Customer Ratings & Reviews
- Model:
- 43C350LU
- SKU:
- 6532119
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 43" Class C350 Series LED 4K UHD Smart Fire TV for its excellent picture and sound quality, ease of use, and affordability. Many appreciate the TV's lightweight design and straightforward setup process. While some users experienced minor issues with the remote control and internet connectivity, the positive feedback on picture quality and value for the price outweighs these concerns. The TV's color accuracy and size options also receive praise.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Software
Toshiba good, amazon fire tv bad.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware part of the tv is fine, but the "fire tv" software is horrible.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi PBTV! I am sorry to hear that you are having trouble with the software on your TV. It can be frustrating when something doesn't work as expected, especially when the hardware is fine. Thank you for your purchase and trust in our product. We offer 1-yr warranty. Our technicians are here to help resolve any issues you may be experiencing with the software. Please feel free to reach out to us for assistance.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-43-class-c350-series-led-4k-uhd-smart-fire-tv/6532119.p?skuId=6532119
Having problems.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometime it has a problem coming on. Also it won't show a picture sometimes. Bought for my wife and she is dissatisfied.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Toshiba Customer, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
- Pros mentioned:Picture quality
Geek squad sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv for 2 months, good picture. Got a line on screen, took it to Geek squadand was told is cracked screen and was not covered. Further more in showing me it was cracked by a employee it was made worst and now totally not visible screen. Was told buy a new tv.
I would recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi JohnL, We greatly appreciate your purchase of the Toshiba 43C350LU and for sharing your valuable feedback. We deeply regret the inconvenience caused by the unexpected incident that led to damage to your unit. To promptly address this issue, we kindly suggest reaching out to BestBuy to initiate a resolution process. In most cases, recently purchased items are eligible for free returns or replacements under BestBuy's policies. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thank you once again for choosing Toshiba. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thanks again, Toshiba Support Team.
Sounds sometimes an issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has an issue with sound every once in a while, my guess its software related. Everything is hooked up correctly.
I would recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Joeythejokerboy, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with this feedback. We're sorry to hear that you are having an issue with the sound. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Slow going
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is slow to boot up- takes a full minute for screen to stabilize
No, I would not recommend this to a friendWorst investment I ever made.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad pixels in the middle of the screen, freezes periodically, and the antenna port broke and stopped working. Service is horrible with multiple calls and absolutely gave the run around. The call center will have you send picture of everything and then say someone will call you but they don't. They gave me a different number to call that was a scammer. It took six weeks to get service for the antenna port and the tv still freezes and has bad pixels in the middle of the screen. 4K screen is CrapK since I have bad pixels over everyone's faces. Worst investment I ever made. I really want a refund!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Toshiba Customer, Thank you for choosing the Hisense 43C350LU and for sharing your feedback with us. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
FAULTY TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV! I tried to hook up an NVR recorder through the HDMI port. The NVR needs a 4K TV monitor in order to be able to connect. It doesn't work, so $200 down the drain for me. Of course now it is outside of the return period. I called Hisense/Toshiba customer support, and they said, since my laptop can connect with the HDMI cable just fine, something must be wrong with the NVR. But the NVR works great with another manufacturer's TV that I have in the home that starts with a "V."
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We're disappointed to hear that your experience with us fell short of your expectations. Providing excellent service is something we take very seriously, and we regret that we did not meet that standard in this instance. Your feedback is incredibly valuable to us, and we will be taking the necessary steps to address the issues you've raised. We apologize for any inconvenience this may have caused and hope to have the opportunity to regain your trust in the future. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-43-class-c350-series-led-4k-uhd-smart-fire-tv/6532119.p?skuId=6532119
- Cons mentioned:Software
unable to view live channel information
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy I have a Toshiba Fire TV. The program guide for live channels does not work. It only says "Program information currently unavailable" for all channels. checked on line and there is a problem with the last updat that can't be fixed. the TV shoud never be sold.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi PauldS, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Not LED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Listing is incorrect. The display technology here is an LCD display, as it states on Toshiba's own website. Still a decent TV for the price, but it was pretty disappointing getting it home and noticing it's only an LCD screen.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Faerly, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are so sorry to hear about your experience. The screen type for this unit is LCD. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV lasted 1 year. Definitely don’t make things like they use to.
