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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 130 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the Deco BE3600 Dual-Band WiFi 7 Mesh System, particularly noting its simple setup and reliable performance. Users also appreciate the extensive coverage it provides throughout their homes, eliminating dead zones and ensuring a consistent Wi-Fi speed. Furthermore, the app functionality is well-received, contributing to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 130 reviews
  • Rated 5 out of 5 stars

    Great WiFi Networking foer your home!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Deco product has been great and boosted our home WiFi coverage. In addition, the customer support from TP Link was amazing. Would highly suggest this product!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Kept disconnecting devices

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really work that well for me. It kept having to reconnect on some devices which I had never seen from previous mesh products i have used. Returned it and got a different brand and I am not seeing those issues now.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi LongIslandLarry,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Will work only if modem is centrally located.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should be plug in play. Purchased a mesh system because Internet coverage from my ISP and their router was poor in some of my house. Purchased mesh system, thinking I could have nodes that would talk to each other and provide signal at my intended location. (Like previous mesh systems I've had) Not so. Each satellite **only connects to the main modem**, which is at ISP modem location. I thought separate nodes would talk to each other and piggyback wifi, providing better coverage at intended location. What I have basically now is same problem as I started with. The farthest node does not talk to the node right below it on first floor, but rather to the main node (the farthest node), which is by ISP modem. No way to select how each satellite connects to each other. Defeats the whole purpose of mesh. Should've stuck with the other brand beginning with A. At least with that one, I knew that I would get decent coverage because of the piggyback option

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      All Mesh systems operate in similar function as TP-Link Deco. The satellite units will attempt to create a direct link to the main unit. If the main unit is not available or the connection is too poor then a satellite will connect to another satellite. Satellites will also connect to each other if the link between the satellite and the main unit is broken. Additionally relay connections typically have poorer performance than direct links, even if that satellite unit is close to another satellite. If you have concerns you would like to specifically address with Support. Please reach out to us at [email protected].

      Best Regards

      TP-Link Systems Technical Support. tplink

  • Rated 4 out of 5 stars

    No issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work as stated. Overall happy with them. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy setup and works well on two floors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install. Gets the job done.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Gets the job done. +±++++++++++++

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wishing for Better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the technology and features but it doesn’t cover what we need it to so we are returning it.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi BrWa,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 5 out of 5 stars

    Flawless Connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to say I had doubts, but these work flawlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better an expected, wish I had purchased it sooner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product worked very well! Highly recommend this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldn’t recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Contstant trying to figure out why the connections keep dropping and the connection is bad with 3 of them spaces out compared to the one traditional router setup. It is driving me up the walls. Maybe I have to set it up differently for each device? It’s not plug in ready for sure.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi Danny,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date, and your Deco units are optimally positioned within your home and in proximity to each other. Depending on the size, layout, and coverage needs of your home, you can temporarily try using two units instead of 3.

      Our support team is always happy to help answer any questions about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 4 out of 5 stars

    Home Wi-Fi Replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install as I used it to replace the existing Verizon infrastructure

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    had to go with eero

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    maybe it's just our house, but this system did not work nearly as well as the Eero we ended up buying

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi dbuysstuff,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.

      Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    BE AWARE!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this mesh bump up my speed instead it went down from 250+ mbps to 25 mbps so i had to put the old router back in. Now I cant return its just a waste of money. Be aware!

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi SheshadriS,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Pure trash and junk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash trash trash trash 1 GB/S connection speed. Fastest speed this thing can manage? 20 KB/s. Great for dial up; sucks for anything modern. Save your money, and to anyone who worked on this: you deserve to be unemployed and starving.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi Noone,

      Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Complicated Instillation Process

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I plugged them in, I attempted to access TP-Link's website to activate the security features and to register my products. I could not successfully do that . My first internet connection was in 1999 and it was dial up telephone internet. It shouldn't be that difficult to have secure, stand alone wi-fi in my house.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hello Tyler,

      We would like to collect more information related to your concern. Registering the product is not a requirement for setting up a Deco system. All you need is your ISP service, a compatible modem for that service, and the Deco app. Once you create an account, the app can take you through the step-by-step process of installing and configuring the Deco system. Please call us at 866-225-8139 or email [email protected] at your convenience. Support is available 24-hours a day.

