continuing using the Tiles. The few times I needed to use the Tiles for their intended purpose they were invaluable.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works best in close range.

    Posted
    Shan
    • Verified PurchaserVerified Purchase

    Works best if you are close to item in question to find it. The map will show you the general area of where it is. For some reason it's fantastic at placing where my keys are. But its not great at showing me where my car is. My map will show my car about 4-5 blocks from where is actually is unless I'm at home. and the app won't update it's location even when it's been in the same spot all day. Overall I enjoy the product and do recommend it. I use it with my Google home to help me find my items.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    OK

    Posted
    Jinwoonlee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I specifically bought these because I read reviews that I could put them in my luggage. However, the person working the desk told me I couldn't keep them in my check-in luggage. Also I think the notification you receive if you walk out of distance should be a free option. I also wish they were thinner because the one in my wallet I keep hitting the button to ping my phone. I have found it useful trying to find my wallet or keys around my house.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Tiles are great

    Posted
    greatbam
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had previous Tiles and they already made the money back I spent on them. Key FOBs are expensive and we had looked all over the house for the extra set of keys and gave up hope looking for them until we randomly received a notification that someone had found our keys. Apparently my wife had left them at a job she had worked for a few months and we never thought to look there for them. I'm glad that they have decided to make tiles with replaceable batteries.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Past user, love the upgrade

    Posted
    Dolanski
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have been a tile user for about a year. Loved the old ones. If they failed, they sent you new ones, but still a pain. With a removable battery now, you can hopefully fixes what ails your tile when you need to. Already using this one for my keys. Its slightly bigger, but feels sturdier. And it works just as well as the old ones, but louder. Happy customer for now, we will see how long the battery lasts and if it holds up to daily wear and tear.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Time saver!

    Posted
    Jerry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this for my aunt who has a bad habit of misplacing her keys. She’d spend hours searching the house inside and out for them. The Tile is easy to pair and set up while the app was easy enough for my aunt to use. She hasn’t lost her keys since. This new version features a removable battery unlike the previous models, so you could potentially use this for many years to come. I ended up buying a set for myself to use for my Nintendo Switch pouch.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Smart Tracking with Low Cost

    Posted
    JRSIV
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great way to keep track of important items like keys, bags and wallets. But on top of that, it is bi-directional! If you lose your phone but have your Tile, you double tap the button on the Tile and it will make your phone ring even if it's on silent. Perfect for when you lose your phone between the couch cushions! The new Tile Mate's also have replaceable batteries so they do not go obsolete in a year. I reccomend this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Tracker

    Posted
    Chet
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I Purchased some tile trackers from Best Buy to replace my old ones. I was happy to see that now they are offering units with replaceable batteries. I’ve use these for a few years now and I recommend them. I have been able to find lost keys, wallets, and I put one in my backpack. I’ve also shared them with my family and they have found them useful as well. The deal at Best Buy is as good at least as you’ll get anywhere else.

    I would recommend this to a friend