Customer Ratings & Reviews
- Model:
- 43C350LU
- SKU:
- 6532119
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 43" Class C350 Series LED 4K UHD Smart Fire TV for its excellent picture and sound quality, ease of use, and affordability. Many appreciate the TV's lightweight design and straightforward setup process. While some users experienced minor issues with the remote control and internet connectivity, the positive feedback on picture quality and value for the price outweighs these concerns. The TV's color accuracy and size options also receive praise.
This summary was generated by AI based on customer reviews.
Toshiba
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound quality was not good. Setting it up was a long process. So I returned it. I’ve had Toshiba before and it was good. Just not this one
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi DerekP, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are not satisfied with the picture and sound quality, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
Toshiba TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a week now screen goes black and tv is unresponsive geek squad plan is useless called them to see what they can do they said I have to call the manufacturer first and use they’re warranty first before they can do anything don’t buy it not worth it geek squad protection isn’t worth either waste of money
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello GerardoL, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are so sorry to hear about your experience with your TV. Rest assured your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Latency + Be Aware of Best Buy's Return Policy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv to use as a computer monitor. The latency was so drastic, it was a no-go. Also, picture quality was not sharp enough. Boxed it back up and set out to return - that is when I logged into my account to print a receipt and that's when I learned about Best Buy's VERY UNFRIENDLY 15-day return policy. I'm 2 days outside of that return window. So now I'm stuck with a brand new tv that did not work for my purposes, and that I do not need - let alone out $246. Without question, going forward, I will choose other vendors for purchases. You've lost me Best Buy, hope these last $246 you got from me was worth it.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi EricH! We understand that it must have been frustrating to experience latency on your new television. Even though it is beyond the return window, you could still get assistance from Toshiba Customer Care team for the manufacturer's warranty. You may reach them out through this number: 800-457-7777
JC | Toshiba Support | https://www.bestbuy.com/toshiba-43-class-c350-series-led-4k-uhd-smart-fire-tv/6532119.p?skuld=6532119
Badly under staffed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shopping experience was a nightmare. Assistance was near impossible
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello MikeM, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration. While we, as the manufacturer, may not be directly involved, we deeply regret that this situation did not meet your expectations. We kindly suggest reaching out to BestBuy to initiate a resolution process. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive.
Screen black after 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two of these tvs. I bought my daughters a month after I bought mine. Hers stopped working today. 15 months after I bought it. The screen is black which I’ve read is a backlight problem. There’s no reason this tv should be broken already. Gonna cost more to fix it than just buying a new one. Which I shouldn’t have to do after only 15 months.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Tasha000, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
lasted only 4 months!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but...the sound went out after only 4 months & they wont take it back at all,not even for exchange. No power surge or anything it just went out while I was sleeping. I thought Toshiba was a better brand, guess not.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Rodan, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We are so sorry to hear that the sound is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Screen crapped out after 6 months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen crapped out after 6 months. Hopefully bestbuy will handle the warranty work.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello AlexP, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Your unit is covered by a one-year manufacturer's warranty. We encourage you to reach out to our dedicated support team directly at 1-888-407-0396 or email us at Support@Toshibatv-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Toshiba Support Team.
- Cons mentioned:Remote control
Garbanzo.. Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total junk... remote would not pair, even though it had connected to the TV
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Matt, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We are so sorry to hear that your TV is not working properly. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble with this tv. Audio went out after 2 weeks. And all I have gotten is the run around for repairs
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi DellaD, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with this feedback. We're so sorry to hear that the sound is not working. We take pride in making sure we produce high-quality, reliable electronics and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Rating Zero
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a Roku. Opened it and installed it October 16th. TV is terrible. The picture freezes. The screen fades to black. Unable to return due to expired time frame. No response from Toshiba after leaving messages. I would rate it a zero if it were possible.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi TinaR, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Bad purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it 6 months ago, and it's already malfunctioning.... I can't turn off the TV, the only way to turn it off it's disconnecting from the cable, and when I connect the power cable, even when I turned it off with the controller, after 5 minutes it turns on by itself
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello AlejandroB, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Your unit is covered by a one-year manufacturer's warranty. We encourage you to reach out to our dedicated support team directly at 1-888-407-0396 or email us at Support@Toshibatv-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Toshiba Support Team.
