Customer Ratings & Reviews
- Model:
- Archer AX20
- SKU:
- 6442841
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Archer AX20 AX1800 Dual-Band Wi-Fi 6 Router's ease of use, range, performance, setup, signal strength, price, and coverage. Many appreciate its ease of setup and strong signal, resulting in reliable performance and good value for the price. However, some customers experienced connectivity issues under heavy use. A few also noted the router's relatively large size and limitations with VPN client functionality.
This summary was generated by AI based on customer reviews.
didnt need it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me this and Xfinity told me I didnt need this so I boxed it up and took it back
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The TP-Link Archer AX20 is a Wi-Fi 6 router designed to connect with your existing Internet source (e.g., your modem) via Ethernet cable, in order to provide your home with Dual-Band, AX1800 Wi-Fi 6 connectivity. If your Internet Service company already provided you with a Wi-Fi router, or Wi-Fi gateway, then you may not need an additional router - unless you require extra Wi-Fi coverage or particular features.
If you are ever unsure of whether a product is right for your specific networking needs, our TP-Link Support Team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
consistent
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good consistent signal and connection as needed for important meetings.
I would recommend this to a friendwi fi router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned router, was not able to connect to the television.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The Archer AX20 is designed to provide reliable AX1800 Wi-Fi 6 connectivity for your home and devices. If your TV was the only device unable to connect, we would suggest reaching out to the TV manufacturer for assistance troubleshooting the TV's network connectivity features.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
It's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reception is just ok. Does not pick up signal very well and sometimes it takes a long time for apps to load.
No, I would not recommend this to a friendGreat Budget Wi-Fi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this as a test Wi-Fi network to move data. Solid router. Great value.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We appreciate your feedback and are delighted to hear that the router's Wi-Fi networking capabilities are providing you with a solid experience for your networking needs.
Our support team is always happy to help address any questions you may have. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Just OK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one is OK. Nothing to write home about but not a terrible product.
I would recommend this to a friendIt works OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK, it could use a little bit more power to go through walls and the floor
No, I would not recommend this to a friendDead within a day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful experience. I bought one unit from Best Buy and one of the same model from Amazon. Both died within a day of setup and because they were bought in advance of service needed, I could no longer return to store and needed to deal with TP-Link's slow replacement process. I've been without internet now for close to two weeks. Worried that the replacement unit being sent could have the same thing happen to it. Save your money and time.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear your router encountered this unusual circumstance with two units. We're glad to hear you were able to get in touch with our support team and they are assisting you with warranty services.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Arrived DOA with a non-functioning WAN port.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I got had a dead WAN port. I've never had a router with a dead WAN port. I returned it and ended up buying a different model, so I honestly can't say anything beyond that dead WAN port.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear you encountered this unusual circumstance and returned the router. The Archer AX20 comes with a 2-year manufacturer's warranty through TP-Link, and we would've appreciated the opportunity to help address any questions or concerns you may have had with the product.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Worked most of the time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked most of the time. Intermittently, I could not get internet to my PC or my laptop using either WiFi or ethernet. After trying contact with TP-Link help desk and various resets to PC and laptops over 3+ months, I eventually gave up and bought another router...this time from Netgear...so far so good. Waiting so long pushed me out of the return window so lesson learned for me.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Wireless signal and connection can be optimized in multiple ways to ensure you get the most out of your router. To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website. To locate this FAQ, visit our website and enter 2139 in the top-right search field, then click the corresponding FAQ in the search results.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
It’s ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got mine and I have to stand next to it to get a signal to use my I pad if I don’t it keeps kicking me out maybe it good for some people but not for me
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure the best possible signal, it is important to make sure placement is as optimal as possible. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the areas you need.
To ensure optimal performance of your wireless router, please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
You get what you pay for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My router was deemed a "unique case" by TP-Link, but I just returned it to avoid the headache. Inconsistent speeds wirelessly. Customer service also told me they only guaruntee 40-60% of your wired speed through wireless on this. Not good.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Jordan,
Thank you for your review. To ensure the best possible signal, optimal placement is important. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the needed areas.
To ensure optimal performance of your wireless router, please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range is not great, but it is adequate for short distances.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure the best possible signal, it is important to make sure placement is as optimal as possible. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the areas you need.
To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website. To locate this FAQ, visit our website and enter 2139 in the top-right search field, then click the corresponding FAQ in the search results.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the port that connects it to the modem broke after a year and best buy can't replace it and if I wanted a replacement I would've payed $20 for shippping just to get a refurbished one that probably wouldn't have worked much longer than the new one.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Your Archer AX20 comes with a 2-year warranty, and we would greatly appreciate the opportunity to help address your concerns. At your convenience, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to constantly reboot it so the wifi can stay stable. Its annoying and not woth the money.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi There,
For an issue like this we would like to have you contact our support team at [email protected] so we can help troubleshoot and provide a suitable resolution to address your concern. Please consider contacting us as soon as your are able.
- Cons mentioned:Compatibility
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't communicate with all smart tv's as required.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. If your smart TVs utilize Wi-Fi network connectivity, please ensure you have re-configured the Network Settings on each TV to connect to the new router's network. The steps may vary depending on your TV manufacturer.
Our support team is always happy to answer any questions you might have about our products. Please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Pros mentioned:Range, Setup, Speed
AMAZING!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Internet is insanely fast and best buy was amazing with quick shipping times and the package was packaged well has very good range and signal strength and was the easiest router I have ever set up
I would recommend this to a friend - Pros mentioned:Overall performance, Range
TP-Link - Archer AX20 AX1800 Dual-Band Wi-Fi 6 Rou
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great--great price--very happy. Had some difficulty using the auto set-up, but, as I recall, once I downloaded the install app to my phone, the set-up went fine. Range is great--have it on the 1st floor in one corner of the house, and have full signal strength in 2nd floor opposite corner of the house. No complaints now, especially for the great price [$49 on sale].
I would recommend this to a friend Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product very expensive and not worth it
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Wireless signal and connection can be optimized in multiple ways to ensure you get the most out of your router. To ensure optimal performance of your wireless router, please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare to set up. Put it back in box and returned it. You get what you pay for
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Archer AX20 Dual-Band Wi-Fi 6 Router is designed for quick and intuitive setup, offering several options for your convenience, including the TP-Link Tether app, or a web browser.
If you encountered difficulty with the Internet connection step of the setup, it could be that your modem's MAC (Media Access Control) binding needs to be released and renewed, so it can provide an IP address (and Internet) to the Router. This can typically be done using the following steps:
1. Unplug the power from both your router and cable modem
2. Unplug the coax cable from the modem
3. Re-connect power ONLY to your cable modem
4. Wait until the cable modem is fully booted, then re-connect coax
5. Re-connect power to the router and connect it to the modem via Ethernet
This process should release and renew the MAC binding, so your modem can provide connectivity to the router. If you'd like assistance with any of these steps, please reach out to our toll-free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
