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97%of customers recommend this product.

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    • Brand Response


      August 1, 2017

      Hi there, thanks for the review and feedback!

      We’ll be happy to address the concerns you have about your smart device’s Wi-Fi connectivity.

      We always recommend ensuring your router’s Wi-Fi signal is adequately strong in the smart device’s location. Within the TP-Link Kasa app there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu. Ideally, the reading should be >-70 dBm.

      If the signal is within the ideal range and you’re still experiencing these symptoms, please ensure your Kasa app is up to date, then update your smart device’s firmware using the easy steps in our FAQ:

      If you’d like assistance with any of these steps, please send an e-mail with your contact information and a copy of this review to and we'll gladly have a Support Agent follow up with you directly.

      Thanks again for your feedback! We hope you'll keep TP-Link in mind for your future smart home and networking needs.

      Best Regards,

      TP-Link Customer Support