Customer Ratings & Reviews
- Model:
- PureOne S11
- |
- SKU:
- 6434558
Customer reviews
Rating 4.6 out of 5 stars with 123 reviews
(123 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the PureOne S11's powerful suction, lightweight design, and long battery life, making it easy to maneuver and use. Many also highlight its quiet operation and effective cleaning on various floor types, along with the helpful attachments and LED lights. The ease of use is frequently praised. A minor drawback mentioned is the relatively small dustbin, requiring more frequent emptying.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Suction power
Rated 5 out of 5 stars
Great cordless Vac...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum... Picks up almost everything...
I would recommend this to a friendBrand response from Tineco Support
Posted .Will2nd, thank you for taking the time to leave us a review on the PureOne S11! We are so happy that you are loving your new smart cordless vacuum and that it is working well for you! Also, many thanks on the 5-star review! The PureOne S11 is a smart, powerful, cordless stick vacuum, loaded with features, and is ready to tackle any home cleaning job big or small. It features Tineco's iLoop Smart Sensor Technology that senses hidden dust and dirt, optimizes suction and maximizes runtime. The S11 provides up to 40 minutes of continuous runtime and easily converts to a hand vacuum to clean autos, furniture, drapes, stairs, and more! As a reminder, the Pure One S11 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again Will2nd and welcome to the Tineco family!
Rated 4 out of 5 stars
Super easy to use & convenient!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really convenient and competitive with other brands like Dyson. I love this thing and keep it in my kitchen-adjacent room for easy access. You definitely still need a regular vacuum, but I use this for my staircase and smaller areas or messes that need quick clean up.
I would recommend this to a friendRated 5 out of 5 stars
Awesome vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it five star because the price was awesome, got it during Black Friday and although it didn’t arrive in time but dang it works perfectly. Awesome vacuum, I must recommend.
I would recommend this to a friendRated 5 out of 5 stars
Just getting used to this good little vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is based on limited experience as we only really started using it a few days ago. It seems to do the job well, especially on bare floors, but it also does good job with carpeted stairs. The battery life is good, and emptying it is easy.
I would recommend this to a friendRated 5 out of 5 stars
My Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum for the price. It has all the top quality features at a fraction of the cost. Works great on hardwood floors.
I would recommend this to a friend- Pros mentioned:Battery life, Ease of use, Suction power
Rated 4 out of 5 stars
Where have you been all my life
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overview—I’ve had the Tineco Vac for about a week. First lets get it out of the way that the Tineco Vac is a very versatile product which can be used in just about any situation. From the car to home and the lesser vac’d areas around delicates. This thing arrived just in time as we have been making some modifications/additions to the property and have used it to clean the dust from drywall cutouts to wood shavings. It handles everything perfectly. For the tighter areas where a vac goes less often the crevice tool and if needed the extension are a great option. It handles tile, vinyl, and carpet perfectly. Although, I will say that carpet seems a bit wonky as it gets stuck on the carpet and thinks there is a lot of dust, which inturn increases its suction. Switching between attachments is an incredibly simple process with a single rocker button to release. Then just slide the new attachment until it clicks. The biggest hassle is trying to see the circular LED indicator while using the LED floor brush. Not much of an issue with the crevice or any attachment connected directly to the vac. Battery life is as mentioned in the product details of about 40 min on low and 10 min on full-power. It takes roughly 2-3 hours to charge. Anything larger than a 2000sqft home would need a second battery unless you only use it as a floor vac and don’t have many nooks and crannies where dust builds up to cover. Since we primarily use a robo vac around the house, with some exceptions to specific rooms, parts of hallways and living rooms being off limits to it. We can cover the remaining portion of the house on a single battery. Cleanup is fairly straightforward, although a portion of the dust bin could have been designed differently to ease cleanings. Remove attachments, push dustbin release, use crevice tool to remove remaining hair/dust, remove filter, insert new filter, and remove HEPA filter. Cleaning filters is a simple process as well. Just rinse, let dry over 24hrs, and use pre-filter cleaning tool. If anything however, the pre-filter cleaning tool seems redundant as there is no visible difference in cleanliness. You just use 1 filter to clean the other. On the software side of things, the Tineco app feels rather redundant for my use case. I’ve tried using it with the notifications and reminders but I seem to have no compelling reason to keep it. The dust metrics are fairly useless to me and the only integration I can see could be worth using is the Alexa skill. It features a battery report where you can ask Alexa for battery level on the vac. Unfortunately, I do not own any Alexa based products to use such integration making the app useless. Under the settings tab there is a Firmware Upgrade section but it only returns “you have yet to bind a device which supports firmware upgrade” making me think it won’t need updates eventually. Last but not least, Tineco designed the vac to be wall mounted for ease of storage/charging. This is a great concept for those with the wall real estate. If you're like me, with little to no wall real estate in areas where a vac would look good, avoid. Areas such as living rooms, dens, nooks, etc with higher guest traffic might not do so well. Pros Versatile Light Ease of use Battery life Power Cons Doesn’t handle all carpet well LED status design Redundant app Alexa only support Other Thoughts—Politics aside, over the last couple of years things like, privacy, security, product origins, etc have become a major focal point in people’s decisions. Be aware that Tineco is owned by Robot Vacuum manufacturer Ecovacs Robotics Co. of Suzhou, China.
