Main Content

Customer Ratings & Reviews

TracFone - Samsung Galaxy Luna 4G LTE with 8GB Memory Prepaid Cell Phone - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 260 reviews

96%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 260 Reviews
  • Rating: 3 out of 5 stars

    Phone does not meet manufacturer's specifications

    Posted
    Alan14150

    Owned phone for: 2 Days I purchased this phone to replace an older LG that I had for a few years. I thought Android 6 Marshmallow would be an improvement over the version 4.4 KitKat that my LG had. Surprisingly, even though this phone has a quad core processor, installing apps from the Google Play store takes about the same amount of time or longer compared to my LG that has only a dual core CPU. The screen is not fingerprint resistant and attracts fingerprints like crazy. With my LG, I could literally wipe the screen with my finger to remove fingerprints. With this phone, attempting to wipe away fingerprints just smudges the screen even more. Not sure why that is but you might need to get a screen protector for this phone if you want to minimize fingerprints. The screen is also very bright and sharp but oranges are way over saturated. Luckily this can be compensated for by changing the screen mode to Basic in Settings which lowers the color saturation. not a big deal but the bright orange can be hard to read against a white background. The camera is really good on this phone and the LED is super bright. The back-plate snaps off easily and a micro SD card can be quickly inserted. No removal of the battery is necessary. But my complaint is that this phone does not live up to the specifications it is advertised for. Various sources indicate that the phone has 1.5Gb of RAM. https://droidchart.com/samsung/samsung-galaxy-luna-luna-1970 and https://www.hsn.com/products/samsung-galaxy-luna-45-super-amoled-tracfone-bundle/8242524 However...this phone is only equipped with 879.45Mb of ram. This was verified with CCleaner, CPU-Z, and Antutu benchmark. 878Mb might be enough but if you're hoping for the 1.5Gb of RAM as advertised, you're out of luck. The phone appears to have 8Gb of storage split up between system storage and internal storage. If you need more space for your apps you can just put a micro SD card in the phone and use an app called AppMgr or App 2 SD to transfer apps to the SD card to free up internal memory.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Good day, Alan. We do apologize for any inconvenience this may have caused. In order to get this resolved, we would need to gather more information. Please email us at StraightTalkBV@StraightTalk.com. Thank you for choosing us as your service provider. TracFoneWireless

  • Rating: 4 out of 5 stars

    Best Tracfone yet!

    Posted
    joenyc
    • My Best Buy® MemberMember

    I purchased this as an upgrade from a Samsung Galaxy Stardust running Android 4:3 Jelly Bean. That OS made the phone quite useless as most of the apps I wanted did not work on it. The new Galaxy Luna is a pleasure in every way. Great updated OS which allows me to use wanted apps for banking, travel,etc. 4G network gives great reception. It is a good size-not too big like the previous Lollipop phone which Samsung put out. I was able to get my number and minutes transferred from Customer Service in about 20 minutes on the phone. The only major complaint I have is the placement of the power button which is down near the middle of the side of the phone which could be easily pressed while simply holding the phone. My previous phone and tablets all have it at the top on the right . I don't think this was a good design change for Samsung. The Tracfone Easy Transfer app only transferred part of the content from my old phone so I am having to install music and pictures manually from my computer onto the SD card. Over all I would definitely recommend this phone. Even better if you can wait for a sale to get the best price.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Lot of Bloat Ware and Questionable Battery Life

    Posted
    milesk

    Needing more battery life for a couple of heavy duty apps, I chose the $80 Galaxy Luna. It advertised 2x the voice time (18 hours) and 2x the operational battery time (17 hours) as compared to my Galaxy Core Prime at a price I could afford. I charged the Luna overnight, to 100% . I then started to reconfigure the Luna, tried to reduce the bloat ware and started to disable some of the notifications. There had to be at least 6 times as many apps, utilities and other bloat ware on the Luna as that on my Core Prime. The apps on the main screen, were actually folders with a myriad of predefined apps within each. I was unable to decipher what most of the utilities did or if they were needed or not. It was overwhelming. I had the battery saver activated, no added apps and the phone was NOT activated (tracfone – No minutes). After just 1 hour, the battery usage went from 100% to 89%, with only 11 operational hours left (not the expected 15+ after an 11% usage). My $30 Core Prime, with the loaded apps, does better then that . I guess its possible, that if all the unnecessary background routines were disabled, the battery life would meet the advertised values. I then reset the phone to factory specs and returned it to Best Buy. I cannot comment on the basic operation of the phone, so I’m giving it two stars assuming it functioned as well as my Galaxy Core Prime.

