Customer Ratings & Reviews
- Model:
- TRACFONE V19 UNL $25
- SKU:
- 6351585
to a friend
Customers are saying
Customers are pleased with the $20 Smartphone Card's ease of use, low price, and reliable data and talk time. Many appreciate the unlimited talk and text features, finding it a great value for the price. While some experienced compatibility issues, the positive feedback on affordability and functionality outweighs the negative. The card's coverage is also considered sufficient for basic communication needs.
This summary was generated by AI based on customer reviews.
Promises Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a cell phone on line and chose the option to have it activated and ready in one hour. I waited a bout an hour and a half and strolled into the store only to find it wasn't ready yet. I was told that it had to be "activated by corporate". I was told I had to wait for an email confirmation. When I got home and checked my email, I was notified that my purchase had been cancelled! I could go on line or call the store and make an appointment with a cell phone specialist to get it activated. So now I have a 1GB card that I purchased for a phone I couldn't get.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is April from TracFone Wireless. We apologize for any inconvenience. Please know that we appreciate you bringing this to our attention and will do our very best to get your issues resolved. To assist you, copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
tracfone card failed to add 3gb data to my account
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this specifically for the 3gb of data and thought it was an instant addition to my account, but it gave me a message that this 3gb of data would not be available until I used up my current data (which was over 500mb at the time). Hmm, weird. I finally used up my data today and behold - no 3gb appeared in my account. I contacted tracfone support and they could not help me, nor did they give me the missing 3gb. My data remains at zero until I add it from another source. Anyways my complaint is not with Best Buy, it's with this tracfone card that failed to activate when my existing data reached zero.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Janet from TracFone Wireless. We sincerely apologize for the trouble that you encountered with our data service. This is not the experience we want you to have. We'd like to speak with you to validate your purchased service plan and straighten things out. Kindly chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Does not work, web site refuses payment.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by Tracfone to buy a new Tracfone for VOLTE compatibility.. did so today. The web site wouldn't transfer the old number to the new phone nor did it accept this card for payment. Then the web site went down completely as did Tracfone's phone help service. I was logged in but Tracfone dropped me off the site without warning. I've never had such trouble before from them.. usually it works. Something is amiss at Tracfone: I recommend a different company until Tracfone gets their technical difficulties sorted out.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Arianne from TracFone Wireless. We deeply apologize for the trouble you encountered with purchasing a phone in our website. Let us further help you in getting this issue resolved. Please contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Don't buy it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a long time to boot up. Tells you it can't find a tower and so on. I am returning it. When i went in to the store i saw the box on the counter. I did not even get to the register. After i left the store ,this had to be a return and they didn't take it off the counter. When i went up to give my name, that was the box that was on the counter and they gave it to me.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Janet from TracFone Wireless. We're sorry for the inconvenience that this may have caused you. Let us help you. Just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Cons mentioned:Compatibility
Bad card
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad card and did not work with our phone. Could not get refund
No, I would not recommend this to a friend Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tracfone card was not scanned so I was unable to use it. And since I am on vacation I cannot go back to the store to get it scanned. This is a big inconvenience. I was offered a refund which I accepted but no further compensation, as now I have to find a new store to purchase another card. And the refund does take time to receive. If you need a phone to use right away, do not make this purchase!
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Katrina from TracFone Wireless. We're sorry for any inconvenience this has caused you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. Let's see if there is any way we can help you. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by texting the word HELP to 611611. Thank you!
no minutes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the call quality was okay. But I don't like the fact that for the month that I used that I only made maybe four calls and that maybe you 10 minutes but at the end of the 30 days I have to get more minutes even tho my minutes from the card didn't run out they don't roll over. its bogus
No, I would not recommend this to a friendWrong Card
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Nintendo card was great, but the Tracfone card was not for the correct service even though the phone is a Tracfone.
I would recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Cristy from TracFone Wireless. We apologize for the trouble this may have caused you. Let us take a closer look into it and see what options might be available for you. To chat with us, please copy this link http://bit.ly/2qdrKHH and paste it on a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will be happy to assist you.
