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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 58 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers enjoy the Samsung Galaxy A11 Prepaid for its ease of use, affordable price, and large screen size. Many appreciate its user-friendly interface, making it suitable even for young children. Positive feedback also highlights the phone's excellent value for the cost. However, some users experienced performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-58 of 58 reviews
  • Rated 2 out of 5 stars

    Total wireless phone and service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used total wireless in the past with few hiccups easily resolved by calling customer service. This time was a fiasco! Not to mention having to wait 24 hours with no service to find out that they had the “wrong” digit in the IMEI inputted. I am not sure why that would take 24 hours to activate service, when a simple number change in the nearly two hours spent on the phone should have been ample time to get it up and running. Thankfully, I have the previous positive experiences to outweigh this terrible experience, otherwise they would have lost my business all together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone always great to have a second phone as a back up whenever you need it when first phone goes down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not needed, but necessary.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing to complain about. nothing wrong with old phone with the exception of losing my service due to changing credit card number for auto refill

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    At least they have a case for it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont like the new charger its a great phone to have when your old one breaks and your in a middle of a pay period and rely on my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price, this is the best place. Always, nice and friendly people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice choice my granddaughter loves it. She wakes up and goes to sleep with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alright phone for the decent price really cant complain lil slow

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life, great everything I recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SamsungA11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it's really a good quality for the price!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for secondary device (internet, etc) but the phone is very slow.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, IndiaK. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 2 out of 5 stars

    MAKE SURE IT IS UNLOCKED

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not know this phone was locked. I am not using it at this time. I don't trust the carrier.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not get this phone if you want different servic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total wireless has bad customer service. Bought this phone for price to put a SIM card in from qlink for grandson since he is on social security and the phone isn’t unlock and for us to unlock there is a fee and you have to get their service to activate

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wronh information

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your srore clerk told me i could use this on my cricket network but he was wrong. So i wasted 100. Purchase price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlimited plan does not work with this phone and service. Can't get wifi after 3 days. Don't buy this hoping for a working cell phone, it's garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not mine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not my purchase! Someone bought this under my acct!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for a budget

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came fast, works perfectly, easy to set up, good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phobe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice there is so many different things u can do

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Change my phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is duplicated becouse too much hang right now..

    No, I would not recommend this to a friend
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