Main Content

Customer Ratings & Reviews

Toshiba - 43” Class – LED - 2160p – Smart - 4K UHD TV with HDR – Fire TV Edition-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2305 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 2,305 Reviews
  • Rating: 5 out of 5 stars

    A Lot to Like, Easy to Use The Toshiba Fire TV

    Posted
    Arun
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A Lot to Like, Easy to Use The Toshiba Fire TV Edition is the first television to integrate the Amazon Fire TV and Alexa Voice Remote, and it is a fantastic combination taking the next level up from a smart tv to that of interactive artificial intelligent tv. Amazon put its brand name on this television and it is apparent that they worked hard with Toshiba and Best Buy to provide a quality, well made, value oriented 4K UHD television for the consumer. Here's what I liked about the tv: (1) Seamless set up. After the usual attachment of the support legs, you fire up the tv, allow it to connect to your wifi network and perform its firmware updates, and you're ready to go. (2) Multiple inputs. Three HDMI ports one of which is HDMI ARC, one optical (toslink) output, one 3.5mm audio out jack, a usb2.0 port, Ethernet connector, Antenna/Cable In, and RCA input. Plenty enough to connect both legacy and modern audio equipment. (3) Very good, crisp and sharp picture. Out of the box, the tv had good color, saturation, contrast, and sharpness. Images are bright and vivid, skin tones are well reproduced. I was impressed with the picture quality especially at this price point. (4) Bluetooth. I love the bluetooth feature. With bluetooth built in to the tv, you can connect game controllers, a bluetooth keyboard and mouse, and best of all, your bluetooth headphones or even a bluetooth speaker. I enjoy watching television and movies late into the night and having bluetooth built in to the tv is a major plus as I can continue watching with my bluetooth headphones without disturbing my family members. (5) Alexa Voice Remote. I came from a traditional tv with a conventional remote control which had all the numbered buttons for selecting channels. I'll admit that when I first saw the Alexa Voice Remote, I had a little bit of anxiety since it looked so minimalistic with only a few buttons, a control wheel, and a voice button. To tune into specific over-the-air channels, you'll need to press the voice button and say, for example, “Alexa turn to channel 7.1” After a week of using the remote, I can say that I'm starting to get used to the voice commands. Interacting with the tv with voice commands is a paradigm shift and I think that Amazon purposely created a remote with so few buttons so that our brains can be re-trained to do everything with our voices. The Alexa Voice Remote is basically the Amazon Alexa that we all know and love, only now its built into the television and not simply into a speaker like an Echo. You can do so much with it. Tell it to switch inputs by saying “Alexa, switch to HDMI 1” or “Alexa switch to composite”. Turn the volume up by saying “Alexa increase the volume” (6) It's not just a television anymore. With the built-in Fire TV, you can download and run apps such as games. I downloaded a simple game such as CrossyRoad and it was just mesmerizing seeing my kids playing it on a big screen tv and not some 5” smart phone screen. The tv is also now an internet browser. Download the Amazon Silk browser and Firefox browser and you have the internet on you tv. Download a music app like Pandora and stream music via wifi (without the bluetooth compression) through your television or connected soundbar. You get the picture...The possibilities are endless. (7) USB port isn't only for storage. Yes, you can attach a memory stick for storage or view photos. But just for kicks and giggles I attached a usb receiver into the usb port in the tv, and it instantly recognized my wireless keyboard and mouse. I couldn't think of anything significant that I disliked about the television. This isn't a perfect television, it's just that it has all the features that fit my needs as an average consumer. Oftentimes with televisions, you'll hear the usual complaints that the audio from the built-in speakers sound like they're coming out of tin cans. However, I didn't find that to be the case with the Toshiba Fire TV. The audio from the internal speakers didn't sound bad, but it didn't sound great either. Turn off the surround sound feature and the built in speakers are tolerable. Voices and dialogue are clear. Here's my two cents on how to get the most out of this television. (1) Create a Favorites List of over-the-air (ota) channels. I live in a large metropolitan area where I receive over a hundred ota stations, most of which I never watch. I only watch a dozen or so large network stations such as CBS, NBC, ABC, Fox, and others. If you go into one of the settings menus on the tv, you can quickly create a favorite list of the ota channels you typically watch. This way, instead of using voice commands to tell Alexa to change the channels, you can simply use the control wheel of the Alexa Voice Remote and quickly scroll through your favorite channel list instead of the one hundred plus frivolous channels. In this way, the remote acts more like a conventional remote with the familiar channel up and channel down keys. (2) Use the RECENT ROW feature. Everytime you power on the television, by factory default, the television will display the Amazon Prime screen with the latest Amazon Prime programming and apps. Instead of this you may wish to power on the television to display the last television station you were watching or function (e.g. HDMI) you were using right before you turned off the television. This is where the RECENT ROW comes in handy. It allows you to do just that. It's located in the Display & Sounds sub-menu in Settings. (3) To experience the best picture quality in the Toshiba Fire TV, you'll need to pair it with some 4K content. Find some 4K content to stream or purchase a 4K UHD Blu Ray player and some 4K movies to watch. The 4K quality is amazing. The Toshiba Fire TV lists the television as HDR. I'm assuming here that it is HDR 10. Would have been great if it was Dolby Vision, but that would have increased the price of the tv due to the licensing fee. (4) Even though this is an Amazon Fire TV, you're not limited to viewing only Amazon Fire TV content. Remember you have three available HDMI ports. You can always stick a Google Chromecast in there and watch content that isn't available on Amazon Fire TV (think YouTube). That's what I did. In conclusion, I would definitely recommend this television to those who are already subscribed to the Amazon Prime and Fire TV ecosystem. The price is competitive and the television offers good value in the sense that it has a lot of features, input, and has very good picture quality.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An Excellent TV at an Excellent Price!

