Customer Ratings & Reviews
- Model:
- RADIUS 15 P55W-C5200
- SKU:
- 6561111
to a friend
Customers are saying
Customers are pleased with the Satellite Radius 15.6" Touch-Screen Laptop's touch screen and 2-in-1 platform, describing it as a "nice speed" with a "pretty fast response." They also appreciate its lightweight design, with comments like "light wt compared to others slim line." However, some customers have experienced issues with the laptop's Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Toshiba should be called To-Cheap-a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think the one i got was a lemon. The updates and bios did not get set up right and I had to return it from day 1 and it could not be restored! No wonder the model was "cancelled or deleted" from Best Buy's Inventory, likely the Geek Squad was tired of seeing them returned! Went back to HP brand, never have problems with my HP computers or the more expensive Dell's either!
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, BBGG, and sorry to hear that you had some sort of trouble with your Satellite P55W-C5200.
I wonder if you could share any details about the symptoms you experienced that led you to believe that the BIOS wasn't set up correctly. Also, please let us know to which updates you were referring -- possibly Windows updates?
In any case, sorry if your unit was defective. This model is actually still available from Best Buy with, as of 8/31/15 an average star-rating of 4.2 and 89% of reviewers saying that they would recommend it to a friend.
Thanks for the feedback and sorry for the trouble.
- Pros mentioned:Price
Nice COMputer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it on sale so it was a good deal. It was 1/3 the price
I would recommend this to a friend - Cons mentioned:Poor customer service
screen went blank after 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was loving this laptop until the screen decided to stop working after 5 weeks of gentle usage. Sent it back to Toshiba for repairs and they've had it for close to 3 weeks. Very disappointed in Toshiba and will likely never purchase another product from them again.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Joel, and sorry to hear about the display issue with your Satellite Radius.
The turnaround time for warranty repairs is typically 10 days or less but part availability can sometimes extend that timeframe. Sorry to hear that this seems to be the case in this instance.
Thanks again for the feedback and sorry for the trouble.
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this laptop for school. It is good
I would recommend this to a friendHad to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it would meet our needs but had to return. Very glitchy
No, I would not recommend this to a friendit is okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lap top did automatic update and has not worked since update
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, lotsasleep, and sorry to hear that you had ran into a problem with your laptop after a Windows Update.
I wonder what you meant by "has not worked" and whether or not you're able to even turn it on. For the sake of being able to offer a troubleshooting suggestion, I'll assume for now that you can turn it on and recommend performing a Windows Reset to restore the Windows installation to original condition, which will eliminate any problem that may have been introduced by software installations or Windows configuration changes. The Toshiba Forums community knowledge base article at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690 has more details and step-by-step instructions for that process.
If you can't turn it on or if the above suggestion doesn't lead to a solution, please contact Toshiba support at 800-457-7777 for further troubleshooting.
Thanks for the feedback and sorry for the trouble.
- Pros mentioned:Touch screen
So far, very good...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this is an excellent laptop/tablet...I switched from an ASUS laptop top running an older Intel processor (2.4GHz)...the Toshiba is markedly faster (of course). The screen is very nice and the touchscreen (which I didn't necessarily want to begin with, but now love) is very easy to use. The sound is great as are the graphics for gaming (Sims and Civ, nerdy I know). Setup was easy, the computer starts up quickly and resumes from sleep mode quickly as well. One word of advice, when connecting to your home Wifi you should check ahead of time what type of router you're using. I have an older router (from AT&T) that uses 802.11 b exclusively. The network adapter on this one is 802.11 AC, which is great and it is backward compatible with 802.11 a/b/g/n....however, if you're using a router that is exclusively a or b then you may need to go into your hardware settings/Device manager -> network adapter -> properties -> Advanced and change the band preference from default to the band with which your router runs on...for mine it was 802.11 b...before doing this I could not connect to the Wifi. This isn't a knock on the computer, just an inconvenience if you're using an older router.