    No, I would not recommend this to a friend

    • Brand response

      TracFone Wireless

      Hello, Milesk. We do apologize for any inconvenience this may have caused. In order to get this resolved, we would need to gather more information. Please contact one of our customer care representatives via chat at http://bit.ly/2gQCmUz?caseId=14744096. TracFoneWireless

  • Rating: 4 out of 5 stars

    Great Phone, Especially for the price

    Posted
    Willbur
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased three of these phones for Christmas 2016. One for me, and two for my kids. They have all worked great. I have been very pleased with the phone. I think I get 90% of the functionality for 20% of the price of the top of the line phones. There are some things to be aware of: First, I have been unable to get the phone to treat an external SD Card as internal memory. This is a new feature of Android 6 that I was really looking forward to having. That means there is only about 4GB of memory available for applications. While you can move some of the applications to the SD card, it is not like I thought it was going to be where I could add an SD card and expand my memory to a large size. This limits the number of apps I can install. Second, the rear facing camera is not auto - focus. This is disappointing as I can not scan barcodes. This eliminates use of apps like Sam's Club scan and go any app that uses bar codes (and probably QR codes). Overall, I am very happy. I would buy again even with the limitations as the price is great.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Double Billing, Phone Still won't work.

    Posted
    MacMan

    TracPhone, SIM card comes up with the wrong number transfered to me ! - TracPhone sends new SIM card. Also does NOT work. TracFone double bills me $34.25 for both SIMs, phone does not work. So, I got Double Billed, $68.50 gone, no minutes, no texts, no MBs, no phone. Thanks alot TracFone. Three Calls to Support, First call was the chat & new SIM, second call he did not know what to do, third call she deleted my $64.50 balance and killed my first SIM by deactivating it, and the second SIM does not work, and I still do not have my number. I took pictures of every step and screen and chat, hopefully they will refund my $64.50 - but when I go to their support site now the page shows 404 - ??

    No, I would not recommend this to a friend

    • Brand response

      TracFone Wireless

      Hi MacMan. This is Mary Ann from TracFone Wireless. Please contact us via live chat at  http://bit.ly/2gQCmUz?caseId= or you may also send us an email to TracfoneBV@tracfone.com to further assist you with your issue. Thank you. TracFoneWireless

  • Rating: 4 out of 5 stars

    Great value for the bucks

    Posted
    BioWolff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm pretty cheap and wanted a cheap smartphone on for a TracFone account. A Best Buy fellow steered me away from a $29 option and I'm glad he did. This is as good as a pricey smartphone...good screen, good audio, easy android system. There is a limitation that comes with the cheap price. A limited internal memory restricts the number of apps you can install. I added a 16 GB memory chip, but only some new apps can be transferred to it. In short, if you're willing to limit your apps and don't need iOS, you can get a great device with cheap (pay per minute of talk) no contract phone service. Best Buy advice was good but didn't warn me about limitations.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, but not great.

    Posted
    Techman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This prepaid phone is very good for the price, but not great. The screen is bright enough in daylight, the speaker loud enough for calls, but ringtone is a bit weak. The camera is disappointing...not very sharp pics, more like a 2 MP in quality. Battery life decent, but not great unless you disable features such as bluetooth, reduce brightness, etc. Some nice features, but still too much bloatware that can't be uninstalled or moved to ad card. Overall a good deal considering it isn't a $600 phone. If it gets broken or lost, reasonable to replace. It also works on the best phone network.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really Nice Phone for the $

    Posted
    alto53
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife has had a Tracfone for 5+ years now; this is her 3rd one and 2nd Android. So far this is the best by far. She doesn't do a lot of data streaming or even phone calls - uses it primarily when out of the house when she needs a phone or access to email. I've never paid more than $100/yr and she has so many "rollover"minutes and data that there has never been a need to buy extra. The phone is much more stable and reliable than the previous non-Samsung, Android phone. Great buy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent first-time prepaid phone

    Posted
    Zman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm not a big streaming data downloader and mainly used my previous cell phone for phone calls and rare texting! How about that? I grudgingly gave up my ancient Virgin Mobile flip phone for this prepaid TracFone primarily for the prepaid option. VM would have had me get a relatively expensive, monthly plan that far exceeded my needs. I'm having fun with this Android phone, adding apps and learning about its versatility. I enjoy the macro option on the camera. This phone is a great value for me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Color and clarity is phenomenal! Beautiful!

