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    • Brand Response


      February 8, 2017


      Thank you for your review and feedback.

      If you're experiencing difficulty connecting your wireless devices to the router, we first recommend ensuring the Wi-Fi is enabled and broadcasting. Please make sure the 2.4G and 5G Wi-Fi LEDs are on and flashing. If they are not, please press the "Wi-Fi" button behind the router for 1-2 seconds, then release it; the 2.4G and 5G LEDs should come on.

      However, if your 2.4G and 5G LEDs are already flashing, but you're still having trouble connecting, please ensure you're selecting the correct Wi-Fi network name, and entering the correct password when trying to connect. If you haven't created a custom Wi-Fi name and password, please refer to the label beneath the router for the default Wi-Fi information.

      However, if you created a custom Wi-Fi name and password, you'll need to use this information when connecting.

      If you have any further questions or concerns in the future, please feel free to contact our Support Team at the number and/or e-mail address provided below, and an available Support Agent will be happy to assist you.

      Best Regards,

      TP-Link Customer Support
      (866) 225-8139