My rating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't pinpoint it, I like my old Toshiba which lasted 18 years, much better.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello MLarry, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear that this unit failed to wow you. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
DO NOT BUY !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this tv after getting this tv it was working perfectly fine and only having it for a MONTH I came home to it not working outta nowhere I tried everything to get it to work but it’s not turning on and Best Buy customer service ain’t doing nothing about but giving me stupid links that’s not helping so yeah I wasted my money that im not getting back. And also keep in mind that this is A BRAND NEW TV newer model too and it does this and I not the only one where this has happened to.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi TreyH, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We are so sorry to hear that your TV is not turning on. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Toshiba 43 inch tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was an echo in the volume which was a problem so I returned it.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi DebraW, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are having an issue with the sound, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
Multiple failed units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 of these to place in multiple bedrooms. 1 of the three did not work, screen was blank and not allowed to set it up. Returned that one and replacement performed the same way. The other 2 work fine for the needs, but am concerned the firmware and display will act up quickly given the 2 failed units.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi JamesK! I'm sorry to hear that you experienced difficulties with both of the Toshiba TVs that you purchased. It must have been frustrating to have one unit not work and then to receive a replacement that had the same issue. Please know that we will investigate this isolated issue and make improvements to the firmware and display in future designs to ensure a better experience for customers like you. Thank you for bringing this to our attention.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-43-class-c350-series-led-4k-uhd-smart-fire-tv/6532119.p?skuId=6532119
I HATE THIS TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV would be returned if I still had the option to. So far, TV freezes up and it has to be unplugged to get it working again. I will NEVER BUY A FIRE TV EVER AGAIN!!! I am disposing of this one and ordering a new TV
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Jakk, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are sorry to hear about your experience with your unit. Please complete a factory reset by following these steps Settings > Device and Software > Reset to Factory Default. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Can't watch it. Terrible. Terrible terrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it a zero star, but unable to,. This TV works okay, but if you touch the screen you lose half of the display, sometimes they come back but most the time you lose. Lose. I touched the center of the screen barely and the whole thing is now black. Can't watch it. Terrible terrible terrible
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello GuentherN, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We are so sorry to hear about your experience. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Audio issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV had an audio that would playing over the audio on my channels or anything else I tried to watch. Turned off the tv and the audio still continued to play. Had to sleep that night with the tv on mute even though it was TURNED OFF. Replaced it the next day with a LG.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi LuisO! We are truly sorry to hear about the frustrating experience you had with the audio issue on your Toshiba TV. It must have been very disruptive to have the audio playing over your channels and being unable to watch anything without interference. We can only imagine how challenging it must have been to have to sleep with the TV on mute, even when it was turned off. Your decision to replace it with an LG TV the next day was completely understandable. Rest assured, this is an isolated issue, and we will take your feedback into consideration to ensure that future designs of our devices are even better. Thank you for sharing your experience with us.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-43-class-c350-series-led-4k-uhd-smart-fire-tv/6532119.p?skuId=6532119
Buyer Beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV’s are not made like they used to. I’ve had mine for 15 months and just today it’s turned off 3 times. Warranty seems like it’s only 1 year. Buyer beware.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello CatherineV, Thank you for choosing the Toshiba 43C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Buy a different TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this. If you do, don’t buy the Geek Squad protection. It stopped booting past the initial loading screen (just a few days outside of the return window). Best Buy says they won’t touch it until the manufacturer goes through their process first. If you thought the Geek Squad protection plan protects you with this TV, it doesn’t.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi FamilyMan, thank you for purchasing the Toshiba 43C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.