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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 58 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers enjoy the Samsung Galaxy A11 Prepaid for its ease of use, affordable price, and large screen size. Many appreciate its user-friendly interface, making it suitable even for young children. Positive feedback also highlights the phone's excellent value for the cost. However, some users experienced performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 58 reviews
  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    Trash

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was useless for what i needed to do. No support either

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Burnt to a crisp

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter never got a chance to use the phone it over heated and burned to a crisp. Lost a phone and $35. Monthly minute card. Didnt get insuranceso i am out of luck. .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Lots of functionality at a reasonable price.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, stable phone with fingerprint unlock on the back, which is useful. But make sure you buy the right phone cover - or the fingerprint sensor gets covered. Overall, does everything you need for a very reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Stupid 50 character minimum for the stupid review! Works well, not a lot of memory, but for the price, great phone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Very high quality at a very reasonable price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, easy to handle. Perfect screen size with very sharp display of text and pictures. Adequate memory -- scores of apps installed and operating. Good plug-in charge but does not seem to have wireless charging capability. Overall excellent phone.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Phone User Needs To Use More Care

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son. He has terrible luck with cell phones, this one had to be replaced in a month or thereabout. Certainly not the phones fault, I have one of the same model. This one only lasted a month. A Disney fanatic, he left it in his pocket and well it was completely destroyed from the slip out of his pocket at a great height. I will vouch for my phone, same model, suits my needs fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Little disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems its slow opening apps. Ive only had it a couple weeks. Not happy with speaker being located on bottom of phone. My fingers always block the sound. But for the price its ok

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Samsung work phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Samsung phones I ever had. It was perfect for jod pictures job email. As a AC technician this a plus when it's time to search for parts

    I would recommend this to a friend
  • Pros mentioned:
    Price, Screen size

    Rated 5 out of 5 stars

    A Good Purchasws

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Good coverage. Fits nicely in your hand. I haven't had a new pho ne in years and this one fit what I needed. I had to get used to it but that was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly nice phone for the money! It does everything an expensive phone does, I've never had a problem with service or internet speed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Awesome first time phone for people

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter phone for my kiddo. Just make sure you purchase a plan and call to conect service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    A great photo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung phone, it was easy to activate, I love the large screen size.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really nice especially for the price. It is similar to more expensive phones but the cost is low enough to pay upfront instead of monthly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Buy again. Good quality and reliable. Thank you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    under the impression it had features that it didnt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this phone a lot, maybe because I have a thing for Samsung in general. However I bought the phone under the impression that it had nfc which it does not, so I was disappointed to find that out after purchasing it. I have has several issues with my cafrier service since purchasing this phone but it has to do with the carrier not samsung.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    6 star

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i enjoy my phone im still using it best buy is the best

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    new total wireless phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big enough 2 find n see info..however would prefer a brighter color so easier 2 find

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Works fine! I've had no problems with it. I need to get a cover.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My Crown 7 died so upgraded to an A11.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked my Samsung Galaxy Crown 7 better. I don't like that this is all touch screen. I like an actual home button to be able to push. I am trying to get use to this new one. This A11 changes words I've typed to something not remotely related. It's worse than auto correct.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uploads website fast & also download apps from playstore fast i love this phone & the features it describes is correct 32 gb holds alot of storage love the color of photos on this phone

    I would recommend this to a friend
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