Customer Ratings & Reviews

Hi. This is Jhyzel from TracFone Wireless. Thanks for the excellent rating and wonderful feedback. Have a great day!

Hi. This is Dianne from TracFone Wireless. We're thrilled you're happy with your new phone! We understand it's a change from your old one. Feel free to reach out if you have any questions as you explore its features. Thanks for the 5 stars!

Hello there! This is Redje from TracFone Wireless. Sorry your phone is slow and the power off isn't working. Try restarting it. If issues persist, contact support via Twitter, Facebook, or Instagram.

Hello. This is Arianne from Tracfone Wireless. Thanks for your feedback. There are many reasons why a phone might be slow, including: too much cache, outdated software, malware, aging battery, poor internet connection, not enough storage space, too many open apps and phone is overheating. On the other hand, you can try these steps to speed up your phone: restart your phone, uninstall unused apps, clear your app cache, free up storage space, update apps, avoid live wallpapers and limit background processes. For further assistance, please send us a private message through our social media platforms. We truly appreciate you for doing business with us.

Hi. This is Jhyzel from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a smooth experience with our product and overall services. If you need assistance, please don't hesitate to reach out to us.

Hi. This is Jhyzel from TracFone Wireless. Thank you so much for your wonderful review! We're thrilled to hear that you had a smooth experience in renewing your service. Your satisfaction is our top priority, and it's great to know we're meeting your expectations. If you ever need anything or have any questions, feel free to reach out. Thank you.

Hi. This is Charinadelle from TracFone Wireless. We're very sorry to hear that your phone is working slow. This is definitely not the kind of experience that we want you to have. We understand how important it is to have a working phone nowadays. If you've noticed your phone running slower, there are a few common phone repair issues that may be behind the speed decrease, not enough storage space on device, too many open apps or programs, poor battery health. You can simply update your phone to the newest version.

For the meantime, these are the suggested things you can do:
1. Please try dimming the brightness on your screen.
2. Using power saver mode and closing your apps are just a few ways to maximize your battery power.
3. Make sure your software is updated.
4. Clear unnecessary apps or files.
5. Always make sure you have enough space/storage for your phone to run the User Interface.

Moreover, restarting your phone at least once a week can help free up resources and maintain fast performance. If these problems persist, please contact us, so we can run a quick troubleshooting to your device. Rest assured, we'll exhaust everything for you to have an enjoyable working phone. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.

Hi. This is Jomarey from TracFone Wireless. We are glad to know that you are satisfied with our service. If you need assistance, please do not hesitate to contact us. Thank you for choosing TracFone Wireless. We truly appreciate you doing business with us. Have a great day!

Hi. This is Arianne from TracFone Wireless. We're sorry to hear you're having trouble with the phone's performance and that it's slow to navigate. Try to restart your phone, closed unused apps, check for software updates or check storage space to improve your phone's performance. If these steps don't improve the situation, kindly send us a private message on Facebook, Instagram, or Twitter. We'll be happy to assist you. Thank you for being a valued customer.

Hi. This is Jhyzel from TracFone Wireless. Thank you so much for bringing this to our attention. We're sorry to know that it never worked. Allow us to take a closer look on this issue. Please contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We appreciate you for doing business with us.

Hi. This is Mark from TracFone Wireless. We understand your frustration. While the phone's design is a key feature, performance is equally important. Several factors can contribute to slow performance, such as the number of apps running in the background, available storage space, and software optimization. Have you tried restarting your device or checking for software updates? These steps can sometimes improve performance. For further assistance, we encourage you to reach out to us via Direct Message on our social media platforms (e.g., Facebook, Twitter, Instagram). Our team will be happy to review your account details and work with you to resolve this issue promptly.

Hi. This is Arianne from TracFone Wireless. We are so sorry to hear that your order arrived damaged beyond repair. We definitely want to make things right. Please send us a private message on Facebook, Instagram, or Twitter. Thank you for choosing TracFone Wireless!

Hello there! This is Redje from TracFone Wireless. Sorry your setup was difficult and the phone is slow. Restart, update software, close unused apps, and check storage. Contact support for more help. Reach us on Twitter, Facebook, or Instagram.

Hi. This is Arianne from TracFone Wireless. We're sorry to know that you're not able to use it. We'd like to take a closer look on this issue. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.