    Posted
    SteveL
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    Bottom Line: The Toshiba 4K Fire TV Edition bundles an excellent viewing experience with the convenience of Amazon’s Fire TV at an unbeatable price. Pros: Great display, excellent audio output, fast and fluid Fire TV interface, good remote Cons: Best for people who are in or willing to be in the Amazon ecosystem, interface is mildly inconvenient when using connected devices, HDR-compatible but likely not a true HDR display Review: Setup is standard, and all of the important connections (HDMI, HDMI-ARC, digital out) run along the left side of the TV (rather than any on the back) making wall-mounting setup a breeze. Interestingly, the power cable isn’t instantly removable like it is on other sets, but this wasn’t an issue for my installation. I found the remote comfortable and easy to use, and it also conveniently includes dedicated buttons for Alexa as well as Netflix, Amazon Prime, HBO, and Playstation Vue. After a software update and brief tutorial, the TV opens to its native Fire TV interface, which incorporates all of the apps and live HDTV channels that can be scanned through the coaxial connection. Picture quality was very good (including 1080p upscaling) and exceeded my expectations for television at this price point. I was also particularly surprised by the volume and quality of the audio output, and I think many users will be quite satisfied with the built-in speakers. As one would expect, Amazon content is prime and center, and you’ll need to either have or create an Amazon account to get the most out of the device. The Fire TV interface is easy to navigate and popular apps for sports and other content are also available. The system, including app and input switching, feels fast and fluid. Alexa on the remote works well, and I have no issues with the voice recognition accuracy. You can also connect the TV to your other Alexa-enabled devices, which integrates the set into your smart home setup. Having said this, this set is really geared toward people who are either in or willing to be in the Amazon/Alexa ecosystem. Thus, my one minor issue - and perhaps I simply haven’t found the right setting - is that the set doesn’t power on and automatically switch to the the correct HDMI input when you turn on your connected device. This means that if you’re using a set top box, you will have to click the correct HDMI from the Fire TV interface after you turn on the set. This isn’t a huge deal, but it is annoying if you’re used to your TV automatically playing from your box when you turn it on. Finally, I believe this is an HDR-compatible rather than true HDR display (this means the set can read an HDR signal but the display can’t quite output the full range of the image). I didn’t see any HDR designations on the packaging nor could I find any specifications in the documentation. Based on my viewing, it looks comparable to other HDR-compatible displays I’ve seen, and I think all but the most discerning viewers would be very happy with this TV.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice TV with loads of Goodies

    Posted
    vrs99
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    The Toshiba couldn’t be easier to setup. Once it is out of the box the setup runs smoothly, takes very little time to be operational. The Quick Start Guide is well laid out and understandable. Gather your network Wi-Fi name and password if using Wi-Fi, if wired all the better. It does include RJ-45 Ethernet port. Mine is Wi-Fi and streaming has been smooth sailing. Grab your Alexa login info as well if you have a Echo account. Alexa/Echo is built into the system, just speak to the controller. Pretty cool dimming the Hue lights, checking the weather on my weather station, etc. all from the remote! You can also pair the TV to an Echo device if you like, I find the remote works much better as you can hold close to your voice. It makes a great Echo device, speak into the remote and the sound is supplied by the Toshiba’s Onkyo speakers. The Onkyo speakers sound quite good with DTS Studio Sound and Dolby audio technologies. Picture is crisp with good color - excellent. System runs smoothly, response time is exceptional with the Quad-core CPU/Multi-core GPU goodies inside. Graded a Four Star instead of Five because when I want to turn on DIRECTV must first use the DIRECTV remote to turn on the TV and the Genie together, does not start connected to the DIRECTV Genie you start on the Fire Home page. Step 2 use the Toshiba remote to select the HDMI for DIRECTV. Step 3 go back to DIRECTV remote to watch TV. That’s not fun. Hoping Toshiba adds an update soon that allows you to select where you land when you turn your system on. Bottom-Line, this is an excellent system and enjoy having it in our home. You would be very hard pressed to find more technology and a set of this quality at this price point anywhere. If this TV fits your needs and budget it should be an easy choice.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Focuses too Hard on Being an Internet TV

