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Customer Ratings & Reviews

TRACFONE - iPhone SE with 32GB Memory Prepaid Cell Phone - Silver-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 52 reviews

  • 10%
98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 52 Reviews
  • Rating: 4 out of 5 stars

    Fine little phone

    Posted
    Karl
    • My Best Buy® MemberMember

    Discontinued by Apple, stocks of the SE are yet available for some of carriers, including TracFone, at an excellent price. I've long used TracFone and have no complaints about the wireless service. Customer service can be wanting, such as trying to get this particular iPhone working. It took about 5 tries (on-line chat and telephone) to get to the root of the problem. (My thanks to the one fellow who suggested I go buy a new SIM card, and that did solve the intermittent loss of texts.) Now that the wireless service is working, the phone is proving to be light, trim, and fast. I'd rate iOS between Windows Phone (the best, but no longer available) and Android (the worst) for overall ease of use, but in their latest versions, there's not much difference. I give the nod to iOS because it pirates less of your cellular data in the background, and being on a pre-paid plan, that can be significant. With running solely on cellular (such as when away on a trip), iOS will burn up to 1 MB per day in the background, even with all the various settings configured to "no" for cellular. On my wife's Moto G running Android, it's well over 2 MB per day, some days as much as 4 MB. In both cases, the phone's software marks "system services" as the culprit. (The late, lamented Windows Phone used about 0.1 MB per day there.) The iOS 11 has some bugs in it. Apps don't always scale well to this smaller screen. Two apps, one from Apple and the other a third party, don't read "buttons" which might appear on the far right side of the display. You learn to tap these aiming a little left of the on screen target. Other apps are fine in this regard, so maybe it's a problem with which version of iOS the software was originally written for. Other than that, the apps work well, and the phone's hardware is very well done. Voice quality is decent. The volume button is a little too fine in its steps, leading to numerous clicks to adjust to a new level. The auto brightness is pretty good, but the display is weak in full sun. The camera is fast and takes excellent photos, although you might want to turn off the annoying "live" photo feature which records a 2 second movie along with every photo you snap. Windows 10 can off load photos without iTunes installed. The phone is not perfect (not quite 5 stars), but it's very good for the price. I really enjoy the light and compact size.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Katrina from TracFone Wireless. Thank you for such a positive feedback and for giving us the opportunity to service your cellular needs. TracFoneWireless

  • Rating: 5 out of 5 stars

    Wonderful phone, great service

    Posted
    heres2u
    • My Best Buy® MemberMember

    I've owned many models of Tracfone compatible devices starting with flip-phones and then a couple Android smartphones. My last LG tracfone smartphone was very capable and worked great for 3 years. Although I could care less what other people have, I'll admit I did envy their iPhones just a little, but not their bank-breaking phone plans. With this iPhone SE, not only do you get one of the best Apple iPhone models ever, but you also get an AFFORDABLE phone plan. While the newer iPhone models really haven't added that much, and even lost features, this iPhone has a 3.5 mm headphone jack. Bonus. And, I know the trend is bigger and bigger screens but the SE actually fits comfortably in a pocket or hand. With most websites now being mobile-ready, or even having a supplementary app, the smaller screen size really isn't that big of a deal. The phone is snappy and works great with the tracfone service. Some of the resource hungry apps that brought my Android to a crawl, do not phase this iPhone. Migrating service from my previous Android to the iPhone couldn't have been simpler, and I did it all right through my tracfone.com account. All my minutes, text, and data transferred seamlessly. I never really used my other phone for pictures, so that was not a factor in migrating. Contacts can be shared from the old phone to the new phone via an email account, provided your old phone hasn't died. My wife got one of these iPhone SEs first, so I could see how it performed... then I promptly followed suit. She likes her iPhone more than I do. I have always been rather agnostic in regards to Android vs. iOS because I mostly wanted an economical option. But admittedly, this is a step up from my LG phone and the best Tracfone I've owned.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Cristy from TracFone Wireless. We are glad to hear that and appreciate your loyalty throughout the years you've been with us. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall services. Should you need assistance, please do not hesitate to let us know. We will be happy to assist you. Have a great day ahead. TracFoneWireless

