Customer Ratings & Reviews
- Model:
- Archer TXE5400UH
- SKU:
- 6578372
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the AXE5400 Wi-Fi 6E High Gain Wireless USB Adapter for its excellent performance in gaming and schoolwork, strong and stable connectivity, and improved signal strength, especially in areas with weak signals. The adapter's extended range is also frequently highlighted as a significant benefit. No significant drawbacks were reported by customers.
This summary was generated by AI based on customer reviews.
user
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUY IT, NEVER BUY IT, NEVER BUY IT.... !!!!!!!!! It's nightmare when I was using this USB WIFI adapter, I bought this to replace my onboard WIFI adapter, it's seem working on the first couple days. couple days later the nightmare was start, my whole home network was disconnected from internet and then back to online in couple minutes, this was keep happening randomly. I had contact my Internet service provider, they found no any issue on their line and router(router provided by them), this problem is happening every day and randomly, had do a lot search on Google, but not able to find out what is the problem, it's so annoying and feeling helpless. when I think back what had done on my network previously, then try to remove this adapter to see what happen, finally this problem had not happen again later on. when I found out this is problem was caused by this adapter, but it was too late to return it, since it just over the return period,
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello JQF,
Its not likely that an USB Adapter would bring down an entire network. We would definitely want to troubleshoot this with you as we are confident we can prove our product's worth and help keep you network up. Please reach out to support at 866-225-8139 or [email protected]. Support is available 24 hours a day and for free.
Best Regards
TP-Link Systems Technical Support
Dont waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this a little over a month ago now. At first, it worked just fine and was honrstly better than my older netgear adapter. After about 3 weeks it would randomly lose connection or not connect at all. It even got to the point where it almost fried after it shorted them temporarily.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Dominick,
Thank you for your review. In your case, we first suggest that you make sure the adapter's driver software is fully up to date. You can find the latest driver on our official TP-Link website.
Also, please ensure that your PC's Power Plan settings are configured to keep the adapter enabled. Many Windows systems will, by default, automatically attempt to power down USB peripherals to conserve power.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to contact us using any of the resources provided with the product or through our official website, and a Support Agent will be happy to follow up with you directly.
Thank you,
TP-Link Systems Support
Dont but
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my old wifi adapter and this one broke after a couple moths also was very inconsistent and slow most of the time I know its not my internet because on my xbox series x and ps5 ive downloaded at 1 gb per second.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi tjkot,
Thank you for your review. Your TP-Link Archer TXE5400UH comes with a manufacturer's warranty, and we would like the opportunity to follow up with you and address any concerns you may have about the device. Please contact us via the Support Portal on our official TP-Link website, and one of our Support Agents will be more than happy to assist you.
Best Regards,
TP-Link Systems Support
Inconsistent and Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike the other posts, I wanted to say that I found this product extremely… and i mean EXTREMELY, unreliable. Anytime I tried anything as simple as updating something on my PC and joining a discord call or watching a youtube video, it would disconnect me from the wifi entirely and it would not come back up AT ALL!! I dont know how this product is on the shelves. Literally barely does the only thing it’s meant to do.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Reviews, Network adapters provide a link between your PC and the router. While what you are experiencing could be related to the hardware itself, it is also possible the cause of your concerns is something entirely separate. There could be an issue with the driver or your PC's original adapter is still enabled resulting in your PC attempting to switch over to the built-in adapter and dropping the connection. It could even be a setting in your router that is causing a conflict with the adapter resulting in the drop. Your best option is to reach out to support. Our agent will help isolate and troubleshoot the concern and let you know what the solution or next action will be. Support can be reached at 866-225-8139 or [email protected]. Support is free and available 24/7
Best Regards
TP-Link Systems Technical Support
Do not buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money. Is under warranty and have had the worst customer service experience with TP-LINK. Do not buy this.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Brian,
That isn't the experience we expect a customer to have. While it is true that we have processes to follow and preplacements aren't just sent out. The process should not cause any undo stress. Please reach out to support at [email protected] with a copy of this review so we can investigate and see what can be done.
Thank you
TP-Link Systems Support
Avoid this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spents hours trying to get it to connect and ended with customer service telling me to contact my internet provider. I bought a different device from a different manufacturer and I was connected in 3 minutes. Buy a tried and proven product. I ended up wasting time and money on this adapter.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. If you are encountering difficulty installing the adapter, please first ensure it is plugged into a USB 3.0 port, and the latest driver software is installed, which you can find on our official website here: https://www.tp-link.com/us/support/download/archer-txe5400uh/
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work EVER. NEVER connected to the wifi and if by chance it does, it drops it after 5 minutes.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. In your case, we highly recommend ensuring the latest driver for the adapter is installed on your PC. While the adapter comes with its driver pre-loaded on the device for quick and easy setup, you can always find the latest driver for your adapter on our official TP-Link Website.
Please also ensure your adapter is within range of your router's Wi-Fi signal at its current location. If you have any questions or concerns about your experience with the adapter, feel free to contact our Support Team using the chat, phone, or email options available on our website.
Best Regards,
TP-Link Support
Hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to my computer. Even after an hour chatting with a tech.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our AXE5400 Wi-Fi 6E High Gain Wireless USB Adapter is designed for quick and easy installation so you can enjoy powerful, Tri-Band Wi-Fi 6E connectivity on your PC.
In your case, we recommend ensuring your PC's operating system is Windows 10/11 and is up to date. We also suggest making sure the latest driver for the adapter is installed, which you can find on our website here: https://www.tp-link.com/us/support/download/archer-txe5400uh/#Driver
Our support team is always happy to help answer any questions you may have about our products. Please feel free to contact us using any of the resources included with the product or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Very high consistant rates of Mb/s, great adapter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive seen other reviews when i first bought this product a few weeks ago and i was feeling discouraged and felt like i wasted my money, but I had the courage to atleast try to use the wifi adapter and it works great, i think many other reviews may be due to the version of windows they may be running or somewhat a user end problem, its a great product just read the back to check if the adapter is compatible to your computer and the software.
I would recommend this to a friendlow speed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Low speed compared to a 35$ adapter and it costs 3 times as much. No product reviews online because new product beware its very bad.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi LensarL,
Thank you for your feedback. The TP-Link Archer TXE5400UH is designed to provide reliable and fast Wi-Fi 6E connectivity for your PC. If you are experiencing abnormal performance with the adapter, we would first recommend making sure it is connected to a high-speed USB 3.0 port or even swapping to another USB 3.0 port if it is already in one.
To optimize your Wi-Fi 6E experience, it is also generally recommended to ensure your router supports the beneficial features of Wi-Fi 6E technology and that its firmware is fully updated.
If the symptoms persist, please contact our support team using the phone or chat options here, and an agent will be happy to help address any questions or concerns you may have: https://www.tp-link.com/us/support/contact-technical-support/#LiveChat-Support
Thank you,
TP-Link Support