I would recommend this to a friendBrand response from Tineco Support
Posted .DJSmooth, thank you for leaving us such a detailed review on the Pure One S11! I’m so happy you love the Pure One S11 and that it worked well for you! As you noticed the S11 is a smart, powerful, cordless stick vacuum that is loaded with features, we’re so glad you liked them! This vacuum has a lightweight design with an incredible 450W motor which as you noticed provides super-powerful suction to clean all the debris and pet hair in your home in a fraction of the time! One of the other amazing features we love is Tineco’s iLoop smart sensor technology that detects hidden dust and debris and then adjusts suction power accordingly to maximize runtime, I’m glad you liked it too! We appreciate the feedback regarding the app. When you get some time, please contact our Customer Service team with additional details, they will be able to help! They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again DJSmooth and welcome to the Tineco family!
Rated 4 out of 5 stars
Great Purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the main one you use isn’t high enough to go over my cat litter.. so it pushes it around instead of picking it up. Other than that it does really great. I use it practically all over my house and it keeps dust away really well.
I would recommend this to a friend- Pros mentioned:Ease of use, Weight
Rated 4 out of 5 stars
Great Vaccuum, not sure the value of Smart Portion
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup: Very easy, take out, mount charger on the wall to hang the vacuum. Does include some drywall studs and screws which is nice. Let the vacuum charge and done. The charger will hold all the attachments except the filter cleaner. Yes this comes with a filter cleaner. Basically it sucks the dust off the filter. They are supposed to last 6 months and it comes with 2, so at least a year of use is there. Setting up the "Smart" features and details is one of the easier things I've tried. Download the app and follow the directions. Make it very simple, just need to know your WiFi password for the network your attaching it to. Process worked well. Didn't have to do anything crazy. I will definitely give Tineco Props for that and other companies could learn from how easy they make. That was great. Overall, not sure the value of the smart features behind helping you set reminders to clean and change filters etc. Its not a bad app, I just don't get the total extra add, that said. ***Usage If you need a vacuum to clean that you can hang on the wall and just grab, this is definitely the one. I use this now in my upstairs to do all the bedrooms. Its light and easy enough to power through without worrying about cords. It does pickup quite a bit from the carpet and does what I want from a vacuum in a compact package with easy to maintain parts/filters to keep it going for years. I've been very pleased with the cleaning its given and its light enough to use, though I find on longer cleaning sessions, when I did everything the first time, it did pinch a bit between my thumb and finger and turn it a bit red, since it is kind of top heavy. However it you take a break or switch hands I find it tolerable. Again it could be me and my hands so your experience could vary. ***Overall This is a great vacuum. Not sure having WiFi on it add a lot to me and honestly you don't need it, it cleans fine without the app or the wifi.If you need a portable vacuum that stores easily and doesn't have cords that you can trip over, I would highly recommend this one.
I would recommend this to a friendBrand response from Tineco Support
Posted .OmieOne, thank you for leaving us such a detailed review on the Pure One S11! I’m so happy you love the Pure One S11 and that it worked well for you! As you noticed the S11 is a smart, powerful, cordless stick vacuum that is loaded with features, we’re so glad you liked them! This vacuum has a lightweight design with an incredible 450W motor which as you noticed provides super-powerful suction to clean all the debris and pet hair in your home in a fraction of the time! One of the other amazing features we love is Tineco’s iLoop smart sensor technology that detects hidden dust and debris and then adjusts suction power accordingly to maximize runtime, I’m glad you liked it too! We appreciate the feedback regarding the app. I have shared with our design team; they are always looking for ways to improve! If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again OmieOne and welcome to the Tineco family!
Rated 4 out of 5 stars
A nice machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vacuum cleaner. This style of vacuum cleaner was a little awkward for me to become accustom to maneuver. The motor in the upper handle makes it top heavy. I like the light indicator that measure the dirt/dust being removed.
I would recommend this to a friendBrand response from Tineco Support
Posted .Redman, thank you for taking the time to leave us a review on the PureOne S11! The PureOne S11 is a smart, powerful, cordless stick vacuum, loaded with features, and is ready to tackle any home cleaning job big or small. It features Tineco's iLoop Smart Sensor Technology that senses hidden dust and dirt, optimizes suction and maximizes runtime. The S11 provides up to 40 minutes of continuous runtime and easily converts to a hand vacuum to clean autos, furniture, drapes, stairs, and more! As a reminder, the Pure One S11 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at support@tineco.com. Thanks again Redman and welcome to the Tineco family!
