Customer Ratings & Reviews

We are truly sorry to hear about your disappointing experience with our vacuum. We understand how important it is to have a product that meets your needs and expectations, especially when it comes to suction power. We appreciate you taking the time to share your feedback and want to assure you that we take it very seriously. Your input is crucial in helping us improve our products and services.

Based on your description, the main issue seems to be with the suction power of the vacuum, particularly when it comes to picking up pine needles and dog hair. We recommend trying the following steps to improve suction:

Clean the filter thoroughly as a clogged filter can significantly reduce suction power.
Check for any blockages in the hose or intake area.

If these steps do not resolve the issue, we would love to assist you further. Please reach out to our customer service team at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring your satisfaction and will work diligently to find a solution.

We appreciate your patience and hope to have the opportunity to improve your experience with our brand.

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered with our product, and we understand how frustrating this situation must be. Your feedback is important to us, and we are committed to using it to improve our products and services.

Based on your description, it seems that a part in the handle broke within six months of purchase, despite moderate use of three to four days a week. We understand your dissatisfaction with this purchase, and we want to make it right.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, it sounds like there is a specific issue with the handle that needs to be addressed.

We’d love to assist you further and find a solution to improve your experience. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and support you.

Dear customer, we are very sorry for your bad experience. After reading through your review, we understand you are having a Low Suction issue with your vacuum. If you are certain there is nothing clogged in any parts of the vacuum and the charging is fine, we assume you might have to replace the main body to resolve this issue. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand that the issue with your vacuum is about suction. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

We are truly sorry to hear about your disappointing experience with our vacuum. We understand how important it is to have a product that meets your needs and expectations, especially when it comes to suction and build quality. Please know that we take your feedback seriously and are committed to using it to improve our products and services.

Based on your description, it seems that the suction power and durability of the vacuum are the main areas where it fell short. We understand how frustrating it can be when a product does not perform as expected, and we apologize for the inconvenience this has caused you.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, if you are experiencing issues with specific attachments or parts, please reach out to our customer service team for assistance.

We’d love to assist you further and help find a solution to the issues you’re facing. Please reach out to our customer service team at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring your satisfaction and will work diligently to find a solution.

We appreciate your feedback and hope to have the opportunity to improve your experience with our brand.

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a issue with your vacuum. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

Thank you for sharing your experience with us. We're sorry to hear that our vacuum did not meet your expectations and caused frustration. We assure you that we take your feedback seriously to continuously improve our products and services.

Based on your description, it seems that the vacuum struggles to pick up dirt effectively, and most of the attachments are not functioning as expected.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, it sounds like there may be specific issues that we would like to help address.

We’d love to assist you further. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help diagnose the problem and find a solution for you.

We’re sorry to hear that the Pure One X Dual Cordless Stick Vacuum didn’t meet your expectations. It’s disappointing that the battery life and suction power were not up to your needs. Please contact us at [email protected], chat through our website, or call 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST) so we can help resolve this. For optimal performance, we recommend checking the intake area for blockages, charging after each use, and regularly cleaning the filter. Please note that all Tineco products come with a 2-Year Limited Warranty, so we’ll do our best to make things right. Thank you for being a valued Tineco customer.

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Low Suction issue with your vacuum. If you are certain there is nothing clogged in any parts of the vacuum and the charging is fine, we assume you might have to replace the main body to resolve this issue. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

Dear Valued Customer,

Thank you for your feedback and for noting that our product worked great on the first day. We appreciate your initial satisfaction with its performance.

Based on your description, it seems that once some dust got into the device, the suction power decreased significantly. We apologize for any inconvenience this may have caused and assure you that we take your feedback seriously to continuously improve our products and services.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If you are still considering keeping the product, this might help improve its performance.

We’d love to assist you further. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

Thank you for bringing this to our attention. We hope to resolve this issue promptly and enhance your satisfaction with our products.

Best regards,

Tineco Customer Service Team

We're sorry to hear about your disappointment with our PureOne X Smart Cordless Stick Vacuum. Your feedback is important to us, and we apologize for any inconvenience caused. To optimize performance, we recommend first checking the intake area to remove any debris that may be blockingit, charging the battery after each use and cleaning the filter as needed. This will ensure the most suction power and longest usage time. If you have any further concerns or need assistance, please don't hesitate to contact our customer service team via email: [email protected], chat through our website or by phone Mon-Fri: 8 AM - 8 PM (CST) 1-855-292-8864. Thank you for being a valued Tineco Customer

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Suction issue with your vacuum. If you are certain there is nothing clogged in any parts of the vacuum and the charging is fine, we assume you might have to replace the main body to resolve this issue. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

Dear Valued Customer,

Thank you for sharing your feedback with us. We are sorry to hear that the vacuum did not hold a charge as expected, leading to your decision to return it. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.

Based on your description, it seems that the vacuum's battery life was insufficient, which understandably led to your disappointment and the return of the product.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, we understand that this may not have resolved the issue in your case.

We’d love to assist you further. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to address any further concerns you might have and explore potential solutions to improve your experience with our products in the future.

Thank you for your understanding and patience. We hope to have the opportunity to restore your confidence in our products.

Best regards,

Tineco Customer Service Team