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Customer Ratings & Reviews

Toshiba - 15.6" Satellite Laptop - 4GB Memory - 500GB Hard Drive - Matrix Graphite-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 29 reviews

  • 30%
72%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 29 Reviews
  • Rating: 5 out of 5 stars

    Excellent laptop for the budget conscious

    Posted
    CharlieZulu
    • My Best Buy® Member

    When I first bought this laptop, I was a little anxious because it was new to the market and there were no reviews yet. However, I am glad it happened that way because if I had read reviews first, I would not have purchased this AWESOME laptop! I am a single mother and college student so I need the battery to last and I need consistently good performance. This laptop delivers in both areas. The keyboard has a number pad and is user friendly. The touchpad is responsive and there's the added bonus on being able to turn it off and on at the touch of a button. I have not attempted MMORPGs with it yet, so I honestly cannot say definitively how it performs there. However, I am able to have many programs going at once, including streaming video, with no speed-related issues. The speakers are great - I usually keep them at around 50% and I can hear everything perfectly loud and clear. The screen is a nice size and videos look GREAT! The external design is sleek and eye-catching - it looks more expensive than it actually is. I have ZERO complaints about this computer. Hope this review helps you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Value for the price

    Posted
    DKostal
    • My Best Buy® Member

    I bought this computer both for business and personal use. I actually purchased two of them (one for each of us). We both have our own business at home doing artwork for other people, so we run Photoshop, Paint Tool SAI etc. Unlike a lot of computers I've had, I can actually listen to music, keep Firefox open for commission references AND keep photoshop running without lag. Both of us also play WoW on the computers in our off time, and that doesn't lag either. The keyboard is comfortable and the track pad isn't overly sensitive like some computers. The screen is nice and bright and adjust well if I need it to. It has about a 4.5hour battery life. I made sure to charge it a full 24 hours before I used the computer, and the battery seems to be working fine. Neither of us have had a problem. I wish it had a bit better ventilation, but it's like a lot of other laptops I've had; just get a cooling pad for underneath and it's fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT LAPTOP!

    Posted
    Debraaa
    • My Best Buy® Member

    This was a good value, and I got a decent laptop for a reasonable price. I love Toshiba as this is my 8th one, and I have stuck to this brand because of the reliability and quality of their computers. My satellite laptop from the late '90's still works if you can believe it! This laptop has a great screen and the sound is decent. Like I said, I don't like the touch pad mouse because I tend to drag my palms and that makes my mouse jump around at inopportune times. I wish Toshiba still used the type of mouse that they had back in the day which was located in the middle of the keyboard and you moved with your index finger! I don't know see why they can't make that an optional feature and you could choose what way you want your mouse to be controlled.. just a thought... hint, hint, Mr. Toshiba. Over all, I really love my laptop, and have had it for 4 months now, and I'm highly satisfied.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery Would Not Charge

    Posted
    Smokey100

    Purchased and brought home while setting up I noticed battery was not charging so I called Best Buy to see if there was something simple I could have been missing. They ask that I bring it in and they would take a look at it......so I drove thirty miles to return and they offered to exchange for another one . I ask them to check it before I left the store and they were willing to do that and the second one had the same issue so we tried a third getting the same result. Apparently Toshiba has some type of flaw with this particular model. The Best Buy Team in Anderson SC. were very helpful and made my what could have been a terrible experience a better one even though I loved the appearance and features of the Toshiba I had to go with another brand. Again thank you Best Buy Anderson SC.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery won't charge.

    Posted
    Russiet

    I should have paid attention to the other reviewers that commented on their batteries not charging. I liked the specifications of this computer and thought the battery issue had to be a few isolated cases. I gambled, and lost on this one. I still like the computer, but the battery absolutely won't charge. Battery health is 100%. The AC adapter powers up the computer. The icon for the battery being charge indicates charging for a few seconds, then becomes static. After an hour, the battery still shows 0% charge. What a shame! I ordered the laptop online so I wouldn't have to travel an hour to the Best Buy store, but now I guess I'll take the trip after all.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    keyboard is wonky

    Posted
    FWTex
    • My Best Buy Premier Silver Member

    I bought this computer for my son to use for school. Within the first 24 hours it started acting weird. There is something wrong with the keyboard. Sometimes, the keys do not respond correctly. For example, you press the letter "A" and it acts like a backspace. You press backspace and it is clearly acting like a letter, but you don't know which one because I am trying to login and so my password does not show. Then, you x-out of the screen and the letters will suddenly work properly. I am returning this computer tomorrow because I fear one day I won't even manage to get my password in and that would make the whole thing an expensive paperweight. Of course, windows 7 is horrible, but we need a pc for two of the programs we use so we are stuck with it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use

    Posted
    supervolunteer
    • My Best Buy Premier Silver Member

    Have always had a Dell for work or HP for personal use so I was relunctant to buy a Toshiba, but this lap top had great reviews and a great price. I spent hours comparing computers and every comparison brought me back to this computer. I use it hours every day for volunteer work and have been very satisfied with the keyboard, its easy to use and although there is no backlight, the labels are big and bright and can be seen in low light. The built in keypad was very important to me and I thought you needed a 17' screen to make this functional, not true, this keypad and screen combo is perfect!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing

