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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 231 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers commend the Samsung Galaxy A11 Prepaid for its ease of use, excellent camera quality, and long battery life. Many appreciate the large screen size and ample storage, finding it a good value for the price. Positive feedback also highlights the phone's overall performance and features. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 231 reviews
  • Rated 5 out of 5 stars

    Samsung phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung always meets expectations for value and quality. Great phone and works seemless

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter. She likes it a lot. The battery lasts a long time and there is a lot of space for apps.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're glad to hear that. Thank you for your purchase. tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    great phone for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a great phone for the price. Easy to use

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for your purchase and feedback. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does what I need it to. charges fast and usually lasts all day.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for giving us the opportunity to service your cellular needs. Should you need assistance, please do not hesitate to let us know. We're always here to help. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This have this phone after 2 years and everything still works great, I plan on using it until it can not work anymore

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great phone for price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Still learning all the features. Charges fast.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for sharing your experience in using this phone and for the ratings you have left. In case you need assistance, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Decent upgrade, which I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Tracfone for a couple of decades now. This phone is much larger than the A10, which I am not really happy about. I like a smaller size. But, it is a Samsung. Which means it is well designed and very intuitive in every way.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Wendy from TracFone Wireless. We appreciate the feedback. Feedback from our customers is very important to us. Thank you for taking the time to share your thoughts and rating. Have a beautiful day! tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device got me out of trouble when I lost my iPhone. very practical easy to use and cheap fully recommended

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We're glad to hear that you like this phone. Thanks for the star ratings and for using our service. Your support and voice are very important to us. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best but for the price Its good doesjt run multiple apps at once but for the price can't expect much

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, screen size is nice but the phone is still easy to hold. Camera works well enough for a budget phone

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for the rating and feedback. We truly appreciate it. We are glad to know that you are satisfied with your purchase. Have a great day. tracfone-wireless

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this model. Love it! Has plenty of storage space and I like the larger screen size.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for the perfect rating. We truly appreciate your business with us. Should you have inquiries or concerns, please do not hesitate to let us know. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    TRACFONE Samsung Galaxy A11

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my cell phone from a Virgin Mobile to the TRACFONE - Samsung Galaxy A11 because I wanted more options and features and this phone meets that purpose. Though one complaint I have about this phone was having it turned on by the TRACFONE rep: it took two hours for them. Whereas VIRGIN mobile phone it took them five minutes. Once it became operational it works great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay, until I run low on memory.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than needing to update the version of Android due to a couple apps that would no longer work with my not so old phone, I was looking forward to the increase in memory from 16 to 32 gigs for those apps that could not be moved to an internal micro sd memory card. Well, much to my disappointment, this phone will not allow any apps to move. It will store my pictures and music on the sd card, but I for see the day when I'll once again be short of phone memory as I add new apps and other apps are updated.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Very satisfyed with Samsung Galaxy A11-Tracfone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone-Samsung Galaxy A11 is a quality phone with all the features you need. Price and service package were a definite selling point. Sounds great and pictures are clear and vibrant. I liked mine so well I purchased this one for my wife!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. We're glad that you're satisfied with our product and service. Thank you so much for your 5-star review. We appreciate your business and trust. tracfone-wireless

  • Rated 5 out of 5 stars

    Galaxy A11 32GB (Unlocked)

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this phone as a camera, a computer . I just just connect to home internet then the world is yours.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice phone for basic use at good price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to upgrade because of changes with the network. The store associate recommended this phone after telling her what I was looking for. The phone I planned on getting had been sold out but she said she could order it if I wanted. I use a cell phone mainly for making and receiving calls and texting. It does more than I needed but I'm still learning. Very satisfied with purchase so far.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're happy to know that you're satisfied with your purchase. Thanks for the feedback. Have a great day! tracfone-wireless

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Quality and great service!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Samsung Tracfone has a very comfortable size and the 3 lens camera takes great pictures. It is easy to operate and carry. Very happy with my purchase and especially with the help I received at Best Buy when I bought it. They left my new phone ready to use including transferring my contacts from my old phone. Great phone, great service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Galaxy A11 is okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do really like my new Samsung Galaxy A11, but have only one complaint. There is no way to change the appearance of the calendar to show a week only. Instead, you either have only the selection of viewing it by months or the whole year. At least my old Samsung Galaxy A7 had that feature.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. Thank you for taking the time to rate us. We are happy to know that you are happy with your new phone. On the other hand, about your concern with your phone's Calendar settings, let us see what we can do to help. Feel free to chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Would buy again if it breaks after some time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone it's cheap and can do what a premium phone can do in many ways

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Arianne from TracFone Wireless. Thanks for your feedback and purchase. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    First time cell phone owner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to the cell phone life. I am finding this one easy for me to navigate. After living with a landline for 60 years, it was nice when I was told I could have my landline switched over to my cell phone so I would not hafta make sure everyone got a new number from me. One less thing to stress over. I am still learning and people have been very helpful.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you for your purchase and feedback. Have a wonderful day! tracfone-wireless

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