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Customer Ratings & Reviews

TP-Link - Kasa Smart Wi-Fi Plug Mini (2-Pack) - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 4931 reviews

97%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 59 Reviews
  • Rating: 1 out of 5 stars

    Keeps losing WIFI connection

    Posted
    Rocky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product works when it has wifi connection but it keeps losing the connection. I contacted TP-Link tech support. They said to make sure that the firmware is updated. The firmware on mine is updated so that is not the problem. Then they said to try running the plug in the same room as the router. I tried that but it sill kept losing the wifi connection. And to say that the plug needs to be used only in one room is a complete waste for a smart home use. In the end tech support could not solve the problem. Based on other reviews I bought a Belkin Wemo mini smartplug. That works and doesn't lose the wifi connection.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi Rocky,

      If you're still experiencing Wi-Fi connectivity issues on your Smart Plug Mini - even after upgrading its firmware - your 2.4GHz Wi-Fi environment may be congested or saturated due to nearby sources of interference, which might be contributing to the symptoms. In such cases, we recommend adjusting your router's 2.4GHz Wi-Fi channel settings to a less congested channel, which should help optimize and stabilize the 2.4GHz connection.

      Our Support Team is always happy to listen, and answer any questions you might have about our products. Please feel free to e-mail Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink

  • Rating: 1 out of 5 stars

    Constantly loses wifi connection

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the least dependable piece of smart technology I own. The plug constantly loses wifi connection even though it is in the same room as my router. It displays a orange light and can't be controlled via Alexa or the Kasa app until you unplug it and plug it back in so that it reconnects. Totally defeats the purpose of having a smart plug. Luckily it's only controlling a lamp in a seldom used room.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful! Would not recommend

    Posted
    Alicia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Can not figure out how to use this. I plug it in and yea the light comes on the plug and get a to connect but the Wi-Fi I pay for every month which is through my cable this is the Wi-Fi that all of my little gagets use and they all work fine but when I try to use this plug it says that it has its own Wi-Fi name and when I push it when it pops up it wants a password and there is none! So this is worthless! The plug has its own Wi-Fi u have to use and if your phone is not comparable to it it will not connect to it or anything else

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi Alicia,

      To fully utilize your Smart Plug's features, and to control the device when you're away, we recommend following the steps outlined in our FAQ here: http://www.tp-link.com/us/faq-946.html

      If you’d like assistance with any of these steps, please send an e-mail with your contact information and a copy of this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink

  • Rating: 1 out of 5 stars

    Broke after 11 months

    Posted
    MP2552
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was happy with this device at first, but about 11 months in, the reset button didnt work. I needed to reset the device because I need to reassign wifi, which unfortunately you can't do from the app. I chatted with customer service who indicated they would replace this under warranty, but never received the follow up email instructions they promised. So, for 11 months, not worth the premium you'll pay over a cheaper device. Dont bother.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi,

      Thank you for your review. We're sorry to hear your initial interaction with our Support Team was anything less than satisfactory, and we would appreciate another opportunity to follow up with you to address your concerns. At your earliest convenience, please send an e-mail to Kasa.Support@TP-Link.com and include a link to your review and a copy of any correspondence you may have received from the original support agent(s).

      Thank You,
      TP-Link Support tplink

  • Rating: 1 out of 5 stars

    Have to reset constantly

    Posted
    MarkO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a dozen devices controlled by my Echo + and this is the only device have to reset weekly to have it work. The end game on this came on a recent vacation where I was turning on and off lights remotely. It FAILED to work on the first night of a two week vacation. There are a lot better devices out there. I have a dozen other devices over a year old that I have never had to reset/plug in/unplug. Don't waste your time.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi MarkO,

      Thank you for sharing your experience with our product. We always recommend ensuring your router's Wi-Fi signal is adequately strong in the smart device's location. Within the Kasa app there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu. Ideally, the reading should be greater than -70 dBm.

      If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa app is up to date, then update your smart device's firmware using the steps in our FAQ: http://www.tp-link.com/us/faq-1256.html

      If you'd like assistance with any of these steps, please send an e-mail with your contact information and a link to this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Support tplink

  • Rating: 1 out of 5 stars

    One day just stopped working

    Posted
    Northernguy
    • My Best Buy® MemberMember

    We purchased the plug right after Christmas. It was easy to set up and worked perfectly with Alexa. Yesterday I asked Alexa to turn on lights, and she said she could not connect. We disconnected everything and started from scratch. No luck. Alexa keeps telling us that she can't find it. Going to return to Best Buy today.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi Northernguy,

      In your case we recommend ensuring both your Alexa and Kasa Smart apps are fully up to date. Then, please update the firmware of your Kasa devices using the steps outlined in our FAQ here: http://www.tp-link.com/us/faq-1256.html

      We also recommend disabling, then re-adding the Kasa Skill within your Alexa app.

