Customer Ratings & Reviews
- Model:
- KC115
- SKU:
- 6400549
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the excellent picture quality, ease of use, and pan and tilt features as significant strengths of the Kasa Spot Pan and Tilt Indoor camera. Many appreciate its affordability and effective motion detection and night vision capabilities. However, some users experienced challenges with network connectivity and occasional app performance issues. A few also reported concerns about the camera's reliability and SD card functionality.
This summary was generated by AI based on customer reviews.
spy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.theres no other way id rather have the govt watching me!
I would recommend this to a friendGood camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Can watch dogs when Im away. May get another.
I would recommend this to a friend- Cons mentioned:Network connectivity
DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst camera you can buy. No remote access. Can’t access this camera while away from home. And when it disconnects from the Kasa app it does not connect again. I have spent almost 2 days trying to add and reconnect it to my app. I did everything (took of the power cord for a few hours, pressed the reset button, and also uninstalled the camera including the app). Nothing works. I do not recommend this product and I never will.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Once you have set up a Kasa account and configured the Kasa camera within a network that has Internet access, you should be able to remotely manage and view the camera from the Kasa app on your smartphone.
We always recommend ensuring your router's WiFi signal is adequately strong in the device's location. Within the Kasa Smart app there's a feature that allows you to measure WiFi signal strength of your devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Yes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not even good but also not bad at all....
No, I would not recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the system I had before. Works great
I would recommend this to a friendCamera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this camera and had problems activating it I’m sure it’s a really good working camera it needs more instructions
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our smart plugs, bulbs, and switches and cameras are designed for quick and easy setup using the Kasa app. If you're having difficulty connecting them to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the device's location.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, it wasn't what was thought of. Had to return it. Not what we were looking for. Just because it was not for me, might be for someone else.
No, I would not recommend this to a friendOk camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera image is pretty good. 1st camera seemed broken, but the second one works very well. Would work well for a nursery or to watch pets remotely.
I would recommend this to a friendCould be Better
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best video quality. It works when it feels like it. Planning to upgrade to better ones already.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We always recommend ensuring your router's Wi-Fi signal is adequately strong in the device's location. Within the Kasa Smart app there's a feature that allows you to measure Wi-Fi signal strength of your devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Reliability
Its okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes offline frequently, resulting in having to unplug and ug back in
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Camera,
That could indicate that the camera is in a poor signal issue. If you cannot not move the camera try changing the 2.4 GHz channel and if that doesn't work contact support at Kasa.Support@tp-link.com
Best Regards
TP-Link Support
TERRIBLE PRODUCT! DOESN'T WORK WITH 5ghz WIFI.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible product. I use a Kasa smartlight, which was very easy to setup. This camera would not connect to my wifi, I removed my mac filter, made my ssid visible, changed numerous settings. I spent 5 hours trying to get it to connect, waste of time and money. I was in Comcast tech support for seveal years, and it should not be this difficult to connect a device. I don't recommend buying this at all. This device does NOT connect to 5ghz wifi, so if you have to broadcast 2.4ghz, which means your neighbors can hack into it because it reaches further out. I have a pet that I was watching with this camera, but thanks KASA for making it extremely difficult to use and connect so that I CAN'T watch them while I'm away for a month.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The KC115 Kasa Cam is designed and advertised for use with 2.4GHz WiFi. Please bear in mind your WiFi network's security is primarily based on your router's capabilities as well as the password you have selected for your network, and on most routers, 2.4GHz and 5GHz are both capable of WPA2-AES. If you're ever unsure whether a product is suited for your specific networking needs, feel free to reach out to our support team directly by using the support page on our official website, and we'll gladly follow up with you.
Thank you,
TP-Link Support
- Cons mentioned:Network connectivity
Looked good, wouldn’t connect.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, it just wouldn’t stay connected to my network.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's WiFi signal is adequately strong in the smart device's location. Within the Kasa Smart app there's a feature that allows you to measure WiFi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not good quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems to be cheaply made. Not really happy with it.
No, I would not recommend this to a friendEhhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best but not the worst either that’s pretty much it
I would recommend this to a friendNo Apps for Windows
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a toy, not Surveillance Camera. No app for Windows, Cannot download recorded activity clips. There is no manual that how to insert Micro SD card, I have to find YouTube video to figure out.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The KC115 and other Kasa cameras are designed and advertised for use with the Kasa app on your smartphone, and support integration with popular automation and voice assistant systems such as Alexa, Cortana, and Google Assistant.
For detailed information regarding the camera, we suggest simply visiting our official website and entering the product model in the intuitive search field in the top-right. For example, you can find the full User Guide here: https://static.tp-link.com/2020/202006/20200618/1910012676_KC115_UG_REV2.0.0.pdf
If you'd like assistance with any of these steps, please send an e-mail to [email protected] and we'll gladly have a Support Agent follow up with you directly.
Best Regards,
TP-Link Support
Terrible. Barely does its minimum job.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is terrible. It artifacts like a google slides presentation on a pc with 64 mb of ram and lately it never even shows up in my app so i can NEVER check it when i am away from home but it continues recording which is meh i guess.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's WiFi signal is adequately strong in the smart device's location. Within the Kasa Smart app there's a feature that allows you to measure WiFi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Kasa IP cam
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke with very little usage. I am attempting to return it . I got it in July and its now November. The port for power supply snapped off on the inside of the device. I can hear it ratteling in there.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Your Kasa Camera comes with a 2-year warranty, and we would greatly appreciate the opportunity to follow up with you and address your concerns. At your earliest convenience, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not useful if you’re away from home.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, it worked well for a couple weeks. We put this in our Palm Desert home mid-April for peace of mind during our 7 month absence. Two weeks in, it has lost its connection to the internet and is now useless. The wi-fi router is 2 ft away. Oh well, when we get back down in 6.5 months we’ll get it working again. Hopefully no one breaks in. No such problems with our Ring doorbell and Nest thermostat. Bad choice of camera if you’re not going to be around to babysit it. Really regret buying it.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The Kasa Spot Pan and Tilt camera is designed to conveniently connect to your router's 2.4GHz WiFi signal, providing ease of setup and control via the Kasa app, whether at home or away - as long as your router is connected to the Internet. We would recommend verifying whether the camera is the only device that is offline, or if any other devices also lost connectivity, as this could indicate if your network as a whole lost Internet, which can potentially be restored by contacting your ISP.
Our support team is always happy to answer any questions you might have about our products. Please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
ScRvKasa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to connect to xfinity home network. PTZ is impressive though. So is infrared signal. Easy to use but w/o ability for connection to the main home network, it is useless.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The Kasa Spot Pan and Tilt connects via 2.4GHz Wi-Fi and requires encryption (Wi-Fi password protection). Please ensure your home network is providing encrypted, 2.4GHz Wi-Fi connectivity.
If it is, and you are still encountering difficulty connecting the camera to your network, please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. You can set them up to detect any motion and/or specifically person detection. They consistently identified my cats as people and my son as not people. I've also seen in the alerts a few times of someone going through a room, then the next alert was them doing the same thing again, which is only possible in a Scooby-Doo cartoon. I could wade through the recording and see what was missed, but have no idea why it didn't trigger a tag. To top it all off, they both quit recording at all in just under two months.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Your Kasa cameras come with a 2-year warranty, and we would greatly appreciate the opportunity to follow up with you and address your concerns. At your earliest convenience, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support