Customer Ratings & Reviews
- Model:
- Archer AX20
- SKU:
- 6442841
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Archer AX20 AX1800 Dual-Band Wi-Fi 6 Router's ease of use, range, performance, setup, signal strength, price, and coverage. Many appreciate its ease of setup and strong signal, resulting in reliable performance and good value for the price. However, some customers experienced connectivity issues under heavy use. A few also noted the router's relatively large size and limitations with VPN client functionality.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great way to go wireless or to expand your home network.
I would recommend this to a friendFine when works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. Cuts out some times. And i don't know how to reset it. The company tech line always says there isn't a problem. So what can i do?...
I would recommend this to a friendXLink
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well, I like the app, and the features
I would recommend this to a friendHorrible wireless bandwidth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Asus died and I bought this just to get back online quickly. It is not made for power users but what do you expect for $70. Right? At least it's made in the USA. It'll do until my Quad Band wifi 7 router arrives.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .While you are waiting for the new Wi-Fi 7 router our support team may be able to help resolve some of your concerns. Please reach out to us at 866-225-8139.
Best Regards
TP-Link Systems Support
Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in-store service and home installation, and everything working as it should now.
I would recommend this to a friendReddskull review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good seems better than previous covers whole house no problems or issues
I would recommend this to a friendREALLY SUCKS WILL NOT RECOMMEND.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks. Can't get it to work. Can't return it because past due the return date. Didn't rty to install it right away because of other needs to be addressed and now it is not working and past return time. WILL NOT WORK.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Carter,
We would love to help but we need more information. Please contact support at 866-225-8139 to troubleshoot and address your concern.
Best Regards
TP-Link Systems Support.
Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well, set it up as a backup wifi for my router.
I would recommend this to a friendYou get what you get for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for gaming but pretty cool to prioritize what device gets more pull
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, its good and really strengthened the wifi signal
I would recommend this to a friendLooks better than it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device looks good at first and the companion app was very nice to use. The problems start after. I had lots of problems with internet when connecting throught his device and often times just a completely dead signal, even over Ethernet. At other times when it was working, speeds would be near 5 mbps while the ISP modem would get me about 200 mbps. Overall, the device is easy to set up and the app is intuitive and nice, but it is not very reliable
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Thank you for your review. To ensure optimal performance of your wireless router, please check and, if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
good item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as designed and functions very well looks good on the table
I would recommend this to a friendRouter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router had good reviews so if you want a good router this is it
I would recommend this to a friendGood for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router works fine, but I expected much further reach.
No, I would not recommend this to a friendBren
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DIRECTV tech had to come and do something first before we could use it.
I would recommend this to a friendMy New Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel this router has helped some but not as much as I had hoped.
I would recommend this to a friendGood service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package arrived on schedule as stated on order. very happy.
I would recommend this to a friendVery insecure router, used for penetration testing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap router, lots of intentionally placed backdoors. Would not recommend for your safety.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Gene,
I have checked our Security Advisory page https://www.tp-link.com/us/press/security-advisory/ and have found no reported CVEs related to the Archer AX20. We take device security extremely seriously, so if you have any specific examples of vulnerabilities, please email us at [email protected] with the details, and we would be happy to investigate. Additionally, please take a minute to review our security commitment here: https://www.tp-link.com/us/landing/security-commitment/
Best Regards
TP-Link Systems Support.
Not for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not perform to expectations. Control is cloud based. Returned for that and the TP security risk.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .This is a traditional router. Control is not cloud based. You can control it through the Tether app and it can create a cloud-based remote access through that app, but that is only an optional setup for remote control. It is not a requirement on traditional routers. TP-Link routers offer no more security risk then any other manufacturer. If you would like to know more about what TP-Link does and how we protect our customer pleas review this link: https://www.tp-link.com/us/landing/security-commitment/
Best Regards
TP-Link Systems Support
Unreliable 2.4GHz wifi and reboots during load
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router to replace an TP-Link Archer C9 that worked flawlessly for years until one day it just stopped for no apparent reason. I was expecting this newer model to be an upgrade, but it's been a disappointment. The router has all the features I need and more, but it reboots randomly at the worst times (during conference calls) and the 2.4GHz Wifi just stops working randomly until it is disabled and re-enabled, or the whole router rebooted. All my smart home appliances and wifi printer connect to the 2.4GHz wifi, so it is VERY annoying when this happens. I have installed 2 firmware updates already. The most recent one promised to help with the reboots (it is a known issue), but then the 2.4GHz wifi issues started. I am considering returning it, but I can't be without a router for long because I work from home.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure the best possible signal, it's important to make sure placement is as optimal as possible. In modern network environments it is common for neighboring 2.4GHz wireless networks to overlap, causing WiFi congestion and interference. By changing the 2.4GHz wireless channel you can improve wireless signal strength, bandwidth, and range. Please take a moment to look over our FAQ on changing the wireless channel: https://www.tp-link.com/us/faq-2292.html
To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in our FAQ: https://www.tp-link.com/us/faq-2139.html
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