      If you’d like assistance with any of these steps, please send an e-mail with your contact information and a link to this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Support
      Kasa.Support@TP-Link.com tplink

  • Rating: 1 out of 5 stars

    Depends on old WiFi signal

    Posted
    TheTexanDude
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The device will only function on 2.5 GHz. Current wireless routers are leading towards 5GHz. Such as my Google WiFi. Unfortunately because of they’re dependence on old WiFi technology I’ll have to return it. I’ve found that the Leviton DW15P-1BW uses the 5GHz to connect.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi,

      Thank you for your feedback. The 2.4GHz frequency is used in this case primarily for the following reasons:

      - Does not require the user of a separate “Smart Hub” – our smart devices conveniently connect to your existing WiFi router.
      - 2.4GHz provides considerably farther range than 5GHz, which allows for more flexible smart device positioning.
      - Smart devices require very little bandwidth to send and receive information, so the higher bandwidth of the 5GHz frequency is unnecessary.
      - Most 5GHz capable WiFi routers should also support the 2.4GHz frequency. We recommend consulting your router's documentation to verify whether it has this capability.

      Our Support Team is always happy to answer any questions you might have about our products. Please feel free to e-mail Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Support
      Kasa.Support@TP-Link.com tplink

  • Rating: 1 out of 5 stars

    Purchase a more reliable smart plug

    Posted
    Suprabound
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I keep having to reset the plug because I keep getting a message “device unreachable” every few days. What’s the sense in having a smart plug that you cannot control? It takes more time and effort than turning on a light the old fashioned way. If I could return it, I would.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi Suprabound,

      We always recommend ensuring your router's WiFi signal is adequately strong in the smart device's location. Within the Kasa Smart app there's a feature that allows you to measure WiFi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.

      If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware using the steps in our FAQ: http://www.tp-link.com/us/faq-1256.html

      If you'd like assistance with any of these steps, please send an e-mail with your contact information and a link to this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Support
      Kasa.Support@TP-Link.com tplink

  • Rating: 1 out of 5 stars

    Only works 2.4 Gh networks

    Posted
    Valerie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this for Christmas, along w/ Alexa, and was our first "smart home" purchase. Didn't set up till May....it only works with 2/4Gh networks so worthless to me. Also, it does not say this ANYWHERE on the package, it only says "works with existing wifi network." Thanks Best Buy for recommending with my Alexa purchase.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi Valerie,

      We’ll be more than happy to help address the concerns you have about 5GHz Wi-Fi connectivity. The 2.4GHz frequency is used in this case primarily for the following reasons:

      - Doesn't require a separate hub, since the smart devices connect to your router's Wi-Fi signal.

      - Considerably farther range than 5GHz, which allows for more flexible smart device positioning.

      - Smart devices require very little bandwidth to send and receive information, so the higher bandwidth of the 5GHz frequency is unnecessary.

      - Most 5GHz capable Wi-Fi routers should also support the 2.4GHz frequency. We recommend consulting your router's documentation to verify whether or not it has this capability.

      Our Support Team is always happy to listen, and answer any questions you might have about our products. Please feel free to e-mail Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Support tplink

  • Rating: 1 out of 5 stars

    Doesn't stay connected

    Posted
    RockB444
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Setting up was straightforward but during the night every night the plug would lose connection with the WiFi. The only solution was to unplug it to reset. I contacted technical support several times but they were unable to solve the issue. Based on other reviews I purchased a Belkin Wemo plug and that works great. Steer clear of the TP Link plug.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi RockB444,

      We always recommend ensuring your router’s Wi-Fi signal is adequately strong in the smart device’s location. Within the Kasa app there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu. Ideally, the reading should be >-70 dBm.

      If the signal is within the ideal range and you’re still experiencing these symptoms, please ensure your Kasa app is up to date, then update your smart device’s firmware using the steps in our FAQ: http://www.tp-link.com/us/faq-1256.html

      If you’d like assistance with any of these steps, please send an e-mail with your contact information and a copy of this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink

  • Rating: 1 out of 5 stars

    Doesn’t work as advertised

    Posted
    Technology
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got the app downloaded and synced with my phone. Could turn it on and off from phone but would not turn light on and off according to schedule. Followed the problem solving videos, applied their suggestions, still did not work

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi,

      If your smart plug is not adhering to the set schedule, please first ensure that your Kasa Smart app's Location and Time information is properly configured. Within the Kasa Smart app, please select Home -> Settings -> Location and Time. Then, please select the appropriate time zone, or allow the app to use your phone's location information to automatically detect it for you.

      We also highly recommend ensuring your Kasa Smart app is fully up to date, as well as the firmware of your smart plug, as shown in our FAQ here: https://www.tp-link.com/us/faq-1256.html

      Our Support Team is always happy to answer any questions you might have about our products. Please feel free to e-mail Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Support
      Kasa.Support@TP-Link.com tplink

  • Rating: 1 out of 5 stars

    Fails to connect to wi-fi

    Posted
    RHinVegas

    I was excited by the ease with which the box promised the plug would set up and I followed the instructions meticulously but it failed to connect. So I did a factory reset and followed the instructions again. I checked the w-ifi connection and tried a third time and it still failed.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi,

      In your case we recommend moving the smart plug closer to your router during setup. Please note our smart home products require WPA, WPA2, or WEP encryption. Please ensure your router's Wi-Fi utilizes one of these encryption standards.

