Customer Ratings & Reviews

Thank you for your stellar review! We’re thrilled to hear that our Tineco hard floor cleaning machine exceeds your expectations, providing excellent cleaning results with its clean and dirty water tanks, auto prompts, and smart sensors. We’re glad you find it easy to operate, self-cleaning, quiet, and efficient. Your recommendation is invaluable to us, and we’re delighted to know that our machine is a great fit for any household with hard surface floors. If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you for choosing our product and for your enthusiastic support!

Thank you for your wonderful feedback and for taking the time to share your experience with our floor washer. We’re thrilled to hear that you love the product and that it has been effective in keeping your floors clean, especially with four dogs in your home. We’re also glad that you find it easy to maneuver with its self-propelled-like feature.

We sincerely appreciate you choosing our product and are grateful for your support. Your satisfaction is our top priority, and we’ll continue to work diligently to enhance our products based on valuable customer feedback like yours.

If you have any questions or need assistance in the future, please don’t hesitate to reach out to our customer service team. We’re always here to help.

Thank you again for being our customer.

Thank you for taking the time to share your thoughts on the Tineco product. We’re genuinely sorry to hear that your experience hasn’t met your expectations, especially considering the high standards we aim to uphold. Your feedback is invaluable to us, and we’re committed to using it to improve our products and services.

Based on your description, it seems that the vacuum struggles to clean along the side boards, requires frequent brush roller maintenance due to dog hair, and has experienced a leakage issue. We understand how frustrating this must be, particularly given the demands of your household with five dogs.

For optimal performance, we recommend ensuring that the battery is fully charged after each use and that the filter is cleaned as needed. This will help maximize suction and extend the usage time. If these steps have already been part of your routine, please disregard this suggestion.

We’d love to assist you further and explore how we can rectify the situation. Please reach out to our customer service team at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and ensure you have a positive experience with our brand.

On a positive note, we’re glad to hear that you initially appreciated the self-propelled and self-drying features of the machine. This feedback helps us understand what aspects are working well for our customers.

We apologize again for the inconvenience caused and want to assure you that we’re dedicated to regaining your trust. Your satisfaction is our top priority, and we’re here to support you every step of the way.

Thank you for your enthusiastic review of our floor cleaner! We are delighted to hear that you are pleased with your purchase and that our product stands out as the best you have ever used.

Your feedback confirms that we are on the right track with our commitment to providing products that are not only easy to use but also highly effective in cleaning. We are particularly pleased that you found the cleaning process of the machine itself to be straightforward and hassle-free.

Thank you once again for choosing our product and for taking the time to share your positive experience. We are grateful for your support and look forward to continuing to serve your cleaning needs.

Thank you so much for your wonderful feedback and for being a loyal Tineco customer! We’re thrilled to hear that you loved your first Tineco cleaner so much that you decided to purchase a second one after your flooring renovation. Your recommendation means a lot to us!

We’re committed to continuously improving our products, and your support motivates us to keep delivering the best possible experience. If you ever have any questions, need assistance, or want to share more feedback, please don’t hesitate to reach out to us. We’re always here to help.

Thank you again for choosing Tineco. We look forward to serving you again!

Thank you for your insightful review! We're pleased to hear that our product is performing well on your floors and that you find it easy to operate. It's great to know that it's doing a great job for you.
We appreciate your suggestions regarding the water and dirty water containers. We're always looking for ways to improve our products, and your feedback is invaluable in this process. As for the grout cleaning, we understand your expectations and we're sorry if our product didn't meet them in this aspect. We'll take your feedback into consideration as we continue to develop and enhance our products.
Thank you for choosing us and for taking the time to share your thoughts. We're committed to providing you with high-quality products and we hope to have the opportunity to impress you with future improvements.

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are happy with your purchase and that the product is working well for you.

We appreciate your comment regarding the water tanks. We understand the importance of having a sufficient capacity for both clean and dirty water, and we will certainly take your suggestion into consideration as we continue to improve our products.

We are committed to providing our customers with the best possible experience, and we are always looking for ways to enhance our products based on your valuable feedback.

Thank you again for choosing our product. We are grateful for your support and look forward to serving you better in the future.

Thank you for your fantastic feedback! We’re thrilled to hear that our mop/vacuum combo has exceeded your expectations and that you appreciate how well it performs on both vacuuming and mopping—especially how it saves time on hard floors.

We sincerely appreciate you choosing our product and taking the time to recommend it to others. While we’re delighted that you’re so satisfied, we’re always striving to improve, and your input helps us do just that.

If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Thank you so much for your fantastic review and for sharing your experience with our cleaning tool! We’re thrilled to hear that you consider it the “best” you’ve ever bought and that it makes cleaning “so quick and easy.”

We really appreciate you choosing our product. We’re delighted that it’s doing such an “amazing job” on your floors and that the charge holds up well.

Regarding your comment about cleaning the dirty water – thank you for letting us know that part is “nasty.” We take all feedback into account, and we’re constantly looking at ways to improve our products, even the less pleasant aspects of maintenance.

Thank you again for your support and your recommendation that it’s a “must buy product.” If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Thank you for your delightful review! We’re thrilled to hear that you’re loving your new vacuum, especially its efficiency in refreshing your floors and its ability to handle cat fur. It’s great to know that it fits so well into your weekly cleaning routine and that the automated voice is a bonus you enjoy.

We’re grateful for your choice to use our product and are committed to continuous improvement to ensure we meet the needs of all our customers. If you ever have any suggestions or need assistance, please don’t hesitate to reach out to us.

Thank you for your support, and we look forward to continuing to provide you with high-quality solutions.

We are overjoyed to read your delightful feedback about our floor cleaner! It’s fantastic to know that not only do you love the product, but your daughters are also enjoying the benefits of clean and fresh floors. Your satisfaction is our greatest reward, and we’re thrilled that our product helps you experience the joy of barefoot cleanliness.

We truly appreciate your kind words and the trust you’ve placed in our brand by purchasing our product for yourself and your family. It’s feedback like yours that inspires us to keep delivering products that make everyday life better.

Regarding your suggestion about improving the handle’s ability to reach under tables, we value your input and are always looking for ways to enhance our products. We will certainly pass your feedback along to our design team for consideration in future updates.

Thank you once again for your support and for taking the time to share your thoughts. We are committed to continuous improvement and look forward to the opportunity to serve you even better in the future.

Thank you for taking the time to share your positive feedback! We’re thrilled to hear that the Tineco has made such a significant impact in your daily life. Your kind words about its exceptional performance in removing dirt and pet hair are truly appreciated.

We’re glad you chose our product and are enjoying its benefits. Please know that we are continuously striving to improve and enhance our products based on valuable feedback like yours.

If you have any further suggestions or need assistance, please don’t hesitate to reach out. We’re here to ensure your experience with our products remains exceptional.

Thank you once again for your support and for choosing Tineco.

Nadia, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving your smart cordless floor washer!! The FloorOne S3 is perfect for quick and easy cleanups, it not only washes but also vacuums hard flooring at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 extends runtime up to 35 min with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Nadia and welcome to the Tineco family!