    Posted
    wizbang2fl

    From the start it's clear that this device is not the traditional TV with Apps to expand the experience. Instead Toshiba and Amazon have partnered to create this device that focuses almost exclusively on the internet TV experience, and Amazon in Particular in such a way that it makes it a burden to do simple tasks. Yes it has a voice remote but if you are like me I have a Tivo (or other set top box from the cable company) Without the ability to program in your DVR, or other component to the remote it makes the remote a paperweight. Even very inexpensive TV's from Viz have a remote that can be programmed with some basic functionality, not so with Toshiba. They are of the mindset that you will do everything with apps so those HDMI ports if you choose to use them will need to be controlled by the devices own remote cause we aren't gonna work with it. The TV is also supposed to CEC enabled which in other devices meant if you switch to an input the TV would send a signal to the accessory device attached to that HDMI port and power it on. This Toshiba doesn't do that. But if I turn on the Blueray disk player it sends the signal to the tv and it switches to the correct input. It's these navigation and core functionality issues that have made this a meh device. Trying to force the web apps on everything is fine but now with most internet services going to data caps sort of makes the whole 4k think a moot point unless you want to pay the absorbent prices for additional GB over the cap. That said the TV does have a good picture and sound. Watching HD off the air is very nice and blu ray disks are smooth playing. I was concerned because of the size of the picture and that it not look shuttery. Thankfully Toshiba put some $$ into the software development to smooth the video and make things a clean experience. Sound is also very good with virtual surround giving you some surprises when you least expect them. The Amazon being front and center is a let down along with the failure to control any other devices but the TV and not support any HDMI device is where the rating has taken it's hit. If you are going to spend the coins making a device voice activated you need to be able to control devices are attached to the TV, otherwise you are putting $$ into a paperweight that is going on a shelf are rarely used.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    4k All The Way!

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a television for a bedroom so I began my search thinking of possibly going for a 1080p model, but found the prices are not that different for 4k televisions and being the future for TVs is 4k and above why not get a taste of the future? TV prices have really dropped in the past few years (thankfully) and there is a large selection of TVs to choose from. I research online before making any purchase. rtings.com is a great place to start one's research, but there are plenty other resources. Samsung, Sony and LG seem to get the best ratings, but I saw this Toshiba TV at Best Buy at a great price, so I did some research, read quite a number of reviews and it sounded pretty good so I took a chance and purchased it at Best Buy. I was a bit apprehensive about this TV's FireTV interface after reading some reviews, but I got used to it quickly and actually like it quite a bit with all the available apps. The TV will connect to most Alexa devices and you can control it by voice through an Alexa device such as the Echo Dot! Yes, "Alexa, turn on FireTV" and the TV turns on, "Alexa, change FireTV to hdmi #2", she'll open apps also. The one thing she can't do is control the apps once you are in them - if she could do that, it would be FANTASTIC!!! The picture is crystal clear. You can look up calibration settings online to make it even clearer. (I believe the 49" model may have even more adjustable settings than the 43" model). I've viewed 4k content from Amazon Prime and upscaled from a Blu-ray player and it is super clear. You do not need 4k content to use this TV as any resolution will look very good as well. The TV will auto adjust its resolution to the content's resolution. There is toll free customer support through Amazon which I used when I wasn't receiving a 4k picture when I should have. (it will display the resolution you are viewing a picture at in the lower left corner with some streamed services). To stream 4k, you must have broadband Internet of I believe around 10 Mbps. It turned out that my issue seemed to be caused by needed buffering at the start of a streamed movie - so it started out 1080p, but then changed to 4k in about a minute. The television appears wider and less tall relative to other televisions I've seen and it actually provides a nice viewing experience. I like the TV a lot. Sound is OK, but for the movie experience add a soundbar with subwoofer and you'll be good to go. Get it and enjoy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Value!

