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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 49 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers value the LG K31 Rebel Prepaid for its ease of use, citing its straightforward setup and user-friendly interface as key advantages. The phone's camera also receives positive feedback for its image quality. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 49 reviews
  • Rated 3 out of 5 stars

    Best Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dont like it that much because you can’t play games on it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    TracFone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well right out of the box. Good tone and signal. This phone is easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to figure out

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact the phone has 32 G compared to my old of 16, but the format is a little hard to figure out. I'm sure with time it will be easier. Very familiar with tracphone, but right now I'm hard pressed to NOT throw it against the wall!

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Allow us to help you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day! tracfone-wireless

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A really good value for a budget phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter. She is happy with it. It is fairly responsive. Very little wait for most functions. The 13 mega pixel camera is nice. Octa core processor and 32 gig of memory don't hurt either.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice phone for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the price and easy to use if you don't need anything too fancy. This phone is replacing an older LG so I'm used to the functions.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for your purchase. Have a nice day! tracfone-wireless

  • Rated 4 out of 5 stars

    Buy a screen protector

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price, while it lasted. after 6 months it would emit a noise when in use, even playing solitaire! Sent it back to tracfone and they sent me a refurbished newer LG.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for using our service. If you need assistance, please let us know. We're always here to help. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    An Excellent For The Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    East to use with no glitches. An excellent phone for the price. Long-lasting charge.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. Thank you for using our service and for sharing your feedback. It is our pleasure to service your cellular needs. Have a nice day! tracfone-wireless

  • Rated 4 out of 5 stars

    Good but the wifi is a flaw. Likely returning it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a pocket computer it is pretty good. Lots of bloat ware comes with it though. The thing that’s probably going to make me return it is that it doesn’t support 5Ghz and 2.4Ghz as the description indicates. Can’t connect to half the WiFi hotspots out there.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call reception is good, good cameras and it works as it should. For the money it’s a great deal.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy unless you REALLY LOVE APPS.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a senior and therefore NOT the demogpaghic that this "smart" phone is designed for. I have had it for 3 weeks and the ONLY good feature That I can consistently get is the weather. Texting is miserable because the screen is too small; "helpful" letters or words insert themselves into the message. It is ultra sensitive and a pause is rewarded by a gap; an unfinished line. I would throw it away but it may be useful to someone but it now contains my personal info. I will have to have the Geek Squad erase it all. I can't even access my Account!!!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    His 1st phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for my preteen to keep in contact with me.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Ramel from TracFone Wireless. Thank you for taking time to share your experience with us. We are glad to know that you are satisfied with our product. Have a great day! tracfone-wireless

  • Rated 4 out of 5 stars

    Phone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good quality phone. Screen cracks easy tho.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. We thank you for your feedback. Should you need to reach us, feel free to chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day! tracfone-wireless

  • Rated 3 out of 5 stars

    Phone Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a decent price but it is very difficult to work and I could have used some more guidance and instructions with that. It also does not have that great of reception and drops calls quickly. However, the girl that helped me was very helpful and took a lot of time.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for taking out the time to give us a rating and feedback. If you need further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. tracfone-wireless

  • Rated 4 out of 5 stars

    works great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great still have it all this time would buy again

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for the perfect rating. We are glad to know that you are satisfied with this phone. Have a great day. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Trac phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good nice phone doesn't take alot to setup I really enjoy ut

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tracfone lg k31

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently purchased 2 tracfone lg k31 mobile phones and am very satisfied with their performance .best buy had the lowest price which my income. thank you for the quick response and delivery.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Wendy from TracFone Wireless. We're delighted to hear that you're very satisfied. We truly appreciate your business, and we're so grateful for the trust you've placed in us. Have a beautiful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Easy SetUp

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a temporary phone after existing phone was damaged. Setup and use were easier than expected and battery has held up very well.

    I would recommend this to a friend
    • Brand response from TotalWireless
      Posted .

      Hi. This is Janet from TracFone Wireless. Thank you for letting us know about your recent experience upgrading your phone. We look forward to keep doing business with you. Have a nice day! totalwireless

  • Rated 4 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is hard to figure out how to use it. It keeps going off and I have to keep turning it back on when using it. Other than that it is a nice phone. Still trying to learn how.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. We're sorry to hear about your trouble using your phone. Let us help you set it up according to your preferences. Just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. tracfone-wireless

  • Rated 5 out of 5 stars

    LG Rebel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone Rebel Nice phone. But volume buttons and power button should be where they're on the LG Destiny

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very easy to use and affordable with various options for purchasing minutes/days.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for leaving us a perfect rating. Have a great day. tracfone-wireless

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