Customer Ratings & Reviews
- Model:
- TP15
- SKU:
- 6544395
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Tapo Smart Wi-Fi Plug Mini for its ease of use, overall performance, and simple setup process. Compatibility with Google Home is also appreciated, along with its value for the price and compact size. While the vast majority of users are satisfied, a few have noted issues with app compatibility.
This summary was generated by AI based on customer reviews.
Not easy-to-use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am trying to set up but it is not working. I just plug it m.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Tapo smart plugs are designed for quick and easy setup using the Tapo app. If you're having difficulty connecting them to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the smart device's location.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please contact our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Maybe a good buy
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bkught forbxmas light outdoors then read indoor only so i never used them, got busy and now its to late to return
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. This Tapo Smart Plug model is designed for indoor use only. For outdoor use, we suggest considering our Tapo P400M, instead: https://www.bestbuy.com/site/tp-link-tapo-smart-wi-fi-outdoor-plug-with-matter-black/6559368.p?skuId=6559368
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Good app bad product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up seemed like it would be an easy set up and the app is very nice. BUT I was unable to connect and use the device.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. If you are running into difficulty during setup, please first ensure your smartphone is not connected to a VPN during setup, as this will directly interfere with the setup process.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Buddy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with current plugs. Was returned to store.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Tapo Smart Wi-Fi Smart Plugs with Matter are designed for quick and intuitive setup via the Tapo app. We regret to hear you returned the Smart Plugs; we would've appreciated the opportunity to help address your concerns.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Waste of money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money don’t don’t work that don’t connect to WiFi easy and damage easy
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello,
This is not the typical experience a customer has had with these products. We would like to work with you on your concern and see if we can resolve it. Support is free and available 24 hours a day. Support can be reached at 866-225-8139 or support.usa@tp-link.com. I am confident that support can find a proper resolution so please reach out to us.
Best Regards
TP-Link System Support
Not for old homes
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really have the same gadgets to appreciate the power of this product. House was built in 1989.
No, I would not recommend this to a friendMissing instruction guide
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived on time. But, missing instruction guide that was supposed to be included.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Justice,
Thank you for your review. Tapo Smart Wi-Fi Plugs include a Quick Installation Guide with concise steps; however, for more detailed documentation, we recommend visiting the product page for the device on our official website, where you can find full user guides, downloads, and more: https://www.tp-link.com/us/support/download/tp15/
Our support team is always happy to help as well. Feel free to contact us via the support portal on our website, and a support agent will gladly assist you.
Best Regards,
TP-Link Support
Wouldn't work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to my network. Called their customer service and my wifi provider and no one was able to help. I had to return it.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our smart plugs, bulbs, and switches are designed for quick and easy setup using the Tapo app. If you're having difficulty connecting them to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the smart device's location.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Barely charges, if at all. Worked nice for a few months then gave up the ghost.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. In your case, we first recommend ensuring the firmware of your smart plugs is fully up to date.
Additionally, your Tapo Smart Plugs come with a Manufacturer's Warranty. At your convenience, please contact our support team using the support portal on our website here: https://www.tp-link.com/us/support/contact-technical-support/
Best Regards,
TP-Link Support
Wi Fi junk plug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't set up. Instructions very vague. I've tried different brands that are easier to set up.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our smart plugs are designed for quick and easy setup using the Tapo app. If you're having difficulty connecting them to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the smart device's location.
Another important point to note is to make sure your smartphone is not connected to a VPN during setup. This could potentially interfere with the installation process, so it's best to disconnect it before proceeding.
If you would like assistance with any of these steps, please contact our support team using any of the resources included with the product or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get these plugs to connect. Tried for hours. Returned
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Its unfortunate that the products were already returned. We would have loved to have been able to help resolve the concern and get the products connected. If you would not mind we would very much like to get more information on the concerns you encountered to see if it is something we could have resolved or made more clear in the app. Please consider contacting support.usa@tp-link.com and provide any details you remember.
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get them to work. Difficult to set up with wifi.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our smart plugs are designed for quick and easy setup using the Tapo app. If you're having difficulty connecting them to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the smart device's location.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with installation.
If you would like assistance with any of these steps, please contact our free support team using any of the resources included with the product or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a good purchase it was not compatible to my wifi
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Tapo smart plugs are designed for quick and easy setup using the Tapo app. If you're having difficulty connecting them to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the smart device's location.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
No bueno
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to HomeKit. Only connected once then disconnected.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Please contact support so we can assist with this concern. Support can be reached at support.usa@tp-link.com. Matter setup can be problematic, especially if the QR code was already used.
Plug
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first thing you need is to return thins product
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great out of the box itself. Has good native android integration, did not need an app
I would recommend this to a friend Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugs work as expected. Easy to connect and use and the app is very responsive. Works with my Alexa
I would recommend this to a friend- Pros mentioned:Overall performance
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to connect and works well with Alexa devices
I would recommend this to a friend - Pros mentioned:Ease of use, Setup
Great plug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great operation and easy to setup, too. Only con is it costs too much.
I would recommend this to a friend - Pros mentioned:Compatibility, Ease of use
Makes a great Christmas light timer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used a few of these to control the Christmas lights. They connect easily to Google Home and it was easy to set the timer. Would recommend!
I would recommend this to a friend