    Posted
    buckeyestargazer
    • Tech Insider NetworkTech Insider Network

    This Toshiba 43" Amazon Fire TV is really an incredible value. So far I have been very impressed with the picture quality and overall functionality of the TV. Pros: Great picture quality, fast and snappy transitions for apps, Amazon Fire network, decent sound for a flat panel TV, turns on quickly, fast access to apps etc. One thing I was concerned about was the 60hz refresh rate. Would fast action, sports, and info tickers experience "ghosting" or trails? NO. Everything is very clear and I see no ghosting at all. Nice! Cons: Let me just say that these things are nitpicky and very minor. There are not many options for personalization especially on the home screen. It would be nice to be able to move categories around or even hide categories. One annoying thing: you can't simply channel up and down. You have to go through the guide to select the channel. So for example, my OTA channel for ABC is 7, and WGN is 9. That means ABC is first in the guide and WGN is last. So in order to switch from channel 7 to channel 9 I have to go all the way through the guide. I just want the ability to channel up and down. Indifferent: The remote. It works well with Amazon Alexa, and I believe that this is similar to Fire remotes. I'm not particularly impressed with the remote. It is a bluetooth remote, and at first I thought I would not be able to use it with my Harmony 700 universal remote. A quick request to Harmony and they added this new TV to the database and to my surprise most of the functions work well despite the remote being IR. So the TV must have an IR sensor as well as the bluetooth connection. Overall I am 99% impressed with this TV and feel that it is an excellent value, and highly recommend it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    An Average TV!!!

    Posted
    ExcellentEducator
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    PROS -Economical Pricing -Amazon Alexa voice-controlled services -Easy Setup -Audible Books -Amazon prime membership benefits such as video -Access to your personally library of songs, audio books, and videos if you have Amazon’s Prime membership CONS -Audio appears to be inconsistent -Not the best picture resolution SETUP/DESIGN First off, this TV arrived with basic packing—meaning, it was nothing special done to protect it as it was in a box with Styrofoam around the edges to prevent possible damage. I guess this came as a surprise because of the way, new TVs are packaged with extra care to prevent screen cracks. Perhaps, this was the case as this is not a high-end TV. This really can be done with 1 person as I got it in without any major hassle; however, a friend did lift it and put it in place for me. Setting the TV up was very easy and user friendly. I am an Amazon prime member; therefore, all I had to do was input my E-mail address along with password and from there, everything was a go. The process of adding apps work just like a computer, as such, I downloaded apps from ABC, NBC, CBS, and Audible books to start. You can choose services from Netflix, Sling, Hulu, to name a few. PICTURE/AUDIO Unfortunately, the picture resolution in this TV is not good. For example, I watched an aired “Dateline” show and the picture appeared grainy and distorted. I will note, that pictures on the screen saver that appear are nice as they are vibrant in color with rich hues. Referencing audio, the audio seemingly has a problem. For example, I set the audio to 71 as I listened to one of my audio books from Audible while doing house chores. The tone of the narrator was clear, but out of nowhere, the volume increased to a blaring high. This incident happened to me several times while listening to the audio book. I speculate that the volume does not adjust immediately, but later. This very well maybe a glitch since this is a new TV. CONTROLS/SOFTWARE The TV uses Alexa voice control commands, which is great. You can say, “Alexa pause that channel for a moment,” which can be very beneficial if interruptions occur. The remote is intuitive and navigates easily. Overall, I do recommend this TV for entry level into the 4K market or if you want to experience 4K, but are on a limited budget.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid quality, controls are quirky

    Posted
    Luis
    • My Best Buy® Elite MemberElite Member

    I read all of the reviews before making this purchase and I want to address some of the shortcomings. I was able to set it to start on my last input, which is usually the OTA antenna for local channels. I know it’s a pain to change channels at first, but I found that using the voice command with the remote (or an Echo Dot) I was able to easily tell it what channel to display. The same applies for switching to other apps. Just make sure to dig into the settings and set it to always show you the last input used. Initially, it was inclear if this product was true HDR, as the retail packaging did not indicate that. I upgraded my Netflix plan for UHD and I launched some of their original content. Even the opening credits for GLOW look amazing in HDR. I also checked out Altered Carbon. That show was beautiful on my Retina Macboon Pro, but it really shines here in 4K HDR. I will admit that I wasn’t immediately getting the best quality. I found that you have to set your picture settings per app. I had spend a lot of time tweaking the settings for Netflix but when I went to Hulu I found that some of the dynamic settings were causing the tv to brighten or darken the image at random. So I turned off dynamic backlighting for all my apps. All in all, I’m surprised that a door buster was actually good. A lot of times these are low tier products that kinda suck but I am very happy with this tv. I did buy the 5yr GSP. It was only $30, so if something breaks or wears out on this unit, the 43in size means GS can come out to your home for repair (stores only take in 42in and under for repair).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for the price!