  • Rating: 5 out of 5 stars

    Best Phone Ever

    Posted
    MontyB49
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I been a customer with TracFone since like 1998 and never been with another company and now I know why. It's because of the customer service. This SE iPhone is the best phone I ever had through TracFone and when I started the phones were very big like walkie talkies. Now this phone updated right away and let me link my ipad with it and I had no problems with that. I had to call customer service with help with keeping my account and other small details and as always it was great customer service. The phone was a bit pricey but well worth it. I am very happy and am loving my phone.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Cristy from TracFone Wireless. Thank you for giving us a positive feedback and for being a loyal customer throughout the years you've been with us. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall services. Should you need assistance, please let us know. Have a nice day. TracFoneWireless

  • Rating: 5 out of 5 stars

    Good phone for my simple needs

    Posted
    Nancy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm not a strong cellphone user. I don't make a lot of calls. I really just wanted a phone that I could use with my new car's apple carplay to get a map tool. I also wanted a phone for low level texting and a few calls that I may make (not when I'm driving however). I didn't want to pay a large monthly fee but wanted the access when I needed it. This is perfect. I get an iPhone that is small and just right for me. I can add minutes and texting and data when I need it. A big thumbs up from me!

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Mae from TracFone Wireless. Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! TracFoneWireless

  • Rating: 5 out of 5 stars

    Great phone.

    Posted
    jennypenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Never had an iPhone before. My Samsung was beginning to die. I need a new phone but did not want to pay an arm and a leg for it. I wanted to find a phone that would be within my budget. I also wanted a TracFone because I don't want to be bother with a service plan. I like to refill my phone when its convenient for me. Bottom line I love this phone. It gives me all I need in a Phone.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Glen from TracFone Wireless. We're glad to know that you're happy and satisfied with your new phone. Thank you for being one of our loyal customer as well. If assistance is needed, let us know. TracFoneWireless

  • Rating: 4 out of 5 stars

    A good value for some

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This model's a bit "old" in tech terms, having had several gens of iPhone follow it. Still, at the right price -- and mainly pushed by pre-paid providers -- it can be a nice unit, especially for use as a second phone or for someone who just wants an iPhone to pair up with his or her other devices. Also be aware, screen size will seem small compared to most newer phones.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Janet from TracFone Wireless. We appreciate your feedback and for sharing your insights over one of our offered products. Should you be having queries or any concerns, just let us know. TracFoneWireless

  • Rating: 5 out of 5 stars

    Great price, great service.

    Posted
    Rebeljt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this to replace a dying iPhone 5 my son is using on TracFone. The setup couldn't have gone easier. We backed up the iPhone 5 and restored it to the iPhone SE. A few passwords later and we were up and running. The form factor was the same as the iPhone 5 so no new cases or accessories needed. Also excited about having more memory and a faster phone. It's a win win for my son.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. My name is Maria and I work with TracFone Wireless. Thank you for such a positive feedback and for giving us the opportunity to service your cellular needs. TracFoneWireless

  • Rating: 5 out of 5 stars

    Nice small and just as good as the 7

    Posted
    Shawn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a 7 that I use for work that I had to send away for repair. I am on call for work and a phone is crucial. Coverage is surprisingly good in some of the remote areas of the northeastern areas of the NS=C and SC border. It's all just as good as the 7 that I have just a smaller version that is actually better for me. I would highly recommend this phone.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Glen from TracFone Wireless. We appreciate your feedback. We're glad that you're happy and satisfied with our service. If you need assistance, please don't hesitate to let us know. TracFoneWireless

  • Rating: 5 out of 5 stars

    Great Smartphone for Tracfone

    Posted
    RTSM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Apple SE phone is a great phone to use with a Tracfone Account. The phone is brand new, easy to activate and a real value with respect to price. It has an excellent camera and will do nearly everything a higher priced Apple phone will do. If you use Tracfone as your provider, this is a perfect phone to purchase.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Katrina from TracFone Wireless. We are incredibly grateful that you took the time out to leave us this positive feedback. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Should you need further assistance, do not hesitate to contact us. Have a great day! TracFoneWireless

  • Rating: 5 out of 5 stars

    The perfect phone for me

    Posted
    elkhartmike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Gabe and Phoenix from the mobile department set me up with a replacement iPhone and fixed my data problem with TracFone that was keeping me off the Internet for over a year. I came to the store for a new Mac and an air printer, but also bought the phone because the guys were so helpful and competent.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great little phone

