Customer Ratings & Reviews

Thank you for your feedback. We are glad to hear that you found the product effortless to use and good overall. We have taken note of your comment regarding the cleaning depth and will strive to improve our technology to provide a deeper clean. Thank you for choosing us, and please feel free to contact us anytime if you have any questions or need further assistance.

Thank you for your enthusiastic review! We’re thrilled to hear our vacuum mop combo is saving you time and reducing back pain, all while delivering a thorough clean with its self-propelling and self-cleaning features. We appreciate your recommendation for hard surface floors and are committed to maintaining the high standards you’ve come to expect. If you ever encounter any issues or have questions, please don’t hesitate to reach out. We’re here to support you!

Thank you for your fantastic review! We're thrilled to hear that our product effectively tackles the dog hair from your Bernese and leaves your floors clean, eliminating the need for both vacuuming and mopping. It's wonderful to know that you're satisfied with your experience and have no complaints. We truly appreciate you choosing our product and are grateful for your support. If you ever have any suggestions or feedback, please feel free to share. Thank you once again!

Thank you for your enthusiastic feedback and for taking the time to share your experience with our product. We’re absolutely delighted to hear that you consider it the best money ever spent and that you’re so impressed with the results. It’s wonderful to know that our product has helped you achieve exceptionally clean floors.

We sincerely appreciate you choosing our product and are grateful for your passionate endorsement. Your satisfaction is our greatest reward, and we’re committed to maintaining the high standards that have earned your praise.

If you have any questions or need assistance in the future, please don’t hesitate to reach out to our customer service team. We’re always here to help.

Thank you again for being our customer.

Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that our product has been such a helpful tool for you, especially in making cleaning up after your kitties easier and saving your back. It sounds like it’s truly become an essential item for you, and we’re glad to hear that.

We do appreciate you also mentioning the challenge with dried, stuck-on debris. You’re absolutely right – it’s designed for regular messes and picking up litter, but for tougher, dried-on spots, pre-treatment is often necessary. We take all customer feedback seriously, and we will certainly keep this point in mind as we work on potential future improvements to our product’s cleaning capabilities across different types of messes.

Thank you again for choosing our product and for your valuable feedback. If you have any questions or need any assistance in the future, please don’t hesitate to contact us.

Thank you for your feedback. We are glad to hear that the product works great on your new floors and that you appreciate the self-cleaning feature and battery life. We have noted your comments regarding the tank capacity and will strive to make further improvements to enhance your experience. Thank you for choosing us, and please feel free to contact us anytime if you have any questions or need further assistance.

Thank you so much for your review and for sharing your experience! We’re really glad to hear that the product does a great job cleaning your bare floors. We appreciate you mentioning your preference to vacuum first, and we’ll definitely take that feedback on board as we work to improve our products and ensure they meet all expectations.

We’re also happy to hear that despite it not working exactly like a steamer, you’re still satisfied with it overall.

Thank you again for choosing our product and for your feedback. If any questions come up later, please feel free to contact us. We’re here to help!

Thank you so much for your fantastic review and for sharing your experience with our product! We’re truly delighted to hear that it’s made such a positive impact for you.

It sounds like it’s truly been a “game changer,” especially the way it saves you so much valuable time and helps alleviate back pain when dealing with those large hard floor areas. That’s exactly the kind of difference we aim to make!

Thank you for choosing our product and for your kind words. Your satisfaction is very important to us.

We’re always working hard to improve our products, and feedback like yours helps us understand what we’re doing right and where we can continue to enhance things.

If you have any questions or need any assistance in the future, please don’t hesitate to contact us.

Thank you for your wonderful feedback! We’re delighted to hear that you consider our vacuum cleaner excellent and that it effectively picks up all the dirt while cleaning your floors very well. Your satisfaction is incredibly important to us, and we truly appreciate you choosing our product.

We are always striving to improve, and your feedback helps us continue to enhance the quality and performance of our products. If you have any questions or need assistance in the future, please feel free to reach out to us anytime. Thank you again for your support—we look forward to serving you again!

Thank you for taking the time to share your enthusiastic feedback on our Tineco product! We’re thrilled to hear that it has exceeded your expectations and that your wife is enjoying using it to keep your floors spotlessly clean.

We’re delighted to know that our product has made such a positive impact on your home and that you’re encouraging others to buy it. Your recommendation is truly appreciated.

If you ever have any questions or need assistance, please don’t hesitate to reach out to us. We’re always here to help and are committed to ensuring your continued satisfaction with our products.

Thank you for choosing Tineco and for being a valued customer.

Dear KarlaA,

We are glad to hear that you find the vacuum to be a great machine and that it works well for you. However, we are truly sorry to hear about the weird smell appearing after a couple of uses. We take your feedback seriously and are committed to using it to continuously improve our products and services.

Based on your description, the unit is performing well functionally, but there is an issue with an odor developing after usage.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Our machines come with a 2-year warranty, and we are dedicated to resolving this issue for you. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

Sincerely,

Tineco Customer Service Team

Dear OscarM,

Thank you for reaching out to us.

We are glad to hear that you are using the vacuum for your pets. Regarding your inquiry about purchasing replacement pet rollers, we recommend contacting our dedicated customer support team directly. They will be able to assist you in identifying the correct model brush and guiding you to the right place for purchase.

We are more than happy to provide further assistance. Please contact our customer service via email at support@tineco.com, through the chat function on our website, or by calling 1-855-292-8864 (Monday to Friday: 8 am - 8 pm CST).

Best regards,
Tineco Customer Service Team

Thank you so much for taking the time to share your wonderful experience with our product! We are thrilled to hear that it “gets the job done” and effectively removed the dirt that traditional mopping left behind. Your satisfaction is our top priority, and it’s heartening to know that our product has made a positive difference in your cleaning routine.

We truly appreciate you choosing our product and for highlighting its effectiveness. Your feedback not only motivates us but also helps us to continue improving. If there are any areas where we can do better, please know that we are committed to working tirelessly to enhance our products and services.

Thank you once again for your support and for being a valued member of our community. We look forward to serving you in the future!

Thank you so much for your kind feedback! We’re thrilled to hear that you love our product even more than your BISSELL machine and that it’s helping you keep your floors clean, especially with three dogs at home.

We sincerely appreciate you choosing our product. While we’re delighted that you’re satisfied, we’re always striving to improve, and your insights are invaluable in helping us do better. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Thank you for taking the time to share your fantastic feedback with us! We’re delighted to hear that you’re impressed with the cleaning and mopping capabilities of our vacuum. It’s especially reassuring to know that it cleans effectively without leaving scratches and that the mopping feature is both even and user-friendly.

Your satisfaction is our top priority, and we’re thrilled that our product is meeting your expectations. We will continue to work hard to maintain and even exceed the high standards you’ve come to expect from us.

Thank you for choosing Tineco and for your support. If you have any more thoughts to share or need assistance in the future, please don’t hesitate to reach out to us.