    Posted
    Lovetechnolgy
    • My Best Buy Premier Silver Member

    I purchased this laptop and was very excited to get home and fire it up. Only to realize the battery was dead on arrival. After charging for 1 hour while using and then 2 hours while sleeping the battery charge remains at 0%. Also, the touchpad and keyboard is very inconsistent. The touchpad isn't consistently responsive and the keyboard prints different values from what you are pressing at times. I am very disappointed that I have to pay gas, mileage and time away from my family tomorrow night to drive 30 minutes each way to return this after all the hoopla the sales associate made about this in the store in comparison to the cheaper but comparable Dell!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent budget laptop

    Posted
    techno88
    • My Best Buy® Member

    So far this is a pretty good laptop and I've had no trouble out of it. It was easy to set up and get all the stuff from my old laptop to this one. I love the intel procsseor because it doesn't run hot like the AMD prcessors do which led to my old laptop's demise. Now I refuse to get anything with an AMD. The only thing I'm not too crazy about are the speakers. they don't have good sound quality like my old laptop's did and that kind of stinks for someone who listens to music all the time and watches videos. Other than that, it's good laptop for the budget concious.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    not happy

    Posted
    hard
    • My Best Buy® Member

    I purchased the computer July 1, 2012. Within a week I was having trouble with the battery. I called and the guy told me to take it out and put it back in. After a few tries, the computer worked. This went on for a few weeks. Finally the whole thing stopped working. We looked up this serial number and found that 1) The warranty was set to expire in March 2013, 2) a service phone call was made to Toshiba in June 2012. How could this be when I purchased the computer July 1. I took it back 3 weeks from when I purchased it, never to get a computer from Best Buy again. I am still waiting for them to call and tell me what happened.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery won't charge....

    Posted
    Ashley541541
    • My Best Buy® Member

    Bought it on 6/6/12 and read the review yesterday see what other user's comment, saw two reviews that mention battery problem! Hook up the battery and see if I have the same problem, it did. Charged over a night still shows 0%........, have to go Bestbuy today 6/22/12 see if I can get a new battery under their exchange policy; for laptop alone it works perfect, very stylish good design, cpu runs fast! Just need to beware the battery problem, I should try it when the day I bought...............

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very happy!

    Posted
    HK76

    I purchased this computer because my other Toshiba went down after 4 years.. I wanted a good computer to get me through college so I chose this one. I am very happy with it, it is easy to carry to class and very easy to do homework on. I love the webcam so I can Skype family and friends. Works very well. I love the touch pad and ease of use. Recommended this to a friend and she bought one the next day.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop for the $$

    Posted
    RHankinson
    • My Best Buy® Member

    Bought the Lenovo fingerprint security laptop first. Locked up 4 times in two weeks during boot up. Exchanged for this one. Very stable. Loaded 25 gig of music, 8 gig of pictures, MS office. No problems what so ever. Nice laptop for the price. Nice looking also.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far, so good.

    Posted
    missmona
    • My Best Buy Premier Silver Member

    Other than the "touchy" touchpad, everything is working great. To solve that problem, I just plugged in my old mouse. No problems with setting up the printer either. Just plugged it into the port, and the computer recognized it right away. This computer is so much better than the one I was using, I don't know how I put up with the old one for so long.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellant value for the price.

    Posted
    Shadow69
    • My Best Buy® Member

    I got this computer to replace a Toshiba XP laptop that I have had for at least 5 yrs. It is still working well but the HD is about full and wanted to upgrade to Win 7 and get a larger HD.. Installed addition memory to the max supported 8 gig and it is very fast. I use it for general purpose and it works great. I am not a gamer so can't report on that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great bang for the buck.

    Posted
    blindbat
    • My Best Buy® Member

    Brought it home and discovered the BIOS did not recognize the camera and mic. Took it back, Geek Squad confirmed, and exchanged for new with no hassle. Repartitioned hard drive to 1/2 WIN 7 and 1/2 Linux Mint Debian 64 bit. Both are very responsive.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Hard drive crashed

    Posted
    JJToshiba
    • My Best Buy® Member

    I bought it as a gift and took it overseas. The moment we started installing applications (Microsoft basically) , it broke; the hard drive does not work. Right now it is a useless, not-working laptop. A waste of money. I will need to bring it back to the store and hope it will be replaced.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    You can not ignore the value and performance

    Posted
    mpcinlv
    • My Best Buy Premier Silver Member

    I cart my laptop everywhere in my work. For years this mid-low range of Toshibas has performed to the top of my expectations. Value, durability and performance ....

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love my new Toshiba.

    Posted
    GardenQueen
    • My Best Buy® Member

    Never had my own personal computer before. I love this one. I'm not very proficient typing on a laptop so I did order a keyboard to go with it. Now I have even more fun.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    good price,great computer

    Posted
    LAboyla1212
    • My Best Buy® Member

    is very fast computer,very good sound quality very clear,computer easy to use

    I would recommend this to a friend