    Posted
    Kenz
    • My Best Buy® MemberMember

    I’ve been with tracfone for a few years and wanted to get away from android. This synched completely with my ipad during setup, and the activation process on tracfone.com was easy and fast. I love the size too. So far - day 1 - everything is going great, and i have another reason to love tracfone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressed so far

    Posted
    Steph
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my first smart phone so I don't need much out of it: phone, search engine, lightsaber app. You know, the usual. Having an iMac and two iPod touches, there wasn't much of a learning curve and I'm very pleased. It makes me wonder what the $1100 model has over the SE.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Cristy from TracFone Wireless. Thank you for giving us a feedback and choosing us to service your cellular needs. Should you need assistance, please do not hesitate to contact us. We will be happy to assist you. Have a nice day. TracFoneWireless

  • Rating: 5 out of 5 stars

    Great cellphone

    Posted
    Lh2E3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased my IPhone cellphone so I could do facetime with my granddaughter, but I love all the other features that come with the phone. I have had a tracfone for years and have been very happy with it. Easy to put more minutes on and at a reasonable rate

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Cristy from TracFone Wireless. We appreciate your loyalty throughout the years you've been with us. Thank you for giving us such a positive feedback and the opportunity to service your cellular needs. Should you need assistance, please let us know. We will be happy to assist you. Have a nice day. TracFoneWireless

  • Rating: 5 out of 5 stars

    Happy Customer so far

    Posted
    Customer222
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Easily transferred my phone number and Tracfone minutes to the new phone using the Tracfone website. The bonus 60 days with additional minutes and texts were automatically added to my previous balance - no special action needed.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Glen from TracFone Wireless. We appreciate your feedback and for being a TracFone Wireless customer. If assistance is needed, please let us know. Have a good one. TracFoneWireless

  • Rating: 5 out of 5 stars

    Economical Phone

    Posted
    WhalerFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this same Apple Trac-Fone for my wife last Christmas that I decided to get one for myself as well. I do have an Apple Smartphone for work, but the time came where I needed my own personal Smartphone and this was it, and very economical!

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Mae from TracFone Wireless. Thank you again for sharing such a positive experience. It means the world to us. We really appreciate your business. Please let us know what we can do for you in the future. TracFoneWireless

  • Rating: 3 out of 5 stars

    My sister couldn’t learn how to work it.

    Posted
    Rosie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the iPhone se and cover for my 88 year old sister...alas, she could not learn how to work it, even after much training at Best Buy ( so helpful!) and also with my help, so we returned it. I have the same model and I think it’s great.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Cristy from TracFone Wireless. We understand where you're coming from. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall services. Should you need assistance, please contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you. TracFoneWireless

  • Rating: 5 out of 5 stars

    Upgraded tracfone

    Posted
    CaptainB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was reluctant to spend this much for a tracphone but my old one began to not receive complete texts. My wife’s did the same. So these iPhones did the job and learning curve was not difficult. Like it.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Mae from TracFone Wireless. We appreciate your positive feedback. We do take pride in catering to our guests’ needs the best way we can. TracFoneWireless

  • Rating: 5 out of 5 stars

    Great new prepaid starter

    Posted
    stevenoct204
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is an awesome first starter iphone for tracfone ! Plenty of storage and priced just a little above what used pre owned ones are selling for. Comes with a year warranty and the ability to add Apple Care!

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Mae from TracFone Wireless. Thank you for the good feedback and rating. Should you need further assistance, please let us know. TracFoneWireless

  • Rating: 5 out of 5 stars

    Great phone,and camera.

    Posted
    Fran
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This unit is a great value for the money! I have never owned or used a iPhone before but I can see a difference over others. I'am still learning all the tools on this phone. Glad I purchased this iPhone.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hello. This is Mae from TracFone Wireless. Thanks for taking the time to leave a review. Your satisfaction signifies that we are doing a great job. If you have any questions or need assistance in the future, please let us know. TracFoneWireless

  • Rating: 5 out of 5 stars

    Verry happy with the phone

    Posted
    grannie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Smooth transition from my old phone. I am still learning to use many of the features but have been very happy with the quality of sound while talking and all features I have used to date.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi. This is Mae from TracFone Wireless. Glad to know you love your own TracFone iPhone SE. I appreciate your positive feedback. We do take pride in catering to our guests’ needs the best way we can. TracFoneWireless