Customer Ratings & Reviews
- Model:
- Archer AX20
- SKU:
- 6442841
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Archer AX20 AX1800 Dual-Band Wi-Fi 6 Router for its overall performance, ease of use, and fast speeds. Many find the setup process to be simple, and are impressed with its range and signal strength. While the vast majority of customers are happy with the product, a few customers wished it was more compact and reported compatibility issues with certain smart TVs.
This summary was generated by AI based on customer reviews.
Looks better than it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device looks good at first and the companion app was very nice to use. The problems start after. I had lots of problems with internet when connecting throught his device and often times just a completely dead signal, even over Ethernet. At other times when it was working, speeds would be near 5 mbps while the ISP modem would get me about 200 mbps. Overall, the device is easy to set up and the app is intuitive and nice, but it is not very reliable
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Thank you for your review. To ensure optimal performance of your wireless router, please check and, if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
This router is crap.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it zero if i could. More difficult to set up than it should be. Took 5 tryes to get it to connect. Not nearly as fast as my 8 year old Asus also has less range in my house than the Asus. Would return if I could. Have old and new routers nearly side by side and tp link 5g run half the speed as the Asus on my tablet. Dont buy.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Moco,
For these concerns, we would very much like to discuss further with you. Please reach out to our support team at [email protected] or call us at 866-225-8139.
Best Regards
TP-Link System Support
Good service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package arrived on schedule as stated on order. very happy.
I would recommend this to a friendREALLY SUCKS WILL NOT RECOMMEND.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks. Can't get it to work. Can't return it because past due the return date. Didn't rty to install it right away because of other needs to be addressed and now it is not working and past return time. WILL NOT WORK.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Carter,
We would love to help but we need more information. Please contact support at 866-225-8139 to troubleshoot and address your concern.
Best Regards
TP-Link Systems Support.
Unreliable 2.4GHz wifi and reboots during load
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router to replace an TP-Link Archer C9 that worked flawlessly for years until one day it just stopped for no apparent reason. I was expecting this newer model to be an upgrade, but it's been a disappointment. The router has all the features I need and more, but it reboots randomly at the worst times (during conference calls) and the 2.4GHz Wifi just stops working randomly until it is disabled and re-enabled, or the whole router rebooted. All my smart home appliances and wifi printer connect to the 2.4GHz wifi, so it is VERY annoying when this happens. I have installed 2 firmware updates already. The most recent one promised to help with the reboots (it is a known issue), but then the 2.4GHz wifi issues started. I am considering returning it, but I can't be without a router for long because I work from home.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure the best possible signal, it's important to make sure placement is as optimal as possible. In modern network environments it is common for neighboring 2.4GHz wireless networks to overlap, causing WiFi congestion and interference. By changing the 2.4GHz wireless channel you can improve wireless signal strength, bandwidth, and range. Please take a moment to look over our FAQ on changing the wireless channel: https://www.tp-link.com/us/faq-2292.html
To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in our FAQ: https://www.tp-link.com/us/faq-2139.html
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
didnt need it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me this and Xfinity told me I didnt need this so I boxed it up and took it back
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The TP-Link Archer AX20 is a Wi-Fi 6 router designed to connect with your existing Internet source (e.g., your modem) via Ethernet cable, in order to provide your home with Dual-Band, AX1800 Wi-Fi 6 connectivity. If your Internet Service company already provided you with a Wi-Fi router, or Wi-Fi gateway, then you may not need an additional router - unless you require extra Wi-Fi coverage or particular features.
If you are ever unsure of whether a product is right for your specific networking needs, our TP-Link Support Team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
consistent
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good consistent signal and connection as needed for important meetings.
I would recommend this to a friendNot for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not perform to expectations. Control is cloud based. Returned for that and the TP security risk.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .This is a traditional router. Control is not cloud based. You can control it through the Tether app and it can create a cloud-based remote access through that app, but that is only an optional setup for remote control. It is not a requirement on traditional routers. TP-Link routers offer no more security risk then any other manufacturer. If you would like to know more about what TP-Link does and how we protect our customer pleas review this link: https://www.tp-link.com/us/landing/security-commitment/
Best Regards
TP-Link Systems Support
It's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reception is just ok. Does not pick up signal very well and sometimes it takes a long time for apps to load.