I would recommend this to a friend I thought it would be great for college.. :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 month with laptop and something is wrong already
No, I would not recommend this to a friendMy baby.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine. Love Toshiba, & love Best Buy for having it for such a great price.
I would recommend this to a friendBroken after 35 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cooling system keeps malfunctioning. Don't buy this model.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, dn1231, and sorry to hear that you had some sort of an issue with the cooling system of your Satellite P55W-C5200.
I strongly recommend contacting Toshiba support at 800-457-7777 to have those symptoms analyzed and troubleshot.
Thanks again for the feedback and sorry for the trouble.
Absolute Gem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much more impressed than I expected to be. I swore off Toshiba years ago after a previous laptop, but after I got into a computer-based field I realized how poorly I treated it and decided to give Toshiba another shot. First thing that stuck out was the design. It is very elegant and the photos online do not do it justice. That along with the backlit keyboard and the 2-in-1 design, this model is a big eye catcher in the office and out and about. On top of that it has the perfect size for working, most other 2-in-1's are too small for me to be productive and enjoy my movies and games. Speaking of games, even though the graphics card is integrated, it does work fairly well on Steam games. Skyrim, for example, was on high quality just fine, and ultra quality is where the drop in FPS became more noticeable, which is better than I expected. Sitting side by side with my old 720p laptop, I never noticed how much difference there was in the resolution till this. In the Tablet fold, I feel it is too big and bulky, but I am enjoying the Presentation and Audience folds where you use just the touchscreen without having to hold it at the same time. Battery is great too, 7-8 hours in eco mode and about 4-5 hours in high performance mode (of course that can vary depending on the programs that are being used). It comes with some bloatware but definitely not as much as my last HP laptop did. The fans on this model are also very quiet, most times I don't hear anything at all, even with my ear up against it. The hinges on this model are metal, so I don't expect any problems arising with constant use. If you are looking for a laptop that performs very well and has beauty and versatility, this is definitely a steal for the price.
I would recommend this to a friend- Pros mentioned:Fast, Lightweight
Great Laptop for my daughter for college
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything we needed for my daughter for college. Fast, durable, lightweight. Easy to use.
I would recommend this to a friend - Pros mentioned:Fast
Great Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it for my son to do homework and family stuff while on vacation and a general laptop for the entire family. It is great and fast!!!
I would recommend this to a friend - Pros mentioned:Touch screen
Computer is satisfactory
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is satisfactory for office work. I like the touch screen
I would recommend this to a friend Known issue with Network Card
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to take this laptop home because I've had good luck with Toshiba Satellite brand in the past. Big mistake as it took forever to boot up and the wifi connection was extremely slow even when setting it next to the router. The wifi was working fine on my other laptop so I knew it wasn't ISP or router. I called Toshiba Customer Service and they wanted $99 before they would help me. As I wasn't about to pay $99, I researched and found there is a known issue with the network card with this particular model. Buyer beware!! I returned it and exchanged it for another brand without any hassles but its not as good as my former Toshiba laptop.
No, I would not recommend this to a friend- Cons mentioned:Poor customer service
Garbage Support!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi worked only sometimes. Keyboard would randomly work. Sent to Toshiba for repair and they sent back without fixing either. Now they want me to send it in again. 10 day turn around. I will never buy a Toshiba ever agin!!!
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Matt, and sorry to hear that you seem to be experiencing the same problems with your Satellite P55W-C5200 that you had before the repair.
Since both of the symptoms you mention were intermittent (happened sometimes but worked fine other times), it may be that the repair depot was not able to reproduce the symptoms.
I'd like to bring this issue to the attention of depot repair management for follow up with the technician who looked at your system, if you would like to share the Toshiba Case Number. Also, if you can provide any specific details about the symptoms, especially if there's any way you know of to induce a problem, that could be very helpful.
Thanks again for the feedback and sorry for the trouble.
