Customer Ratings & Reviews
- Model:
- KP125
- SKU:
- 6472520
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the Kasa Smart Wi-Fi Plug Mini's ease of use, compatibility with smart home systems like HomeKit and Google Home, and its compact size. Many appreciate the scheduling features, energy monitoring capabilities, and quick response times. However, some users experienced challenges with connectivity and initial setup. A few also expressed dissatisfaction with the mobile application.
This summary was generated by AI based on customer reviews.
Bad and Shady
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was never able to get mine to connect to my iphone even after downloading the app and agreeing to their sketchy terms. Bought an Eve instead and don't regret it.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Complete garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a total of six, none of them connect to HomeKit. I get either “accessory is out of compliance” or “device is unreachable” errors.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Home automation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two. One would never connect to Wi-Fi. Second one connected to apple home but then lost connection and wouldn’t reconnect. Returned both.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
Since the vast majority of customers who purchase this HomeKit model do so with HomeKit integration in mind, the current setup process is designed to directly assist with this integration method. However, we appreciate your feedback regarding changes you would like to see in the HomeKit integration sequence and we will share it with our Kasa team for consideration.
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only wanted to use Kasa App to use product, similar to outdoor plug. This product forces you to use Apple Home Kit, Google, etc
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
Since the vast majority of customers who purchase this HomeKit model do so with HomeKit integration in mind, the current setup process is designed to directly assist with this integration method. However, we appreciate your feedback regarding changes you would like to see in the HomeKit integration sequence and we will share it with our Kasa team for consideration.
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Okay, if you don't want it to work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device worked fine for a long time but eventually stopped accepting my internet I would not be again.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .There could be several causes of a concern like this. For example if you changed your password or SSID. Please consider reaching out to TP-Link Support at your convince and we would be happy to assist you.
Works ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the most reliable. It works most the time but loses connection more often than other devices. I had one stop working completely.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's Wi-Fi signal is adequately strong in the smart device's location. Within the Kasa Smart app, there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Me → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Doesn't actually work with HomeKit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says it works with HomeKit but never pairs. Just going in circles resetting and retrying for days on two different networks.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Quality is suspect but on sale so..........
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got two and only one worked. The other only works infrequently. Guess I got what I paid for but disappointed as I have 4 others that I have had no issues with.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not pair well with anything. They’ll pair and lose the pairing almost immediately.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Arzell
Please consider contacting our support team at [email protected]. I am sure we can help find a solution for your concern.
Difficult Setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but compared to the other smart plugs I have, this one was way more difficult to install and configure.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Could not get it to connect to WiFi no matter how hard I tried.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Smart plug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt not work for what we needed for.would not work with toutch lamps.had to come back andby a mini echo.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Smart Plugs operate by allowing or preventing the flow of electricity to the connected appliance - just like plugging or unplugging the appliance from a power outlet. If you are using the smart plugs with touch lamps, the plugs must be set to ON for the touch feature of the lamp to receive electricity and for its touch toggle functionality to work.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
Nice on paper but doesn’t work for me.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnecting and never reconnecting until a complete reset. Sits very close to an ASUS router
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's Wi-Fi signal is adequately strong in the smart device's location. Within the Kasa Smart app there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Don't buy if you want to use with just kasa app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not clearly advertised - I got this plug because it was homekit compatible, but not to use as part of homekit now, just in the future. I didn't buy an alexa/google only version in case in the future I wanted to make that change, futureproofing my setup. It is supposed to be alexa, google and kasa compatible as well. The description and the box fails to tell you that home kit is REQUIRED. At least if you use the iphone version of the kasa app. So if you don't have a homekit set up, or don't want to use homekit for this instance, it won't work. Their product line seems to be very fractured, some things work with some systems and others do not. They responded on a previous review by another customer that because most people use this with homekit, this is why they designed it this way, which is perfectly valid if they indicated that it was a requirement on the box or the product description which they don't as of this writing.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
Since the vast majority of customers who purchase this HomeKit model do so with HomeKit integration in mind, the current setup process is designed to directly assist with this integration method. However, we appreciate your feedback regarding changes you would like to see in the HomeKit integration sequence and we will share it with our Kasa team for consideration.
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
A good value when on sale.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their app is a little clunky and it takes a bit for Alexa to recognize.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We're always working to provide the best possible experience for Kasa users. If you have any detailed feedback or suggestions you would like to share about your Kasa app experience, please open the Kasa app, then navigate to the main menu (top-left button), then select About > Feedback.
Our support team is always happy to answer any questions you might have about our products. Please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to set up. The wall switch is more effective to turn on the lamp than this device.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will only work with Alexa through iPhone or iPad app. Will not work with Alexa devices .
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. In your case, we first recommend ensuring the Alexa integration process has been successfully completed by following the steps in our FAQ here: https://www.tp-link.com/us/support/faq/944/
We also recommend ensuring your Kasa Smart app is up to date, then update your smart device's firmware by selecting Me → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Does the job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fairly well. Had it disconnect from the Kasa app and had to reset it a couple of times.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's Wi-Fi signal is adequately strong in the smart device's location. Within the Kasa Smart app, there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Me → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Good idea but difficult to setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve spent a couple hours trying to get setup with Apple Homekit and they dont work for me.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Cheap.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't connect very well on Google home app and keeps saying not responding.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart Plug with HomeKit. We hear your concerns, and we have a detailed and helpful setup video on our official website that navigates through all of the setup steps: https://www.tp-link.com/us/support/download/kp125/#video
As a general note - please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with your Kasa product(s), please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