No, I would not recommend this to a friendwi fi router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned router, was not able to connect to the television.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The Archer AX20 is designed to provide reliable AX1800 Wi-Fi 6 connectivity for your home and devices. If your TV was the only device unable to connect, we would suggest reaching out to the TV manufacturer for assistance troubleshooting the TV's network connectivity features.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Great Budget Wi-Fi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this as a test Wi-Fi network to move data. Solid router. Great value.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We appreciate your feedback and are delighted to hear that the router's Wi-Fi networking capabilities are providing you with a solid experience for your networking needs.
Our support team is always happy to help address any questions you may have. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
It works OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK, it could use a little bit more power to go through walls and the floor
No, I would not recommend this to a friendVery insecure router, used for penetration testing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap router, lots of intentionally placed backdoors. Would not recommend for your safety.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Gene,
I have checked our Security Advisory page https://www.tp-link.com/us/press/security-advisory/ and have found no reported CVEs related to the Archer AX20. We take device security extremely seriously, so if you have any specific examples of vulnerabilities, please email us at [email protected] with the details, and we would be happy to investigate. Additionally, please take a minute to review our security commitment here: https://www.tp-link.com/us/landing/security-commitment/
Best Regards
TP-Link Systems Support.
Worked most of the time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked most of the time. Intermittently, I could not get internet to my PC or my laptop using either WiFi or ethernet. After trying contact with TP-Link help desk and various resets to PC and laptops over 3+ months, I eventually gave up and bought another router...this time from Netgear...so far so good. Waiting so long pushed me out of the return window so lesson learned for me.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Wireless signal and connection can be optimized in multiple ways to ensure you get the most out of your router. To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website. To locate this FAQ, visit our website and enter 2139 in the top-right search field, then click the corresponding FAQ in the search results.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Dead within a day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful experience. I bought one unit from Best Buy and one of the same model from Amazon. Both died within a day of setup and because they were bought in advance of service needed, I could no longer return to store and needed to deal with TP-Link's slow replacement process. I've been without internet now for close to two weeks. Worried that the replacement unit being sent could have the same thing happen to it. Save your money and time.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear your router encountered this unusual circumstance with two units. We're glad to hear you were able to get in touch with our support team and they are assisting you with warranty services.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Arrived DOA with a non-functioning WAN port.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I got had a dead WAN port. I've never had a router with a dead WAN port. I returned it and ended up buying a different model, so I honestly can't say anything beyond that dead WAN port.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear you encountered this unusual circumstance and returned the router. The Archer AX20 comes with a 2-year manufacturer's warranty through TP-Link, and we would've appreciated the opportunity to help address any questions or concerns you may have had with the product.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
It’s ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got mine and I have to stand next to it to get a signal to use my I pad if I don’t it keeps kicking me out maybe it good for some people but not for me
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure the best possible signal, it is important to make sure placement is as optimal as possible. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the areas you need.
To ensure optimal performance of your wireless router, please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range is not great, but it is adequate for short distances.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure the best possible signal, it is important to make sure placement is as optimal as possible. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the areas you need.
To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website. To locate this FAQ, visit our website and enter 2139 in the top-right search field, then click the corresponding FAQ in the search results.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
You get what you pay for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My router was deemed a "unique case" by TP-Link, but I just returned it to avoid the headache. Inconsistent speeds wirelessly. Customer service also told me they only guaruntee 40-60% of your wired speed through wireless on this. Not good.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Jordan,
Thank you for your review. To ensure the best possible signal, optimal placement is important. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the needed areas.
To ensure optimal performance of your wireless router, please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the port that connects it to the modem broke after a year and best buy can't replace it and if I wanted a replacement I would've payed $20 for shippping just to get a refurbished one that probably wouldn't have worked much longer than the new one.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Your Archer AX20 comes with a 2-year warranty, and we would greatly appreciate the opportunity to help address your concerns. At your convenience, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