    Posted
    Jean
    • My Best Buy® MemberMember

    I bought this as a "Deal of the Day" offer for $200 and I thought this was a steal because of how much other 43" 4K smart TV's were (Samsung and Sharp go for $300). I ordered online for pickup and it was ready within an hour at my local store. Five days later, I saw that this tv was on sale AGAIN and contacted Best Buy customer service to price match (since they do price match past purchases as long as it's still within the return window time frame). I was able to get $10 back with just a quick call! The picture quality is great, although I have not tried putting on anything in real 4k quality yet. I used my old tv primarily for my Fire stick, so being able to continue using Fire tv was an easy transition, and now I don't need to use an HDMI port for the actual stick! Start up was very easy, and I accidentally chose the standard setting instead of the full setting setup, but I was able to easily factory reset and restart the setup within 10 minutes. Signing in and connecting to wifi was very easy. I played around with the settings so that I can turn it on using my echo dot (not automatically set upon unboxing). This is great because I can turn the TV off when I'm too tired to look for the remote. I also love being able to set an auto-shut off time, since I tend to fall asleep watching TV almost every night. The sound is excellent and almost has a surround-sound feel to it and it reaches a loud volume. One thing I would have liked (hence the star deduction) was if the legs holding the TV up were adjustable or at least rotatable. The table my TV is on is just wide enough so that the contact points are just barely on the edge of the table, but a quarter of the leg sticks over the edge. This means my TV is slightly unstable, but definitely not an issue if it does not get bumped into aggressively.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome 4K TV with Built in Amazon Fire

    Posted
    EXWOLF
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This is my first 4k Tv and it does not disappoint. Instead of the traditional smart TV that has a limited number of apps that you can connect to, this model has Amazon Fire TV built in so you get the full library of Amazon apps and other supported content like Youtube through the Silk Browser. My favorite apps from the TV are the basic Netflix, Spotify, Hulu, and Prime Video but I love having all the options to basically cut the cord and go full digital with my TV habits. The video quality is amazing to me and the audio from the TV speakers aren't great but they do sound decent enough if you don't have an external speaker setup or soundbar. One of my favorite features about this TV is being able to talk to the remote to open my favorite TV shows or play my favorite music. You can also use your voice to change the input on the TV by simply saying the name of the input like "change to playstation" or "change to satellite". It's really simple and responsive and I haven't had any trouble with voice commands so far. Keep in mind that you need the full Amazon account and not just the basic version to access all of the content supported on the TV. One thing I did have trouble with was using my Echo Dot to control the TV. My Alexa app says my TV is offline even though they are connected to the same network. If that issue gets fixed then it'll be great to be able to control volume, turn my TV on and off, and request it to open a certain app or play a certain movie/tv show hands free with just my voice. As of now I cannot do that but I'm hoping it gets addressed by Amazon soon. Overall this TV is fantastic and is amazing for the price.

    I would recommend this to a friend

    • Brand response

      Toshiba Customer Care

      Hi,

      Thank you very much for your review of our Toshiba Amazon Fire TV Edition TV. Regarding your question about using the TV with the Echo dot, here are some steps you can take to help with that:

      You can view and manage your linked devices in the Alexa app:

      1. Open the menu and select "Music, Video, & Books."
      2. Select "Fire TV."
      3. Select "Manage devices."

      All of your currently linked Alexa and Fire TV devices are under "Your linked devices." Select "Unlink" to unlink devices, or select "Link Another Fire TV" to link your other available devices. Keep in mind that you can link multiple Alexa devices to the same Fire TV, but each Alexa device can only be used to control a single Fire TV. When you select "Link Another TV" you'll only have the option to pick from your available, unlinked devices."

      In addition, here is the help page on the topic: https://www.amazon.com/gp/help/customer/display.html/ref=hp_ab_link_n_202174250?ie=UTF8&nodeId=202174250&qid=1529605793&sr=13-2-acs

      For further help please contact Amazon support for assistance at https://www.amazon.com/firetv/contactus/

      Arely R. - Toshiba Support

  • Rating: 5 out of 5 stars

    Great quality tv!

