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Customer Ratings & Reviews

Your price for this item is $349.99
The comparable value price is $579.99

Customer reviews

Rating 4.3 out of 5 stars with 68 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality of the 65" Class M550 Series QLED 4K UHD Smart Fire TV. Many customers report being impressed with the visual experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-68 of 68 reviews
  • Rated 4 out of 5 stars

    New Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my TV. But having trouble getting it hooked up to ALEX.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Anthony DeLillo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent tv and great service Very happy with our 4th purchase in 3 yrs from Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Television Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Television blacks out/fades to black screen in the middle of watching movies or shows. Closed caption is not accurate either appearing before dialogue or inaccurate information. Some apps will not launch at different times.

    No, I would not recommend this to a friend
    • Brand response from Toshiba Product Expert
      Posted .

      Hello Chyna, Thank you for choosing the Toshiba 65M550NU and for sharing your feedback. We are so sorry to hear about your experience. Please complete a factory reset by following these steps Settings > Device and Software > Factory Reset. If you require technical support, please give us a call at 1-888-407-0396 or email us at [email protected]. Thanks again, Toshiba Support Team. ToshibaProductExpert

  • Rated 1 out of 5 stars

    Delivery team sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was never delivered. Delivery team kept canceling the scheduled delivery without notice. Went to the store spoke to a mgr two days in a row. Item was canceled and refunded

    No, I would not recommend this to a friend
    • Brand response from Toshiba Product Expert
      Posted .

      Hi TamuB, thank you for purchasing the Toshiba 65M550NU and for sharing your valuable feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration. If you ever consider Toshiba again in the future, we’d love the opportunity to deliver the full experience you were hoping for. Thanks again, Toshiba Support Team. ToshibaProductExpert

  • Rated 1 out of 5 stars

    Budget friendly only

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget TV with too many little issues Shuts off and voice stays on / tv apps take too long to populate/TV antena input has trouble connecting will take a few minutes to catch / menu takes forever to upload

    No, I would not recommend this to a friend
    • Brand response from Toshiba Product Expert
      Posted .

      Hi Toshiba Customer, Thank you for choosing the Toshiba 65M550NU and for sharing your feedback with us. We are sorry to hear about your experience. Please be assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at [email protected]. Thanks again, Toshiba Support Team. ToshibaProductExpert

  • Rated 1 out of 5 stars

    Lemon TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant pair xfinity remote and no sound through the sound bar. Best Buy couldnt help, they referred me to Toshiba, called 2 days in a row with no help, still waiting for a supervisor to call me back.

    No, I would not recommend this to a friend
    • Brand response from Toshiba Product Expert
      Posted .

      Hi Toshiba Customer, Thank you for choosing the Hisense 65M550NU and for sharing your feedback with us. We are so sorry to hear about your experience. If you require technical support, please give us a call at 1-888-407-0396 or email us at [email protected]. Thanks again, Toshiba Support Team. ToshibaProductExpert

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe for the price this is the best tv right now. The picture quality is amazing, on sale now for $379 from $579. $200 off. The only thing about the tv is the hdmi is 2.0 but for the price i cant expect everything to be perfect. I would buy again if i have too.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up have had no problems picture quality is great , would purchase another one

    I would recommend this to a friend
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