    Posted
    GMC1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This unit replaced my Galaxy 3, which I got back in the day when it was the newest Galaxy out. It has been such a good quality phone, I wouldn't go with anyone else but Samsung Galaxy. When I received my NEW Galaxy 7, the color and the clarity of the screen was absolutely phenomenal! I got the International version, which gives me the extra sim card port, so when I go visit my granddaughter in Grenada, I can use this phone instead of buying one just for the trip! GREAT PHONE!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Drains battery fast

    Posted
    Explorer123

    The only complain about this phone is the battery. I am not heavy on my phone. The longest time I am on the phone is when I do my Duolingo language learning maybe for 30 minutes and I do not check my phone a lot for messages. I have the display brightness to the lowest setting and I watch the % of my battery going down very fast. I have to bring the charger to work. I did not need to do this on my LG41C that I just replaced.

    I would recommend this to a friend

    • Brand response

      TracFone Wireless

      Hello, Explorer123. We apologize for any inconvenience you may have experienced. In order to better assist you, please contact one of our customer care representatives via chat at http://bit.ly/2gQCmUz?caseId=14801760. TracFoneWireless

  • Rating: 5 out of 5 stars

    My first Smart Phone!

    Posted
    GbEngr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am learning to love my new "Smart Phone". I appreciate features, particularly the ease of using the camera, volume control, and having my email and calendar available at the touch of a button. I also appreciated the excellent customer service at Best Buy when I purchased the phone. The employee was patient with my questions and concerns, answering them all, and getting my new phone set up with all the info from my old phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great phone

    Posted
    Bargainbette
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone is awesome. It does everything that the expensive contract phones do. I don't use a cellphone a lot so a Tracfone is the perfect choice for me. The reception in Maine is great. No dropped calls either. I love the widgets that can be added to the main screen. I have our children on the speed dial widget so with just one touch it dials their number. The phone was on sale too, making it an even better deal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    CaptRyanA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    No drop calls and clear call clarity. I mostly use it as an MP3 player with a phone bounce as a backup so I don't have to kill my good phone. The lack of normal Samsung programs is both a good and a bad - it means the memory is steamlined but it also means some of the better Samsung programs are not included. I would recommend it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding Value

    Posted
    WjGi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This phone was a upgrade for my wife. She was looking for a model that would give her every aspect of current technology with easy interface. She had this phone with her for a recent bay shower and the video mode and photo shoots were outstanding. Excellent resolution with zoom feature in both presentations. Auto label by date & location of course. This phone and its apps / features are rock solid!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great product support from best buy

    Posted
    big11s
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this based on my son's recommendation. Was fairly easy to setup with help from Best Buy. Does a lot of different stuff depending on what app you choose. Bought it on clearance, then Best Buy reduced the price again the next week. Called customer service who refunded the difference with no problem. For me it wasn't so much the phone, but the service which brings me back to Best Buy

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it! Works so well. Was only $80. Camera great

    Posted
    Jamheadphonestyle502
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works really well. Easy to get cases like amazon or in store. Great camera, great features, memory holds more than you think, works well. Only $79.99 and than buy a prepaid card best deal $80 or $100 for a full year. Lasts quite some time. Or get as cheap as $20 or $30 or $50 anything that fits your budget. When you use just wifi its free. Doesnt use data or anything either. LOVE THIS PHONE

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Little Tracfone!

    Posted
    Oiseau
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I chose this little phone because we were planning an overseas trip and I wanted to have a phone capable of handling a translation program. The staff at Best Buy were most helpful in choosing the phone and transferring my data from my previous Samsung phone. I love the apps and have added a few of my own. Also the camera is excellent - probably better than my digital camera.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great value for Tracfone

    Posted
    MyBB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I just replaced my older LG with a Samsung Galaxy Luna, and so far, I've been very pleased, It was easy to set up, and the screen is very clear and sharp. Predictive text is very good, and the buttons are a good size. I'm not a heavy data user, but other reviews seem to support a good response for streaming. I would definitely buy another Samsung phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great updated phone by Tracfone

    Posted
    kozy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love my new Samsung phone over my last smart phone from Trac fone. It like going from early 20 century into the 21st century in phones. The phone is faster with data and browsing the internet. I get my messages within seconds and much more storage available for apps.

    I would recommend this to a friend