    Posted
    JamexRZ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    This is a no frills tv. It has a good interface, Fire tv. You can install many apps, including the basics like Netflix. It has currently retired my roku 3 since all the apps are in this tv and in 4K. I didn't see any indication of HDR enabled in the box, however some shows in netflix do show HDR in their description, however when launching the show, there is no way to know if HDR is really working as there is no visual indicator in the tv. There are some quirks in the interface, in example, you can only see the video info when you just switched to the input, you can press the 3 lines button and it will tell you the resolution, the audio format and just that. If you wait until later, it will not work and will not display it. Other quirk is you cannot change your picture settings once you are viewing your program, you have to all the way out to main menu, then select the input and then you can change your picture settings. Hopefully this can improved in future firmware updates. Other than that, the 4k picture is great, hdmi ports are indeed 2.0. Great little tv for the price, I now have 4k on my kitchen!

    I would recommend this to a friend

    • Brand response

      Toshiba Customer Care

      Hi,

      Thank you very much for your review of our Toshiba Amazon Fire TV Edition TV. Following up on your comments around how to check if HDR content is playing - While playing HDMI or streaming content, press and hold the Home button on the remote and then select "Info" on the overlay menu. This will show program information including "HDR" if the content is HDR enabled.

      This method also can be used to quickly access Picture, Sound, and other settings too while watching content.

      Arely R. - Toshiba Support

  • Rating: 3 out of 5 stars

    4k is great, but Fire OS has issues

    Posted
    Tyler
    • My Best Buy® MemberMember

    Starting off with the good: The audio on this TV is impressive. I considered buying a soundbar with this TV as I had with every prior flatscreen, but when I started using it I was baffled by how good the audio quality was! This TV was my first venture into 4k. That being the case the only device I had that supported 4k was my Xbox One S which can upscale game content and play 4k video. It is just plain gorgeous! Even older games like Red Dead Redemption upscaled to 4k look just plain stunning. We did buy Fantastic Beasts in 4k through the Microsoft Store and it showed up instantly on our Fire TV thanks to both being linked to Movies Anywhere, also very gorgeous. Now on to the unfortunate flaw, the OS. We chose this TV because we have had a Gen 1 Fire TV box for several years now and have quite enjoyed it. Sadly this TV does the Fire OS a disservice. Apps constantly freeze, stutter and buffer. System Updates are hit and miss, one update everything is fine, the next and current update we are rebooting our TV every time we need to change an app because nothing loads and the whole TV just freezes up and slows down. We also have run into an issue where the audio level goes insanely loud, a 1 or 2 on the volume level is equal to a 20 or 25. Ultimately we are back to using a Gen 1 Fire TV plugged into an HDMI port because the built in Fire TV software just does not work as it is currently. I keep hoping an update will fix these issues, but since the last update broke more than it fixed I don't have high hopes. I can only recommend this TV if you are in need of a 4k TV and have your own Smart Device to use as a substitute for the FireOS

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, Basic, Reasonably Priced Smart 4K TV

    Posted
    DRTechNerd
    • Tech Insider NetworkTech Insider Network

    The Toshiba 43” 4K UHD TV - Fire TV Edition is a good, basic, reasonably priced smart 4K TV. The picture is great and includes the ability to display HDR content. Sound quality is also good. Setup is pretty straightforward. I did have trouble installing apps following initial setup of the TV. The app installation would hang and I had to power cycle the TV several times before the apps would install. The TV features the same interface and available apps, as the Amazon Fire TV stick. The customization within the main TV interface is very limited. It would have been nice if there was an option to be able to power the TV ON into a given input without having to select the input the home interface first. Most of the time when I turn a TV on, I am not turning it on to watch Netflix, Amazon Prime, Hulu, or another streaming app. I am turning it on to watch the evening news or other live TV broadcast, and would be prefer to start up into that input without having to fiddle with selecting the input on the home screen. In other words, it needs to be a TV first and a smart device second. Not the other way around. When first powering up the TV, it has a tendency to lose its 5GHz wireless connection to my home network from time to time, and you will get a connection error on the screen. Maybe these few minors issues can be addressed in a future firmware update. Otherwise, it is a good TV and would recommend it if you are looking for a good 4K smart TV in this price range.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV for the money