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't even think about buying this or any other Toshiba. There is a epidemic of broken hinges. Toshiba says this is not under warranty because it is broken, even though the warranty say it is unless it is misuse. They claim that opening and closing it is misuse. It is a design flaw that they refuse to fix. The wiring runs through the right hinge and it often breaks, sometimes within two weeks. Mine lasted six months. Look on the internt, they have already had one class action suit that they had to settle, but they haven't fixed the problem.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, lwsx, and sorry to hear that the hinges on your Satellite Radius seems to have developed a problem.
Toshiba's Standard Limited Warranty covers all defects in parts & workmanship, including hinges. If you were told by a Toshiba representative that opening and closing your laptop is misuse that would be, of course, incorrect and patently absurd.
I suggest calling support back at 800-457-7777 and asking to be escalated to Customer Service to have your case reviewed further.
Thanks again for the feedback and sorry for the trouble
Poor Tech Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called Toshiba for Tech Support sine my computer was only 8 months old and still under warranty.. After a couple of hours on line they had be reload the software from their site. The reload made the computer operate worse than before. After another couple f hours on the phone they informed me that for $100 they could fix my computer. They made it worse then wanted me to pay to get it fixed. I would not recommend nor buy another Toshiba product
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, wapjr.
I wonder if you could share a few more details, such as what was the original problem that prompted you to call support. Also, please let us know more specific info about which software they asked you to download and install.
Because you posted this exact same review for many different Toshiba laptop models, please also let us know the actual model of laptop that you have.
Finally, if you can share the Toshiba support case number I'd like to forward that with your feedback to customer support management for their review.
Thanks again for the feedback and sorry for the trouble.
Thank you for the review, wapjr.
I wonder if you could share a few more details, such as what was the original problem that prompted you to call support. Also, please let us know more specific info about which software they asked you to download and install.
Because you posted this exact same review for many different Toshiba laptop models, please also let us know the actual model of laptop that you have.
Finally, if you can share the Toshiba support case number I'd like to forward that with your feedback to customer support management for their review.
Thanks again for the feedback and sorry for the trouble.
Thank you for the review, wapjr.
I wonder if you could share a few more details, such as what was the original problem that prompted you to call support. Also, please let us know more specific info about which software they asked you to download and install.
Because you posted this exact same review for many different Toshiba laptop models, please also let us know the actual model of laptop that you have.
Finally, if you can share the Toshiba support case number I'd like to forward that with your feedback to customer support management for their review.
Thanks again for the feedback and sorry for the trouble.
Thank you for the review, wapjr.
I wonder if you could share a few more details, such as what was the original problem that prompted you to call support. Also, please let us know more specific info about which software they asked you to download and install.
Because you posted this exact same review for many different Toshiba laptop models, please also let us know the actual model of laptop that you have.
Finally, if you can share the Toshiba support case number I'd like to forward that with your feedback to customer support management for their review.
Thanks again for the feedback and sorry for the trouble.
Thank you for the review, wapjr.
I wonder if you could share a few more details, such as what was the original problem that prompted you to call support. Also, please let us know more specific info about which software they asked you to download and install.
Because you posted this exact same review for many different Toshiba laptop models, please also let us know the actual model of laptop that you have.
Finally, if you can share the Toshiba support case number I'd like to forward that with your feedback to customer support management for their review.
Thanks again for the feedback and sorry for the trouble.
Thank you for the review, wapjr.
I wonder if you could share a few more details, such as what was the original problem that prompted you to call support. Also, please let us know more specific info about which software they asked you to download and install.
Because you posted this exact same review for many different Toshiba laptop models, please also let us know the actual model of laptop that you have.
Finally, if you can share the Toshiba support case number I'd like to forward that with your feedback to customer support management for their review.
Thanks again for the feedback and sorry for the trouble.Thank you for the review, wapjr.
I wonder if you could share a few more details, such as what was the original problem that prompted you to call support. Also, please let us know more specific info about which software they asked you to download and install.
Because you posted this exact same review for many different Toshiba laptop models, please also let us know the actual model of laptop that you have.
Finally, if you can share the Toshiba support case number I'd like to forward that with your feedback to customer support management for their review.
Thanks again for the feedback and sorry for the trouble.
