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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 45 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Samsung Galaxy A12 32GB Prepaid, frequently praising its ease of use and setup. Many also appreciate the phone's value for its price and its ability to take clear photos. Positive feedback also highlights the device's long-lasting battery. Overall, the product receives high marks for its user-friendliness and performance relative to its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 45 reviews
  • Rated 5 out of 5 stars

    First-Time Smartphone Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smartphone and I'm writing this review after owning it for only a couple of days, but so far, I'm happy with it. I only use my phone for making calls and texting, and it does both of those things well, so no complaints here!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Jomarey from TracFone Wireless. Thank you so much for your feedback and for giving us a perfect rating. We greatly appreciate it. Have a wonderful day. tracfone-wireless

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great basic phone.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long lasting battery. Disable apps you dont use. Great phone for basic talk/text.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We're glad you like the phone. Thank you for the feedback and star ratings. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good for at a good price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works well and is very user friendly.I would purchase again.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jane from TracFone Wireless. Thank you so much for your encouraging star ratings! Rest assured that we will continue to work hard to improve our offered products and services. We look forward to keep doing business with you for more years to come. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome better than my last few phones Also my service is good

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're glad to hear that. Should you need further assistance, please do not hesitate to contact us. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    PHONE HOME

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS GREAT AND A GOOD PRICE IT DOES ALL I NEED IT TO DO

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from TracFone Wireless. We're glad to know that you love it. Thanks for the feedback. Have a great day! tracfone-wireless

  • Rated 4 out of 5 stars

    My New GalaxyA12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few problems with the phone when I first got it, but it was not the phone that had the problem it was me trying to get used to and learn all the things it was capable of doing i am really beginning to love it now that i am learning more on how to use it, I am sure i will give it five stars once i know what i am doing

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Arianne from TracFone Wireless. Apologies for any inconvenience you encountered. Should you need further assistance, please feel free to chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. tracfone-wireless

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice , as advertised looks good on screen cheap

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. Thank you for the star ratings and feedback. Should you have inquiries or concerns, please do not hesitate to let us know. We're always here to help. Have a wonderful day! TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out the box and it works! It was great easy to set up good deal!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi this is Joel from TracFone Wireless.
      Thank you so much for giving us a positive feedback in our product and over all services, we really appreciate it. If you need further assistance, please let us know . Thank you tracfone-wireless

  • Rated 1 out of 5 stars

    This phone sucks!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very frustrating. I have to restart it 2 to 3 times a day to get it to open my apps. There is a delay in the keypad that’s super irritating and it drops a lot of my calls. I wouldn’t buy it again!!! I’m considering just returning it.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. We are sorry to hear that you are having issues with your phone. We understand where you are coming from. Allow us to take a closer look into what's going on and ensure a resolution for you. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. tracfone-wireless

  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement phone for my 94 year old Father. He loves it and has no problem using it.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. Thank you for your rating and feedback. We appreciate it. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Samsung Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an older cell phone, and we could not be happier.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. We're delighted to hear that. Thank you so much for the perfect rating. Have a great day! TracFoneWireless

  • Rated 4 out of 5 stars

    Samsung galaxy a12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is ok besides the fact that you have to reset it all the time to receive phone calls.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from Tracfone Wireless. Thank you for the ratings and feedback. If you need assistance please let us know. tracfone-wireless

  • Rated 5 out of 5 stars

    Retiree

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Samsung Galaxy 11 and wanted to upgrade I like the New A12 Love it

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're glad to know that you love it. Thanks for your feedback. Have a wonderful day! tracfone-wireless

  • Rated 3 out of 5 stars

    Good for kids

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sons like the phone. More memory than the perious model.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're glad to know that your sons like the new phone. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a good phone for the price. I didn't get a prepaid month with it, like I thought it specified. So I went out and bought a card. Not sure if it was my misunderstanding or I was swindled on that item. However, the phone itself is good and only a bit different than the other model I had. It is easy to navigate for a newby and fairly simple to understand its workings. Overall I would recommend it.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Jomarey from TracFone Wireless. Thank you so much for giving us a perfect rating. We greatly appreciate it. Have a wonderful day. TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Decent phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone , does what I need it to. Better than my last LG phone and much easier to use also.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Joel from TracFone Wireless. Thank you for the ratings and feedback. We truly appreciated it. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Camera quality, Price

    Rated 4 out of 5 stars

    Galaxy 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you get a quality product. Great photos too.

    I would recommend this to a friend
    • Brand response from NET10
      Posted .

      Hi. This is Redje from TracFone Wireless. Thank you for the rating. Have a wonderful day. net10wireless

    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katherine from TracFone Wireless. Thank you for the rating. Have a wonderful day. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. No contract, no fees. Easy to set up and has all the qualities I need. Best purchase I ever made.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Wendy from TracFone Wireless. We're happy to hear that you love this phone. We're glad that you're satisfied with your purchase. Thank you for your business and trust. Have a beautiful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Number one!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Tracfone for the money!!! Fast response to any request. Great for shopping on the Internet.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you the rating and feedback. We're glad to know that you are satisfied with your purchase. We truly appreciate your business with us. Have a great day. tracfone-wireless

  • Rated 5 out of 5 stars

    Great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ..,.................................................. *Trick* use your TracFone for safe link

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. Thank you for your five-star rating. Have a nice day! tracfone-wireless

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