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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 45 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Samsung Galaxy A12 32GB Prepaid, frequently praising its ease of use and setup. Many also appreciate the phone's value for its price and its ability to take clear photos. Positive feedback also highlights the device's long-lasting battery. Overall, the product receives high marks for its user-friendliness and performance relative to its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 45 reviews
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    htbiddie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what I do with a cell phone, this A12 does it. Has enough storage for my use. It may not stack up to the high end, high prices phones, but for my needs it works great. Holds a long charge and is easy to operate, even for me.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Franz from TracFone Wireless. Thank you so much for taking the time to leave us a 5-star rating. It is much appreciated! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Samsung Tracfone Smart Phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with plenty of storage for all of your favorite apps. Way better than the cheaper phones that you find at other stores. I would buy this again.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Ramel from TracFone Wireless. Thank you very much for your purchase and your 5-star review! We truly appreciate it. Have a great day. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously had a Samsung and thus chose a new one. Like a number of things about the phone i.e. slimness and ease of locating 'things.' Also helps that it is an updated model and thus faster plus has a number new features. So far I am loving it!!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jane from TracFone Wireless. Thank you for giving us a 5-stars rating. We greatly appreciated it. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    Make mo mistake the 5 stars.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put 5 stars so this would get read...best buy is a deceitful company yo buy a phone from. Assured me that this phone could use any plan and while they will transfer your number you will soon find out that you canmot enter the information to use a new service. Hate best buy...never purchase anything from them again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great deal on a solid phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does all the Android phone things and does them very well. Perfect for my son’s first phone. Nice price too in a combo with the Tracfone card.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you for the perfect rating and feedback. If you need further assistance, you can chat with us using this link https://www.tracfone.com/support/contact-us. We are open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dont change anything, if not broke, dont fix it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with able to find things easier on this samsung, A12, other types of phones, are confusing. Love this new phone

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katherine from TracFone Wireless. We're glad to know that you love it. Thanks for the feedback. Have a great day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the money it has everthing i need bought it in june 23

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from TracFone Wireless. We are really glad that you like our phone. Your support and voice are very important to us. tracfone-wireless

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung phone. It was easy to set up and use. The pictures turn out so clear and need this for new Granddaughter and a new puppy.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for the rating and feedback. We are glad to know that you are satisfied with your purchase. We truly appreciate your business with us. Have a great day. tracfone-wireless

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great product at a great price point. Like it

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for your feedback and positive rating. We're glad to know that you like it. tracfone-wireless

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issue so far, really like the phone. the camera quality, the apps i use the most I am happy with. Would purchase this again.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for the perfect rating and wonderful feedback. We are glad to know that you are satisfied with your purchase. Have a great day. tracfone-wireless

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone for the money!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy A12 is a great no-frills, affordable phone. It has all the features I need, and twice the internal memory of my previous phone. Good battery life, and pages upload quickly. I can read the screen in strong sunlight instead of having to shade it with my hand. I like the fingerprint identification for easy opening. A good value for someone who doesn't spend most of their waking hours on the phone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We are happy to know that you're satisfied with your new phone. Thanks for the excellent rating and feedback. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Galaxy A12 Tracfone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After downloading Samsung Smart Switch onto our old Samsung Tracfone, it was easy to set up & transfer number, contacts, etc. to the new phone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. Thank you so much for the 5-stars rating and your feedback. We greatly appreciated it. Have a great day! tracfone-wireless

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Pleases with A-12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this mid-range phone. We replaced a 5-year-old basic Samsung phone that had call connection issues. This A12 will call on wifi, works great.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jane from Tracfone Wireless. Thank you for the ratings. If you need assistance please contact us. tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    WOW!?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price!! My son loves it. Nice looking too

    I would recommend this to a friend
    • Brand response from TotalWireless
      Posted .

      Hi. This is Redje from TracFone Wireless. Thank you so much for the 5-stars rating and your feedback. We greatly appreciated it. Have a great day! totalwireless

    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jomarey from TracFone Wireless. Thank you so much for the 5-stars rating and your feedback. We greatly appreciated it. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Very Happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent phone. I am well pleased with the speed of resonse and the size of the screen. I have been a Tracfone customer for many years, and enjoy the freedom from contract that it gives me.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're glad to know that you're pleased with your new phone. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Samsung galaxy A12

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    samsung a12 tracfone works good. has a good bright screen.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from TracFone Wireless. Thank you very much for your 5-star review! tracfone-wireless

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Samsung A 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone.Takes great pictures.Easy to set up.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Wendy from TracFone Wireless. We're delighted to hear that you love the phone. Thank you so much for the feedback and 5-star rating. tracfone-wireless

  • Rated 3 out of 5 stars

    Need better instructions.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble setting it up. Screen display does not stay on long.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi . This is Franz from TracFone Wireless. We are sorry for the trouble for setting up your phone. Please contact us so that we can assist you. For assistance, please chat with us through this link https://www.tracfone.com/support/contact-us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Upgradeable While Still Low Cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good mid-range device. Reasonably easy to learn and customize. Transferring information to new phone was fast, with very little lost. Was able to transfer Tracfone sim card right over corn my old TCL-LX. Pre-loaded Samsung apps are a good range of services, from games to word processing to fitness. Android 11 means I am not hopelessly out of date.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jude from TracFone Wireless. Thank you for your rating and feedback. We appreciate it. Have a good day! tracfone-wireless

  • Rated 4 out of 5 stars

    Good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had a short time. So far so good. Better than last one.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Arianne from TracFone Wireless. Thanks for the feedback and rating. We truly appreciate it. tracfone-wireless

    • Brand response from NET10
      Posted .

      Hello. This is Arianne from TracFone Wireless. Thanks for the feedback and rating. We truly appreciate it. net10wireless

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