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Customer Ratings & Reviews

TRACFONE - Samsung Galaxy Centura No-Contract Cell Phone - Gray Blue-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 159 reviews

81%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 159 Reviews
  • Rating: 2 out of 5 stars

    Freezes make it near useless

    Posted
    bazil323
    • My Best Buy® MemberMember

    I got this as a replacement for a VTE Valet that the light sensor had quit working right (after only 2 months of use!). I hoped the Samsung Galaxy brand would last longer, and at first I really liked this phone. It felt nice in my hand, and it seemed the interface was slightly smoother if perhaps a little slower than the ZTE. However, within a few hours of owning this phone, I went to open an app and the thing froze. At first I thought it was just a bad app and didn't worry about it because after restarting the phone it seemed fine. I then went on vacation for a week and left the phone off most of the time because I had no service and the phone would die within 8 hours anyway. When I got back home, I noticed that the battery would die by the end of the day even with Wifi off, not using apps, no calls/texts/data use, and the screen brightness at about 30%. I finally figured out that I hadn't turned data off completely (after it had completely used up my data that I hadn't even used other than sending 2 picture messages that failed to send because of being in a no service area). I then turned data off, and I don't use the phone much. Maybe 1 call a day for less than 5 minutes, a couple texts, and check Facebook once a day for about 10 minutes, maybe check my emails once a day and don't really even read/send anything and just look at the subject lines. I mostly use my tablet for anything that I'd use data for. I still can only get about 18 hours out of the phone. A far cry from the 10 days of standby time claimed. But the main problem is that this phone freezes up at least once a day, requiring me to either turn the phone off or if that won't respond, take the battery out to restart it. It has frozen using the camera, opening apps like Facebook, and even on the lock screen! I'm taking it back and hopefully can exchange it for a ZTE Valet. I'm even considering going back to the high-priced contact service instead of Tracfone because I'm so sick of issues with Tracfone phones. This is my fourth phone in about 1-1/2 years of being with Tracfone, all replaced because of performance issues. The cost of replacing so many phones is offsetting the cost savings on minutes/text/data.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice for a kids phone or older adult

    Posted
    Denver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought for my daughter, 8yo..calls and text's are the only things she uses it for..and are the only thing that works fast,other option's internet etc that I tried are just way to slow.,, downloads,Internet etc. And even though tracfone runs on any of the major carriers network's signal strength varies greatly even from one side of the house to the other (did both by window ) also loses signal the farther you go (smaller distant town's ) but was able to still get signal on my Verizon phone (S4), and her previous tracfone was a lower end LG model which did get signal in same place as above. However if it's just used for basic calling in your home area and you don't need/use for travelling. For the price...it's worth putting in a glove box/kids backpack for emergencies or to ck on at friends house...so if you stay local or in populated area's even distant ie: Could use in say Chicago on way to Buffalo dead spots along the way but would be fine in buffalo and in almost any metro area along the way. ..they do offer better models ,most reasonably priced that would get better reception...and you can almost always find a few tracfones on sale....

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    A low priced beginner feature filled smartphone

    Posted
    TracfoneSamsungGalaxy
    • Verified PurchaserVerified Purchase

    The enclosed user instruction booklets are deficient--virtually worthless. It is like gaps of steps/procedure/subject matter left out. Remedy is to view/download User Manual from website and read/ re-read / identify how-to's from this comprehensive manual; but, this comprehensive real-time user manual is 328 pages (!!), but a "must-do" to at least download to view on your PC for reference.. Perhaps 10% content is misc. information other then specific subject matter usage instructions. Once you view the Table of Contents & index of the site manual, it will be very apparent how much is lacking in the 2 booklet instruction manuals provided with phone & how valuable the site manual is for reference-picking out subject matter you wish to apply. Printing out user manual will call for about 150 pages double sided, and best done in non-draft status so images shown are as clear as possible. Paper and excess ink usage is unfortunate aspect. (Poor camera resolution-only 3 megs)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Went through 3 phones in 6 months

    Posted
    ConstantArt
    • My Best Buy® MemberMember

    Both me and my mother got this phone last December. Hers had to go back because of a bug updating the Android software - it would crash and freeze, never able to complete the update. I had to exchange my phone 3 separate times for various problems from connectivity to screen sensitivity and power up problems. I've been on phone #4 for about three months and am starting to have battery problems, along with frequent crashes. Tracfone has been great about sending me replacements, but I think this model is simply a lemon. Even on good days when it works, it's slow to load anything, no matter how much I've tried optimizing it for speed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Product

    Posted
    MJHeydinger
    • Verified PurchaserVerified Purchase

    The camera works. It's not the best. Certainly not the worst. I'm not addicted to my cellphone, so this is an excellent compromise phone to give me the services that I need, for the times that I need them, without having to pay for a lot of bells and whistles that I'll probably never use. Let alone even ever know I had them. The phone is good. Usual issues of learning new equipment. In a little over a week, I had pretty much everything I was looking for figured out. Only advice, download the actual owner's manual online. The documentation included in the packaging isn't worth the paper it was printed on.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Sorry I Left My Old Phone

    Posted
    oldcust

    I have several Samsung TVs, a laptop and now this phone. It's the only one of their products I'm sorry I bought. Of course, I'm not sure if it's the fault of Samsung, Android/Google or Tracfone, but the erratic, arbitrary behavior of the phone is very annoying. One time something works, the next time it doesn't or it takes 12 tries to get it to do something it did before. I wanted to use up the minutes the old Tracfone was accumulating, but this is worse. There are a gazillion minutes in each of the three categories. There probably will STILL be a half a gazillion when I die......

