Customer Ratings & Reviews
- Model:
- Pure One S12
- |
- SKU:
- 6460544
Customer reviews
Rating 4.2 out of 5 stars with 164 reviews
(164 customer reviews)Rating by feature
- Cleaning Quality4.2
Rating 4.2 out of 5 stars
- Maneuverability4.4
Rating 4.4 out of 5 stars
- Ease of Assembly4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Pure One S12 Smart Cordless Stick Vacuum's powerful suction and ease of use as significant advantages, frequently praising its lightweight design and effective floor cleaning capabilities. However, some users point to limitations in battery life and the inconvenience of emptying the dustbin as drawbacks. The vacuum's quiet operation and helpful attachments are also frequently highlighted as positive aspects.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good . I love it and it takes care of my dog hair
I would recommend this to a friendRated 5 out of 5 stars
Works Great.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a Dyson devotee for years, not anymore. Super build and quality.
I would recommend this to a friendRated 3 out of 5 stars
Not so impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Main head not self propelled. Pick up weak unless set to highest setting. Below average performance on carpet.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Hi Tati6580, we're sorry that you were dissatisfied with the PURE ONE S12 vacuum. The smart automatic function auto-adjusts suction based on how dirty your floors are, which can cause lower than expected suction on carpet. We hope that you find a vacuum that better suits your needs.
Rated 5 out of 5 stars
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good. Would buy again. Very Awesome. Great product
I would recommend this to a friendRated 1 out of 5 stars
Product stopped working after an Year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopped working after an Year. Not sure what was the reason
No, I would not recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
Don’t bother
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As much as I tried to make this work, the small collection cup was more bothersome than I anticipated. Suction was poor and battery started losing charge capacity only after a few months. Go ahead and spend more on a Dyson - you get what you pay for.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Rated 1 out of 5 stars
Do not buy!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive to have a small holder that sucks the dirt. One room the battery is low to have to charge up not for multiple rooms with one use.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Lala,
Thank you for your feedback. The capacity of S12 dustbin meets the needs of a majority of users. If you have special needs for a much larger dustbin, we recommend you trying our all-new Powerhero XL coming with a 1.5-liter capacity dustbin. As for the battery life, we suggest you use the AUTO mode to optimize the suction power and running time. Hope my answers helps.
Best,
Tineco Customer Care
Rated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked great for the first 30 days or so then began acting up and is slowing getting worse. Now the only way it will stay running is buy pulling the batter out for 30 seconds, putting it back in, then don’t let your finger off of the trigger or else you have to do it again. Didn’t think it was possible for something to suck and not suck at the same time.
No, I would not recommend this to a friend- Cons mentioned:Filter
Rated 1 out of 5 stars
Worst vacuum ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst vacuum I have ever owned. Literally does NOT suck anything up. Filters need to be replaced constantly and Tineco’s customer service is horrible.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Mario,
Please accept our sincere apology for your bad experience. We have learned you are having a low suction issue with your Pure One S12, but please understand a lot of factors can affect the suction power, so we suggest you kindly contact us Tineco customer service team for professional assistance. We guarantee that we will help you locate and resolve your issue as soon as possible. Thank you for your understanding.
Email: support@tineco.com
Phone: 1-855-292-8864 Mon. – Fri. 9 a.m. – 6 p.m. (CST)
Best,
Tineco Customer Care
Rated 1 out of 5 stars
It literally lasts a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a fine vacuum, worked well while lasted. Auto mode is somewhat sloppy but it never “undersucks”. Stopped working 2 days before the warranty expired but I guess their support stops working before that since I got no reply on my inquiry in the middle of the week. Would rather go with something cheaper since it’s apparently a disposable.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are really sorry for your unhappy experience and we will improve our products based on your feedback on problems. In this case, you are encouraged to contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Sunday (CST). Hope you have a nice day. Tineco Customer Service
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Get a Dyson Instead!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, suction is not great. Battery on last 15 mins or so but take 2hrs to charge. I returned it. I knew I should have gotten Dyson!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience. Pure One S12 enjoys 145W suction power in Max mode and maximizes runtime up to 50 minutes by sensing the amount of dirt on the floor and optimizing suction accordingly, so it might can not meet your needs. If you have any other requirements, please feel free to contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST). Hope you have a nice day.
