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Customer reviews

Rating 4.2 out of 5 stars with 38 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-38 of 38 reviews
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good cheap camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good cheap camera. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I already purchased 2nd one for my home. You don’t need membership and it works with micro-sd card

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great qulity & value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera especially for the price. Ive ordered 2 more since the quality of audio-visual is so great. The integration within tge entire TP brand is incredible. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Excelente camara

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked very well for me. It has very good video quality and also sends me alerts when it detects motion or people.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PUPPY PERFECT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little puppy cam. It is great to check on my fur baby anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product good quality and good price and quality video

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not wide angle lens

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you get what you paid for. Cam is not wide angle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and was very easy to connect. Sometimes the app is a bit slow but that might just be my phone. Will be buying another one for another area

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Security Camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great value. No monthly fees required and you can use a micro SD card for local video storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get what you pay for.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad,but after a week,red line run down oicture.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Home camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera catches everything with a good 360 degree

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice price but it was corded and i needed a cordless one but it worked good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor resolution if using zoom, means low quality camera lens and software. TP-Link support says this issue was nornal for this 2K model.I install hundreds of security cameras each month. First and last time for TP-Link Tapo.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi JackinBox,

      Thank you for your review. In your case, we first recommend ensuring the camera's lens is clean and free of debris, and that any protective film that came with the camera has been removed. We also recommend ensuring the camera quality settings are configured to meet your needs in the Tapo app.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 2 out of 5 stars

    App is not great …

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera it’s OK but the app that it comes with is absolutely awful. It keeps crashing barely

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi Cdvokc23,

      The Tapo app is designed for intuitive and reliable use with your Tapo devices. In your case, we first recommend reinstalling the app. If symptoms persist, please contact our official TP-Link Support Team directly via phone, live chat, or email, using the Support Portal on our website: https://www.tp-link.com/us/support/contact-technical-support/

      Best Regards,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Homeless pay there bills

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like i was ripped off this camera sucks so bad do not buy then they denied me for a credit card but approved a homeless man best buy is backwards

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. If you have any questions or concerns about the camera or its features, our official TP-Link Support Team is always available to help. At your convenience, please get in touch with us via the phone, live chat, and email options available through the support portal on our official website, and one of our support agents will gladly assist you: https://www.tp-link.com/us/support/contact-technical-support/

      Best Regards,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    House

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It do it job idid not it because it did not do it job and it didn't work wright for me

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi AthenaY,

      Thank you for your review. If you are encountering any difficulties with your Tapo Camera, our official TP-Link Support Team is always available and happy to assist. Using the Support Portal on our website, feel free to contact us via phone, live chat, or email, and one of our Support Agents will gladly help: https://www.tp-link.com/us/support/contact-technical-support/#LiveChat-Support

      Best Regards,
      TP-Link Systems Support tplink

  • Pros mentioned:
    Overall performance, Setup

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy setup. No problems so far. Very inexpensive and no monthly fees. I would recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst delivery service ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ítem was never delivered, apparently there was an attempt but I was at home waiting. Then, you procesed a refund that takes almost a month

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi user914805,

      Thank you for your review. If you have any questions or concerns regarding the fulfillment of your order, we recommend getting in touch with Best Buy customer service for more information and assistance.

      If you have any questions about the features or operation of Tapo Cameras, our official TP-Link Support Team is always available and happy to help via phone, live chat, or email using the support portal on our website: https://www.tp-link.com/us/support/contact-technical-support/

      Thank you,
      TP-Link Systems Support tplink

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