Customer Ratings & Reviews
- Model:
- 65M550KU
- SKU:
- 6479693
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 65" Class M550 Series LED 4K UHD Smart Fire TV as a great purchase for its excellent picture quality, dynamic colors, and impressive sound. They appreciate its user-friendly interface and the convenience of hands-free Alexa. However, some users have experienced power issues and occasional black screens, while others have expressed concerns about the limited refresh rate of the HDMI ports.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has great Imagen and excellent sound very good
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works marvelous! Superb video and sound for the price.
I would recommend this to a friend - Pros mentioned:Picture quality
TV stopped coming on (Unplug / replug to reset)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were so happy with the quality of this TV. The picture quality was so life like and great sound. Then it happen... We woke up one morning to turn it on and nothing!!! Long story short, we plugged it out and reconnected the tv. It worked again. Called Toshiba while on hold, the say "TV not coming on, try unplugging your TV and replugging" What? TV was 3 weeks old. Finally got connected to someone and they told me to call Amazon for a firmware upgrade since it was a Fire TV. Really? The next day it happened again. TV would not come on. Same thing. Called Amazon and told them what Toshiba said about the firmware, they said they we can't help me. I did not buy the TV from Amazon. Return the TV to Best Buy and got a Samsung. I will never buy Toshiba again. Such a shame the TV looked so good.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Toshiba Customer, thank you for purchasing the Toshiba 65M550KU and for taking the time to provide us with feedback. We're sorry to hear that your unit would not power on, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time and i mean every time i try to log onto one of the streaming apps i get a “must be logged onto amazon store” in order for it to work. Even though i am already logged on. At time i even have to disconnect the tv from the plug to get it work again. Very annoying
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Mv1981, thank you for purchasing the Toshiba 65M550KU and for taking the time to provide us with feedback. We're sorry to hear that you are receiving an error message. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team
Great value for a great TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has been a remarkable television. In the 2.5 years I have had it, I have encounter no issues.
I would recommend this to a friendGood
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Just what I needed. It works as it should.
I would recommend this to a friendTv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv the staff was such big help Definitely highly recommend
I would recommend this to a friendVery good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome! Have to play with the settings a little to work good with Verizon
I would recommend this to a friend- Pros mentioned:Picture quality
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works the screen is awesome. But usually it doesn’t work. Not the greatest at streaming services and then will not even work to show your inputs, just a notification you have changed inputs a black screen.
No, I would not recommend this to a friend Favorite tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite tv’s, this one is in the office. Have my ps5, Xbox and dish set up. Another nice place to get away when there is someone in the man cave
I would recommend this to a friendBest TV at Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be more happier, great TV. The Staff at valley Stream and the manager where wonderful...That's what I call Customer Service.
I would recommend this to a friend- Cons mentioned:Hdmi
Why Toshiba…. Why
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this if you own a series X or PS5. The panel is 120hz but the hdmi ports only support 60hz. Huge waste of time and money.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Zach, thank you for purchasing the Toshiba 65C350KU and for taking the time to provide us with feedback. We're so sorry to hear that you are not satisfied with the frequency that the HDMI ports support. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Hubby loves it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been dependable thus far. Hubby loves it for playing his video games.
I would recommend this to a friendGood overall TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great tv for the price. Had to do some adjustments to the video plus that was easy. Only con is the side viewing
I would recommend this to a friendExcellent value for money!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. I occasionally have issues screen mirroring from my iPhone though.
I would recommend this to a friendNice for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE my Toshiba TV, that is all I buy now for me and my kids
I would recommend this to a friendmy purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was astounded by the strength of this tv. Excellent purchase
I would recommend this to a friendGood but buggy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv but quite often i have to fully restart it since there is sound and no image… it’s mainly after using the sources (ps5).
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi Hakim,
Thanks for taking the time and effort to leave a review our Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa. We apologize for the inconvenience of this screen issue of your television and we also appreciate for giving us few feedbacks about our product. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Toshiba Products
Lisa
http://tvna.compal-toshiba.com/us/en/
Great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Graets tv for the price. Also had great customer service.
I would recommend this to a friend- Cons mentioned:Power
Also have the power issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also having the power issue. TV sporatically requires to unplug and plug in to power on. Called Toshiba/HiSense and they told me I have to call Amazon to try a firware update (I'm already updated according to my tv) before they will send a technician
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hello jms515,
Thank you for taking the time to review our Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Toshiba Support
Louise
https://tvna.compal-toshiba.com/us/en/