Card did not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase through BestBuy online. Picked up in store. The pin number was unreadable. Tracfone customer service couldn't help recover pin number, said pin number should be on receipt. It was not. Contacted Bestbuy through chat, they could not help and passed me to the Bestbuy customer service phone. They were even more confused. So, in summary I paid for a useless $20 service card!
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Janet from TracFone Wireless. We sincerely apologize for all the trouble that you encountered with our dealership. This is definitely not the experience we want you to have. We'd like to speak with you again to try other options we have to help you retrieve your airtime PIN. Kindly chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
phone died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.phone died after 2 days, hard to believe this died after 2 days
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Frank from TracFone Wireless. We are sorry to about it. Let us take a closer look into what's going on and ensure a resolution for you. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We are looking forward to work with you. Thank you.
couldn't get it to work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work with my phone. Would have liked a little more help.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Frank from TracFone Wireless. We apologize for the inconvenience this may have caused you. We'd be happy to take a look into this for you and get this resolved. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We are open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 6116111.
Not what I was told it would do.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked the sales person for a phone plan that I could call Canada at no extra charge/part of the plan. She told me this plan I could do this with but this was false. I found out later that I would have to buy another international card at an extra expense in order to call to Canada. So frustrating and disappointing.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is April from TracFone Wireless. We are sorry for the wrong information that was provided to you. For us to help you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst service I kept going back forth with about this card that didnt work and tracpone told me that its best buy and it hapens alot I will never go best buy again i had to buy new card with comp on phone I want best buy to do the right thing and give back my money or replace the card
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Frank from TracFone Wireless. We sincerely apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. Let us take a closer look into what's going on and ensure a resolution for you. To do this, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We are looking forward to work with you. Thank you.
Damaged and Worthless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Card was damaged and scratched off 2 numbers when trying to activate. Called Best Buy to get help or replacement and big runaround. Was online order for store pickup so no receipt which would have shown the pin :(
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Frank from TracFone Wireless. We are sorry to hear about it. Allow us to take a closer look into what's going on and ensure a resolution for you. To assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We are looking forward to work work with you. Thank you.
Not good service for returning Tracphone card
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this here at Best Buy. My son accidentally scratch a number off the pin on back. And try to return but wouldn't and I told to call Tracfone, I did and they didn't help me either. So I'm sitting on a 30$ Tracphone card and never used.
No, I would not recommend this to a friendbought card by mistake
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was having trouble setting up the new trac fone.i having trouble with TracFone.i ended up buying this card because my minutes wernt bring processed by tf.this card only has 30 days the card iam used to getting is 90 days.i would like to exchange it but that's not likely.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Robert from TracFone Wireless. We are sorry to know that you purchased a wrong airtime card. We're here for you, and we would love to help out! For us to better address your concern, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
they kept saying no such number or account
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried to exchange crap phone for a different one but they could not because they say there is no such number or registration....over 2 hours of wasted time and finally blew a gasket ... never again this company sucks big time.. beware of tracless phone
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Cristy from TracFone Wireless. Our sincere apology for the trouble you've encountered with our service and any inconvenience this has caused you. Allow us to have another opportunity to take a closer look into what's going on and ensure to provide you with a resolution. To better assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to working with you again. Thank you.
Said get second month free but it was a lie.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The box says second month is free. So I had the guy “set that up for me” in the store and told me it was all set. After the first month phone shut off and the people at Best Buy told me there was nothing they could do.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Cristy from TracFone Wireless. Our sincere apology for any inconvenience this issue has caused you. Let us take a closer look into what's going on and further investigate so we can provide you with a resolution. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to working with you. Thank you.
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died before our use, but after installing $20 card. Best Buy was kind enough to reimburse me for this product but not for $20 card.
No, I would not recommend this to a friendUn
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a pain in the neck to have to buy text minutes every month when you still have phone minuted and GB. You should be able to buy just what you need for more than a month.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Katrina from TracFone Wireless. We understand how you feel, and we are sorry for the trouble. Allow us to help you with this and find the best option that will work for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!