Rated 5 out of 5 stars
Happy Wife, Happy Last fe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I can say is my wife loves it and raves about it every time she uses it! She actually asked me to review it and she's never done that before.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Don't Purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the Tineco PureOne S11 for almost a year now and I would not recommend purchasing. I have three dogs and most of my house is hardwood flooring, so upon reading the reviews I thought it would be a decent addition to my cleaning products. I wanted something that was easy to grab and easy to use for quick clean ups and just maintaining the dust/fur in my home. Unfortunately it does not live up to its hype. I am constantly having to turn on the AutoMax mode to even get any dirt or dust up as well as go over a spot multiple times. I would not recommend if you have any sort of carpet in your home because it's absolutely useless. I also have kept up on all maintenance of the vacuum and have made sure the filter/dustbin are always clear and clean and it has made no difference. I have switched back to using my Bissell Vacuum and wish I would have settled on a Dyson instead of trying to find a cheaper route.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Hi Fisch12, we're sorry that the PURE ONE S11 didn't meet your cleaning needs. We recommend using the pre-filter cleaning tool once per week to maintain strong suction on all surfaces.
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly great product ,but make sure u charge battery really well otherwise u can’t vacuum too long
I would recommend this to a friendRated 5 out of 5 stars
Excellent cordless vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent reviews were correct. Great vacuum that works awesome and is better than other cordless vacuums I have owned in the past.
I would recommend this to a friendBrand response from Tineco Support
Posted .Ozzy, thank you for taking the time to leave us a review on the PureOne S11! We are so happy that you are loving your new smart cordless vacuum and thrilled that it is performing better than any other that you have used! As you have experienced, the PureOne S11 is a smart, powerful, cordless stick vacuum, loaded with features, and is ready to tackle any home cleaning job big or small. It features Tineco's iLoop Smart Sensor Technology that senses hidden dust and dirt, optimizes suction and maximizes runtime. The S11 provides up to 40 minutes of continuous runtime and easily converts to a hand vacuum to clean autos, furniture, drapes, stairs, and more! As a reminder, the Pure One S11 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again Ozzy and welcome to the Tineco family!
Rated 5 out of 5 stars
Vivacious Vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Lightweight but sturdy. Powerful. My twins like to use it too! Imagine that.
I would recommend this to a friendRated 4 out of 5 stars
does really good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this vacuum it works really well on my hardwood floors and low profile carpets. I do wish it had a longer lasting battery.
I would recommend this to a friendBrand response from Tineco Support
Posted .pureon, thank you for taking the time to leave us a review on the PureOne S11! We are so happy that you are loving your new smart cordless vacuum and we agree, it is amazing! The PureOne S11 is a smart, powerful, cordless stick vacuum, loaded with features, and is ready to tackle any home cleaning job big or small. It features Tineco's iLoop Smart Sensor Technology that senses hidden dust and dirt, optimizes suction and maximizes runtime. The S11 provides up to 40 minutes of continuous runtime and easily converts to a hand vacuum to clean autos, furniture, drapes, stairs, and more! As a reminder, the Pure One S11 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at support@tineco.com. Thanks again pureon and welcome to the Tineco family!
Rated 5 out of 5 stars
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice that the battery is removable in case it ever goes bad.
I would recommend this to a friendBrand response from Tineco Support
Posted .Brett, thank you for leaving us a review on the Pure One S11! As you noticed the S11 is a smart, powerful, cordless stick vacuum that is loaded with features, we are so glad you liked them! This vacuum has a lightweight design with an incredible 450W motor which provides super-powerful suction to clean all the debris and pet hair in your home in a fraction of the time! Another great feature that the S11 offers is iLoop smart sensor technology that detects hidden dust and debris and then adjusts suction power accordingly to maximize runtime! We encourage you to share your excitement with your friends and family, we would love to hear their thoughts! If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at [email protected]. Thanks again Brett, and welcome to the Tineco family!
Rated 5 out of 5 stars
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is awesome. Quiet, powerful, convenient and easy to use. I highly recommend it.
I would recommend this to a friendBrand response from Tineco Support
Posted .HobMichael, thank you for taking the time to leave us a review on the PureOne S11, we agree it is awesome! The PureOne S11 is a smart, powerful, cordless stick vacuum, loaded with features, and is ready to tackle any home cleaning job big or small. It features Tineco's iLoop Smart Sensor Technology that senses hidden dust and dirt, optimizes suction and maximizes runtime. The S11 provides up to 40 minutes of continuous runtime and easily converts to a hand vacuum to clean autos, furniture, drapes, stairs, and more! As a reminder, the Pure One S11 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at support@tineco.com. Thanks again HobMichael and welcome to the Tineco family!
Rated 4 out of 5 stars
What?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this product seems very good. The customer service has been very helpful.
I would recommend this to a friendRated 5 out of 5 stars
Better Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine. Found dirt and even dust our Hoover missed.
I would recommend this to a friendRated 5 out of 5 stars
Awesome vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived on time. It works great and cleans my floor terrific.
I would recommend this to a friend