No, I would not recommend this to a friendWhy do I need a subscription?????
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not tv for a older person you have set up a subscription just to watch Plane tv
I would recommend this to a friendThis doesn’t live past 3years!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV doesn’t last, it’s barely 3 years. It still work last night just to turn it on this morning, i couldn’t turn on.
No, I would not recommend this to a friendNot a good purchase if intending to use usb ports
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although most is good there is one thing that really disappoints. Do NOT get this tv if you intend to use the usb for anything like a media player. If you format a thumb drive on the tv, no computer will recognize it. If you format with a simple fat of fat32 it will recognize thr media... intill you turn it off. Then it will call your media the wrong format. All remedies have been tried. Nothing fixes it. Phone support is easy to access but nonexistent due to lack of training and language barrier. BTW.. as an android system, i even tried formatting and moving media files from my android phone. No difference.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Rickers, Thank you for choosing the Toshiba 43C350LU, and for sharing your feedback. We're sincerely sorry to hear that your TV is experiencing issues with it recognizing the USB. This TV supports USB format FAT 32 and a wide range of file formats including AVI, WMV, MP4, ASF, MKV, PS, TS, OGG. The TV includes a 1-year manufacturer's warranty covering both parts and labor. Should you have any reservations, we encourage you to reach out to our dedicated support team directly to initiate a warranty claim. Thanks again, Toshiba Support Team.
Very Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 yr of light use. It worked fine in my 2nd bedroom. Today the screen starts flickering! Only use in evenings. I have never had a tv fail me before.
No, I would not recommend this to a friendVery unhappy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv but the volume is just goes up all the way up to 100 and I have no control over. It happens very frequently. I don't know if I can return it now.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Toshiba Customer, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. Please complete a factory reset by following these steps Settings > Device and Software > Reset to Factory Defaults. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Poor Choice, Bad Picture Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace an older Toshiba that had a great picture. I am extremely disappointed in this one! The picture, even on the dynamic setting, is dull and almost blurry - no comparison to my old Toshiba which was an inexpensive model like this one. Trying different settings/picture modes hardly makes a change. At this point I am trying to decide if I should just take this back to the store. I DO like having the fire tv option (never had that before) this offers, but not sure its worth the bad quality display.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .I'm sorry to hear about your disappointment with the picture quality of your new Toshiba TV. While the Fire TV option provides added convenience, we understand that display quality is paramount. Your feedback is important, and we want to ensure your satisfaction with our products. Thank you for bringing this to our attention. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-43-class-c350-series-led-4k-uhd-smart-fire-tv/6532119.p?skuId=6532119
Awful experience
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. TV went out in 3 months. Spent 3 more months trying to get it replaced by Toshiba only to find out it was truly a HiSense. Do not buy this TV or deal with Toshiba
No, I would not recommend this to a friend- Cons mentioned:Remote control
Would not work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return item. Would not work. Remote would not connect to TV.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello MitchellJ, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are sorry to hear about your experience with your unit. We hope you choose Toshiba again in the future and if you do, we are here to help you. Thank you once again for choosing Toshiba.
Not a Good Experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manual and the stand to set the TV up was missing from the carton. The box had been opened and inspected at the store, obviously they're sloppy and careless in putting important documents and parts back into the carton. There was a stand in the box but it wasn't for the TV that I bought. SO I have no idea how the TV works since I can't even set it up...
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello AlanM, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. We encourage you to reach out to our dedicated support team directly at 1-888-407-0396 or email us at Support@Toshibatv-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Toshiba Support Team.
Poor quality TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on August 2nd last year, and it is not working properly. Pictures are not showing on the TV screen while it is still talking in the background. Don't waste your money.
No, I would not recommend this to a friend