    Posted
    Einreb58
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love this Smart TV! It was very easy to set up and learn We are OTA (Antenna TV - no cable/satellite), and were pleasantly surprised to find that the tuner has a scrollable menu of channels, just like scrolling down a Cable TV menu of channels. We can easily switch to our Netflix or Amazon accounts, and it even does YouTube and Audible right onscreen Fabulous! There is only one thing that I wish it had that it doesn't... and that is not a big deal: The TV does not list the OTA channel numbers. It lists all channels alphabetically by their names (E.g. CBS, ABC, Light, PBS, Create, etc.).. Although you can see the channel numbers when programming your favorite channels, I had to get used to the naming conventions when trying to find my favorite programs. Other things we like - It has two types of menus, the scrollable one I mentioned above, and a bottom of the screen, horizontal scroll with a picture as to what is on now on each station. Also, the "next program up" is shown in the horizontal scroll description (and also on the main scroll). The TV has voice commands to easily let you find a program. Due to the lack of channel numbers, there are no numbers on the remote, which is not a problem... just different. I guess I forgot to mention the picture is sharp. We have it mounted over a fireplace on a pivoting bracket. It is clear from all angles. Sound quality is also great. Overall... I am very pleased!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not happy!

    Posted
    Dissatisfied
    • My Best Buy® MemberMember

    Really disappointed with this. Picked up at Best Buy on 3/22/19 and thought it was a really good deal. We intended to use Prime Video to stream and use an antenna to get free local broadcasting. After the initial setup and connecting to WiFi, the set automatically downloaded updates. We connected the antenna and logged into our Amazon account. The terrestrial channel scanning picked up about 35 channels. The voice command remote worked well and we were pleased to try switching channels. Picture quality was great. Next we tried to stream some shows. We downloaded some apps (ABC, TNT, YouTube) and streamed some content. It worked fine. But here is where it all goes sideways. We decided to switch back to broadcast TV and we're baffled when we only got a black screen and no audio on any channel we tried. Switch back to streaming and the picture was fine. We finally got the TV stations back after doing a full re-scan. Thinking maybe it was a one time fluke we tried going back to streaming then back to TV channels AND THE SAME PROBLEM! Black screen/ no audio! Another re-scan restored the channels. We repeated this 3 times! Calls the next day to Best Buy and Toshiba we're unproductive. I shared a video I made graphically showing the issue. Both said they had never encountered this anomaly before. I'm no expert on these things but I suspect some kind of software/firmware issue. This is a relatively new model and most people probably don't use the antenna input so maybe that is why Toshiba isn't aware there is a problem. I ended up returning it for a refund as I don't have confidence another (same model) would solve the problem. No more Toshiba Fire TV for me. Zero (one) star from me.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Unclemike76
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this item a few weeks ago to replace a Ruku tv that I purchased from Walmart and returned the next day. Went to BB and purchase this tv for a few bucks less than the other TV. I have used a fire stick for the last 3 years and it has saved me countless dollars on cable and this tv has the fire stick menu and I was able to load my apps for watching TV and movies. I love the picture and the sound isn't too bad although I use a sound bar for tv. I also like the Bluetooth capabilities so that I can pair my headphones to the TV at night and not disturb others who are sleeping. So far a great tv and worth every penny I spent. I purchased my last tv from BB almost 7 years ago and although it is slowly going out it still works. This TV was upgrade for sure from both my old TV and the crap one from Walmart. I usually purchase all of my electronics from Best buy because a family member that worked at Walmart told me they do not take care of their stuff as it's being unloaded and stocked so things get damaged before we buy it. I've never had that trouble with Best Buy so I continue to purchase all my electronics from them. Thanks Best Buy!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Issues with TV functionality (needs updating)

    Posted
    Kenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I rate this as a 2.5 but can't. If Toshiba fixes these issues, then I will gladly rate as a 4.3. Here's issues causing problems for my young son and is the reason for the low rating. 1) Can't turn on the TV to HDMI1. Xfinity box is hooked to HDMI-1 and cable TV is all he uses. I should be able to specify, when powering on, to choose launch screen as HDMI 1-3, or antenna or Home or use last selected input as most all other Toshiba's do. I know you can select last input but it is hard for him to remember how to change to HDMI1. Compounding the issue is #2 below. 2) When powering on (using last input as the option), then the TV starts up with a small box in the top right corner if HDMI1 was last viewed . This is NOT the last selected input. It is a HYBRID input combining HDMI1 with HOME. This leads to issue 3. 3) I have to use two remotes to turn on the TV (Toshiba and Xfinity) and go back and forth using several push button selections to just get to full screen cable. BAD! 4) I have an Echo Dot. You can't turn on the TV using "Alexa, turn on TV" Noooo You have to say "Alexa, turn on the Fire TV" Now my son thinks the TV is on fire...... With the FIre cube and Sammy TV, it's "Alexa, turn on the TV" and away it goes. 5) There is currently no users operator manual. How and I suppose to figure out how to set up this complicated TV? OK, so one is coming but they should have had one at launch time. 6) TV picture is a bit less than fair on regular TV shows (non-HD). As another mentioned, screen saver looks good. Now for the good. 1) Toshiba tech support seems good. 2) What you get for the price is great. I'm not into smart TV's yet but seems to be the wave of the future. My son handles Comcast OK but this thing is much too much for him now. If Toshiba can fix the turn on issues, then he will be able to use it without my help. 3) Hopefully, Toshiba will listen to customers and fix these issues. I'm not too worried as they can be fixed with some software. 4) If you don't have cable TV and can remember the Alexa DOT commands, then it appears to be a good box.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent for price and functionality