Best,
Tineco Customer Service
Rated 1 out of 5 stars
HARD PASS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Felt like cheap plastic. Wife was excited since she saw many reviews and videos on tik tok. It completely disappointed. Said carpet was dirty literally a second after it said it was clean, same for laminate floor. SQUEEKED like an old car's pulley belt. Went back and got a dyson for just a bit more, was much better than this.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
Thank you for choosing Tineco. Based on your description, it seems the dust sensor on your S12 may not function well. Be assured as a Tineco customer, you will enjoy a worry-free 24-month warranty. Could you please contact us via email or phone? We will provide you with most professional warranty services and take care of your concern as best as we can.
Best,
Tineco Customer Care
Rated 1 out of 5 stars
Awful Product Buy A Dyson
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum seems cheaply made, funny considering how much your spending. A few seconds into using vacuum started making squeaking noise checked to make sure nothing was stuck & went I tried again same issue also doesn’t properly pickup anything on rugs. Had to rerun. Don’t waste your money or time buy a Dyson.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cant vacuum up litter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this if you have a cat. It seems to vacuum up everything but litter. When you stop the motor the litter drops out. I missed the return window so I am selling at a loss to buy one that will vacuum up litter.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer,
Thank you for choosing Tineco. According to your description, we know you are having a low suction issue. May we know how long you have used this vacuum and would you please confirm for us you have cleaned the tube, dustbin, filter, brush, and HEPA. If the issue still exists after cleaning, please kindly contact us customer support team and we will help you resolve the issue ASAP. Below is how you can reach out to us. Email: support@tineco.com Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST) Best, Tineco Customer Care
Rated 1 out of 5 stars
A waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, was good for under a week, we continued to give a chance by the time my wife decided she didn't want it and wanted to return the vacuum, we were passed the return date.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Raymond,
Thank you for your comment. We are sorry to hear you are planning to return the vacuum while the return window has passed. Could you please tell us what issues you are facing? Be assured as a Tineco customer, you will enjoy a worry-free 24-month warranty. Please contact us for assistance. We will take care of your concern as best as we can.
Email: support@tineco.com
Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST)
Best,
Tineco Customer Care
Rated 1 out of 5 stars
Bad purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst vacuum we have ever owned. The suction is very bad and the amount of dirt that it holds is horrible.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Chris,
We are truly sorry your vacuum does not suck enough amount of dirt due to low suction issue. Please firstly help us confirm if you have cleaned the dustbin, tube, filter, and HEPA. If the issue persists after cleaning, please feel free to contact us through email or phone.
Email: support@tineco.com
Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST)
Best,
Tineco Customer Care
- Pros mentioned:Noise level, Suction
Rated 5 out of 5 stars
Tineco VS Dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Dyson and a Tineco. Both are fantastic. I purchased the Tineco a year ago for our place in Palm Springs Ca. Two things stick out in my mind about comparing both vacuums. They both suck about the same, except the Tineco is much quieter, and runs for a longer time on a charge. At the time we purchased the Tineco, it was about $100 cheaper than the Dyson.
I would recommend this to a friend - Pros mentioned:Ease of use, Floor cleaning
Rated 5 out of 5 stars
So good your husband will vacuum every day.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So good your partner will vacuum your house from top to bottom. Multiple times a day. Because it is just that friggin easy to use. And powerful. And super easy! We have a 900 sq ft, 100 year old house and a giant black lab. It gets dirty, quickly. This vacuum is easy to pull out, super compact, and most importantly-- is powerful. Works well on both wood floors and low pile carpets. I bought it originally because our corded vacuum was slowly dying/losing performance..and didn't even get a chance to use for the first week because my husband kept vacuuming. SO....MAGIC? Go get yourself one!
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Great vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum so much that I haven’t used my old plug-in style since. It’s very easy to use and empty, is lightweight, and the best thing is: no cord! I’m able to do my whole house (2200 sq ft) on one charge…keep in mind we have no animal hair and no kids so my floors don’t have heavy traffic. You do have to empty the small dirt container quite regularly (sometimes twice in one use) but it doesn’t bother me. I picked this model because it has a dirt sensor which saves on battery use, and I like that it has a switch so that you don’t have to hold the trigger the whole time. You could buy a second battery from Tineco to keep charged as a backup if you wanted to. It’s around $90. I don’t think I’ll need it.
I would recommend this to a friend Rated 5 out of 5 stars
Good value for money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great product and lives up to its commitment.
I would recommend this to a friend