      Best regards

      TP-Link Systems Support. tplink

  • Rated 1 out of 5 stars

    Definitely not a good fix.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked everything up, downloaded the app, updated the software, annnnnnndddd it absolutely tanked my internet speed. Gig up and gig down speeds from my actual router before. Between 8-9 megabit after using these.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hello Brandon,

      Definitely not the results any of us would expect. Please consider contact our 24/7 support center at 866-225-8139 or [email protected]. I would not try Chat as you many need to power cycle and well, 9 Mbps is not ideal for online support. Rest assured though our support team will help identify the concern and provide the proper solution to resolve it.

      Best Regards

      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Ethernet switch port

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two different decoders connected to Ethernet, but instead of using the Ethernet, the secondary router would only remain connected wirelessly, not via LAN.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hello Rick,

      Its most likely how the system is installed. We would suggest reaching out to support to address your concerns. You can call us at 866-225-8139 or email us at [email protected]. Our team will work with you to address your concerns.

      Best Regards

      TP-Link Systems Technical Support tplink

  • Pros mentioned:
    Setup ease, Wi-fi speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Cheap Wi-Fi 7 Access Pioints for me.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup: They have tried to make setup simple by using an App on your phone. I'm really not a fan of that, because they don't always support these applications for long term, that said, setting it up via the application wasn't an issue, but also you need an android or an apple device with Internet ahead of time to do this, and I've been in instances where that wasn't possible. I would prefer a secondary method in the instructions to do it via ethernet, and maybe it is possible, but it wasn't clear from the directions or the website. You then just need to place where it makes sense for your house. In my test while the newer Wi-FI 7 protocols did much better on the backhaul, it still wasn't great for the way my house is built, which is why I need a mesh system. That is why I have some wired ethernet ports in the house and the Deco supports wired backhaul with 2.5 Gigabit it was perfect and I was getting great speed from them and coverage as I expected. Deco Pods: Once it was setup, which the application does a good job of walking you through you can start using it. While this is Wi-Fi 7, and has two 2.5 Gigabit network connections as well, it does have the 6Ghz band, and while that Band is limited distance, it is high speed and nothing yet is on it and would have been a nice touch to round this out. However the 2.5 Gigabit, and having two is awesome because as a backhaul it can cover must of the speed of the wireless and it gives you a secondary port for either local access in the room. So the design is great for small pods. The Firmwire is based on WRT so the bones are solid, however its been heavily modified for the pods as normal OpenWRT will not fit due to lack of RAM. Overall the performance was great and the improved wi-fi 7 protocol seemed to stablize some of my IoT devices as well. The kids and significant other have been happy with them. If you don't mind the app setup and want something simple to cover your house in Wi-Fi this will do the job, but I can't speak to the router performance as I used this is wireless access points and a mesh not as my full internet solution. As AP's I have no compliants. Solid overall.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Range
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Mesh Network Option

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using mesh systems for years and have appreciated the coverage, but the problem I’ve always run into is interference between the nodes where the signal from a node slows down or blocks the signal from the router or another node. The TP Link Deco uses AI to determine the best module to connect to and seamlessly move throughout you home. This is what I’ve been looking for in a mesh wi-fi system and with wi-fi 7 capabilities, and at this price, the TP Link Deco is a winner. Setup was a little more difficult than I anticipated. It took several attempts before the app connected to the router. Sometimes it connected if there were touching, other times me phone needed to be a few feet away. Eventually, we got there, and by using the old WiFi network SSID and password, all of my devices immediately connected. There’s really no instructions on the nodes, but once the base station is set, you can plug them in and they should automatically connect to your system. Overall, the setup and system management are fairly simple, but you’ll want to have someone that’s a little bit tech savvy available just in case. The speed is great, and on par with my outgoing router. We have a gigabit connection and expect solid wi-fi performance, while using wired ethernet connections for gaming, etc. In my week of using the TP Deco, I can say that it performs as well, if not better, than competing products that are 3-4x as expensive. The range is fantastic, and the signal is strong, even when passing through walls. Overall, I still have some adjustments to make and will be moving the base station and nodes to different positions to maximize their effectiveness. I definitely recommend this as a solid mesh networking solution at a reasonable price point with a user friendly app and ease of setup.

    I would recommend this to a friend
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