    Posted
    vcsjones

    I bought this on a whim because our TV is 11 years old. I got it because it's 4K HDR and saves me the trouble of connecting a Fire, Apple TV, etc. and would leave more HDMI ports available. Out of box experience: Not very smooth, initially. The remote would do nothing other than turn the TV on and off. Through some magic incantation of holding Menu, or Play, or a combination of buttons, the remote finally "paired" with the TV. After that, the setup was painless, though it had software updates it wanted to apply as soon as I connected it to wifi. The instruction booklet was useless for the remote issue. It says it should happen automatically, which it did not appear to. Sound: The sound was surprisingly acceptable. I almost got a sound bar with the TV, but thought I should hear the TV's built in sound first. It is adequate and I won't be needing a sound bar for my needs. A sound bar would have to be fairly good to be noticeably better than the TV. An entry-level bar won't sound much better. Picture: Also great for an LCD. Colors look fantastic, and 4K is a nice change. Software: This is probably why I picked this TV. Some of the TVs I've used in the past had slow, buggy user interfaces. Not this one. It's smooth, easy to navigate, and "apps" open almost instantly. As an aside, I appreciate that the TV has a "dumb" mode where signing in with an Amazon account is not required, but the TV will act like a simple TV with input selection.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Picture is good, Won't stay connected to internet

    Posted
    Unhappy
    • My Best Buy® MemberMember

    I cannot tell you how disappointed I am in this TV. I got this on Black Friday at Best Buy for a good price, but I should have known better as I've always heard that the electronics released for the BF sales are inferior, and the Dell laptop I bought there 3 years ago for BF has been nothing but trouble. But as for this TV, I like the 43" size and the 4K picture is good so if I only wanted this to watch DVDs and Blu-rays on, it would be perfect. That's the only reason I gave this as high as 2 stars. However, I also like to watch TV. I much prefer the layout and ease of the Roku I used before I got this Fire TV, but I am learning to live with it. The main problem is that this will not stay connected to the WiFi very well. It is constantly freezing up in the middle of shows, and sometimes I can't get anything to play at all. It tells me there is no internet, yet my tablet and phone are still using the wifi. I have to unplug it and reboot it at least every 3-4 days. It is very frustrating. I tried to watch a movie a couple of days ago, and it froze up for such long periods that the TV thought I wasn't watching anymore and shut itself off so many times that I had to go rent a physical dvd just so I could see the ending. A lot of these reviews are from people who say this is a great TV for their guest room or garage or for their kids to play video games on. I'm not like that, I don't have much money and I had to save up for this to be my only TV so I feel like this was a huge waste of money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Could be a lot better

    Posted
    DigitalGuy
    • My Best Buy® Elite MemberElite Member

    We bought this TV to replace a 12 yr old LG 42" 720p LCD which is beginning to die. It's for the Bedroom so I didn't want to go overboard and spend too much and the sale price was enticing. Once unboxed it was simple enough to get together and get up and running but we immediately noticed a couple significant downfalls. Picture quality is really not good....for a 4k TV. Yeah it's not terrible, but don't be fooled into believing this is anywhere near the image quality of ANYTHING from LG, Sony, Samsung or even Vizio. I tried numerous times to make image adjustments but the settings are limited and do very little to improve the graininess of the images. This is an issue because most sources are still only 720 or 1080p. 4k feeds such as Netflix, Youtube etc are ok, but the image is not nearly as good as the brands mentioned above. To be clear, I also have an LG 4K smart tv which is one of the lower level LG's and the image quality is easily twice the quality of this TV. Additionally, this tv struggles with making good HDMI connections. The connectors on the back of the TV are loose which is a problem since this is the primary connection to most devices and signals today. Build quality is also a concern as I hope this thing lasts. There is a reason this TV is not on display running a 4k image at the store. Also, sound levels change on their own around and onscreen movement can get jump. Strongly consider spending $40 more for a name brand. You won't regret that decision like I do this one.

    No, I would not recommend this to a friend