      If you're still encountering difficulty setting up the plug, please send an e-mail with your contact information and a copy of this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink

  • Rating: 1 out of 5 stars

    zero

    Posted
    RIck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this product and was very dissatisfied with it I couldn’t get it to program and I even called tech support. I followed their instructions and I still couldn’t get it to work. I turned it back in and got a wemo

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi,

      Thank you for sharing your experience with our product. Our HS105 Smart Plug Mini is designed to provide convenient, smart automation features for your home in a compact size. The HS105 utilizes 2.4GHz WiFi connectivity for setup and management, so please ensure your router's WiFi signal is sufficiently strong at the device's location.

      We're sorry to hear you decided to return the device; we would've appreciated the opportunity to follow up with you and help address your concerns. If you have any questions in the future, please send an e-mail with your contact information and a link to this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Support
      Kasa.Support@TP-Link.com tplink

  • Rating: 1 out of 5 stars

    Not Simple !

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product was very tricky to set-up. I was told that it was simple by a store clerk. When I returned to ask for help he was hiding ! I finally figured it out but was not happy at all. It does work fine with Echo Dot but could not be set-up easily.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi John,

      We're sorry to hear you experienced difficulty setting up your Smart Plug. For Alexa to control the Smart device, and to control the device when you're away, you'll need to create a free Kasa account, which can be done using the steps outlined in our FAQ here: http://www.tp-link.com/us/faq-946.html

      Once the Smart device is added to your network and account you can then add the skill to Alexa as shown here: http://www.tp-link.com/en/faq-944.html

      If you’d like assistance with your Smart Plug in the future, please send an e-mail with your contact information and a copy of this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink

  • Rating: 1 out of 5 stars

    one plug not working

    Posted
    Bamawings
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have two plugs at my house that work fine. I bought this one for my mom for mother's day and the app is now not detecting it. Not sure what the problem is.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t waste your time

    Posted
    ElJefe467

    Took 45 minutes and to get working, worked for 1 day then stopped, took 2 hours and multiple tries to work again. Worked for 2 weeks then stopped. Now won’t reconnect to the network at all. Just a piece of garbage.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi,

      Thank you for your review. We always recommend ensuring your router's Wi-Fi signal is adequately strong in the smart device's location. Within the Kasa app there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu. Ideally, the reading should be greater than -70 dBm.

      If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa app is up to date, then update your smart device's firmware using the steps in our FAQ: http://www.tp-link.com/us/faq-1256.html

      If you'd like assistance with any of these steps, please send an e-mail with your contact information and a link to this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Support tplink

  • Rating: 1 out of 5 stars

    would not work

    Posted
    dave
    • Verified PurchaserVerified Purchase

    after asking store employees before i bought the item, i discovered after wasting hours and finally calling the manufacturer, that the item would not work from a laptop. believe it or not everyone does not have a smart phone

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi Dave,

      Our smart home products require the Kasa app, which is compatible with mobile devices running Android 4.1 or higher, and iOS 9.0 or higher. If you don't have a smart phone, a tablet would be a great alternative as long as it meets the OS requirements above.

      Our Support Team is always happy to listen, and answer any questions you might have about our products. Please feel free to e-mail Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink

  • Rating: 1 out of 5 stars

    Wouldn't link

    Posted
    Letssee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the tpLink to enable me access to my TV from remote control via their app while on vacation to turn it on and off; however it would not link to my WiFi so I return the product to Best Buy for a refund.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi,

      To set up and control your smart plugs when you're away, you'll need to create a free Kasa account, which can be done using the steps outlined in our FAQ here: http://www.tp-link.com/us/faq-946.html

      We're sorry to hear you decided to return the product; we would've been more than happy to follow up with you and address your concerns.

      For future reference, our Support Team is always happy to listen, and answer any questions you might have about our products. For future reference, please feel free to e-mail Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    TedT

    Only works about 20% of the time and is in the same room as the router. Alexa continuously says that it is not responding. Once I manually turn it on and off then it seems to work again. Pretty much useless.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi Ted,

      In your case we recommend ensuring your Kasa and Alexa apps are both fully up to date, then update your smart device’s firmware using the steps in our FAQ: http://www.tp-link.com/us/faq-1256.html

      If you’d like assistance with any of these steps, please send an e-mail with your contact information and a copy of this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink

  • Rating: 1 out of 5 stars

    It was terrible

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It does not work. Terrible instructions and after a few hours of triying to install, just gave up. I am thinking I need a newer or more current I pad to install. Wish I had known that before purchasing

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi Dave,

      Thank you for sharing your experience with our Smart Plug Mini. We've designed our HS105 with convenience and ease of setup in mind. In your case, we recommend referring to our helpful FAQ to quickly and easily install your Smart Plug: http://www.tp-link.com/us/faq-946.html

      If you’d like assistance with any of these steps, please send an e-mail with your contact information and a copy of this review to Kasa.Support@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

      Best Regards,
      TP-Link Customer Support tplink