    No, I would not recommend this to a friend

    • Brand response

      TracFone Wireless

      Good day, oldcust. We do apologize for any inconvenience this may have caused. Please send an email to TracfoneBV@Tracfone.com in order for us to assist you with your issue. TracFoneWireless

  • Rating: 1 out of 5 stars

    Clock issues big concern

    Posted
    TracfoneUser

    Biggest problem is the random resetting of the clock back 6 hours. This is a known error, yet nothing has been done to correct the problem. Big problem if you are relying on the phone to be your alarm. Battery drains quickly--even after removing most of the apps. The phone frequently freezes and need to re-start. Loved this phone until the clock issues started and needing to charge the phone every 5 hours with pretty much no use. After 6 months I gave up and changed to the LG Optimus Dynamic 2. Good so far and amazing battery life.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Terrific phone for the price!!

    Posted
    techie54
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this phone to replace a lower model tracfone and to also replace my Ipod touch that died. The WiFi feature of the phone is terrific...Connects every time and works perfectly. The phone itself works great and call quality is clear and reliable! This screen is a little smaller than other higher priced Smartphones, but very usable. Compared to the higher end Smartphones, you cant beat this one for the price. Im very happy with it. So happy, I bought my wife one also!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Fills a niche

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this for my son so he would have a smartphone without a contract. So far, it works well enough. My big complaint is that understanding how to pay for data and for minutes at the store was essentially impossible. We asked multiple sales people. One girl said to read the documentation. But no one could understand the documentation in the store, either. We have available minutes that we transferred from another Tracfone, but the data access has now stopped working. I'm sure I can figure this out, but so far I just don't get it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Tracfone

    Posted
    shar
    • My Best Buy® MemberMember

    I had my phone only 3 months and would not hold a charge. Returned the phone and got a refurbished phone. It took 3 days to get it working with many hours on the phone. I lost all the minutes I had before the last card I added. They really could care less that it wasn't working. This is not what I expected. I don't use my phone very often is why I chose a Tracfone. But I am disappointed.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Shuts down for no apparent reason

    Posted
    NBCarol
    • My Best Buy® MemberMember

    When it works, I really like the phone. My problem is that I have had it for about 8 months. It totally shuts down for no apparent reason - sometimes several times a day, sometimes less often. Most of the time in order to get it going again, I have to remove & replace the battery, Very frustrating. I emailed Samsung about this with no response. I have a friend with the same phone and the same problem.

    No, I would not recommend this to a friend

    • Brand response

      TracFone Wireless

      Good morning, NBCarol. We do apologize for any inconvenience this may have caused. Please send an email to TracfoneBV@Tracfone.com in order for us to assist you with your issue. TracFoneWireless

  • Rating: 4 out of 5 stars

    good basic phone for a reasonable price

    Posted
    DvdFan52722
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been a Tracfone user for almost 3 years now. This is my 3rd phone as I've done a couple of upgrades along the way. this phone and tracfone service is a reasonable alternative to some of the very expensive plans that are on the market today. While features may be limited I still have good service, send and receive messages reliably and overall feel it is a great value.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be Better

    Posted
    Auxlo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The phone from Best Buy does have a much better charger than the one I received from amazon, however, the phones could be better. The batteries runs down quickly, the phones freeze almost daily, and the screens are a bit small for internet browsing. They does hold a lot of apps. I also installed a 360 Security free app, and I'm glad I did. Overall, I'll look to another brand of wifi phone, next time, if Samsung fails to redesign this model.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Decent product, terrible service

    Posted
    autoloco
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After activating the phone, we could neither make nor receive calls. We spent four days and more than 12 calls to Tracfone "customer service" in an attempt to resolve the problem. Each time we called, we had to repeat the problem to a different person. It was especially aggravating becsuse we were cut off numerous times. The phone itself seemed fine, and would have more than met our needs if Tracfone could have make it operational.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Cell phone no contract

    Posted
    BestBuyMami
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This phone I personally like very much because of course it is a NO contract deal and I have been used to that kind of service for a few years now and haven't had any type of problem at all.The screen is pretty bright & clear. I recommend this Samsung Brand Cell phone because there are no commitments involved.Overall it is a very nice no contract phone. APRIL 26, 2015 Rockford, I L .

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good basic phone

    Posted
    Rhynoeconomus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For basic usage, such as quick internet searches, email, texting, and calling, this thing gets the job done. It's Android operated, so you get the benefits that come with such an operating system. Don't expect a powerhouse here; it's more of a phone for those less accustomed to smartphones but perfectly agreeable to using such devices.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    pRICE good Battery OLD

    Posted
    mustsay
    • Verified PurchaserVerified Purchase

    I bought online and picked up at store. Easy and found out price was reduced by half, when picked up. Great customer service, was able to pick up extra memory for photos with their help. Using phone battery is worn , must charge often, does not last 7 days on standby as advertised. Considering pricing new Lithium battery. Use phone very little though so I can charge each night.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good phone for the price- easy to use

    Posted
    jamy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    You can do everything you want with this phone. Easy to load apps and many are free. Good picture and sound quality when watching something online. Easy to understand set up instructions . With Tracfone you can download a step by step instruction booklet that helps you do things you want to do with this phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just the right amount of features for me

    Posted
    wedding1025
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The phone is working out great, but most importantly the employees of Downers Grove Best Buy are the even greater! Some things are cheaper at Wal-Mart but Best Buy answers questions and certainly gives far more guidance and instruction with electronics. That is very important for those of us who suffer from technology impairments! Thank You

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I think this was a good purchase

    Posted
    ajafk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am not a big phone user so while I'd love to have an Iphone, I'm not willing to pay $40 a month for only light use. So this tracfone Android seems the right compromise on functionality/cost. I do wish it would have warned me that I had (while traveling) used up my data allocation, and I wish it wouldn't go through a full charge so fast, but for normal use around home it suits me fine.

    I would recommend this to a friend