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Customer Ratings & Reviews

TracFone - ZTE Citrine 4G LTE with 8GB Memory Prepaid Cell Phone - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 78 reviews

88%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 78 Reviews
  • Rating: 2 out of 5 stars

    Bad battery and bad ZTE support

    Posted
    dustyshot

    Nice phone and love that my music does not skip for the 1 gb ram but if you want the Marshmallow update. You will never get it especially Tracfone and ZTE between them both make up excuses to not add it. BLU on Best Buy has lower end device than this phone with Marshmallow. So I do not see the reasoning of keeping the update from this phone at all. Nougat is just around the corner and Marshmallow is already a year old. Guess, they don't like being up to date with their devices. So if you are happy with just Lollipop, then this will be your phone. If you want the latest operating system, then get a different phone. Go BLU or Acatel instead. The specs for the battery are way off. I get max two days with not doing a thing on the phone. This is with WiFi, Data, Sync and all notifications to the not enable and still get 2 day standby and turning phone off when sleeping at night. Battery sucks big time. I charge it pretty much daily. May be cheap and decent specs but this should be fore barely turning teenager device. I just don't have the budget for more pricey device but as I said before, Tracfone and ZTE do not work well together.

    No, I would not recommend this to a friend

    • Brand response

      TracFone Wireless

      Good morning, dustyshot. We do apologize for any inconvenience this may have caused. In order to better assist you in getting this resolved, please email us at TracfoneBV@Tracfone.com. Thank you for choosing us as your service provider. TracFoneWireless

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    TiredMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this at a great price from BestBuy.com for our new teenager. Our son wanted an upgrade from his old non-smart phone and this smart phone came with a front-facing camera which was a bonus. :) We are not techies by any stretch, so this is a review from a simple mom and dad who have used tracfone for many years and finally got smart phones for ourselves less than three years ago... So far this has been a great phone for our kiddo. The transition from his old phone to new one was as seamless as any tracfone transfer we have ever had (it takes a few days when you want to keep the same #, so that can be frustrating for those not as familiar with tracfone...) One tip that I would pass along to potential tracfone users - check tracfone's website by looking at the phones available for your zip code - that will save a headache on the weird off chance that a certain phone can't be activated in your area... You can also call them. In our case, this phone HAD been available at our local store, but was not available when we went to the store, so we ordered it from BestBuy.com.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bang for your buck, solid smartphone

    Posted
    DruMeister

    At one helluva price of 29.99, you get a smartphone that's pretty much up to par with the Samsung Galaxy 6 it in terms of speed and capability. Runs a new Android™ 5.1, Lollipop OS, the look and feel of the phone seems to be much improved upon it's previous models. The screen is sharp/clearer than my Moto E, or Alacatel OneTouch Sonic. Tracfone finally answered our prayers (well at least mine) in including more internal storage with 8gb, when before we used to get under 2gb. Activation was literally instant, as soon as I activated it on the phone, my old phone # transferred immediately to my new ZTE Citrine. Buy this while the price is down, so far no problems, camera is decent, selfie camera is low res, and you can also play Pokemon Go.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great first phone, not best charger

    Posted
    maddog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this phone for a 10-year old that was going away for a summer camp. This phone worked out great, it was simple to set up and use, plus with the WiFi on the phone, we were able to keep in touch when he was out of cell coverage but had access to the WiFi. The kid has downloaded games, is texting his friends and quickly learned the Android system. The only issue that we found with this phone is that it is VERY particular with the charger. Yes, it is a micro USB charger, but you must either use the charger that came with the phone or must have a charger that is the exact same voltage/output as the charger that came with the phone - which we found was easier said than done. Other than the idiosyncrasy with the charger, this phone has been great.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    terrible customer service

    Posted
    aern
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After purchasing the phone I tried to have my remaining minutes transferred from my previous Tracphone, which had suddenly stopped working. Supposedly Tracphone could not tell how many minutes I had left. Their representative told me I would have to tell them my best guess of how many minutes I had left, then they would check with another "department" who would verify whether or not my best guess was correct. Only then could I get my minutes. Needless to say I didn't remember how many minutes I had left, and if I had, how do I know they would verify it as "correct"? It seems a very sketchy customer service. I returned the phone and switched with Consumer Cellular.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone for the price!

    Posted
    Bigblu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone is great for the price! It has a lot more functionality than my old phone for only $5 more. The touch screen works better than my last phone also. The only negative that I noticed after having used it for a couple of weeks is that it will not alarm if the phone is off, so if you want to use the alarm clock function, the phone has to be on. (Note: I am only a basic user and don't use the phone too often. If you are a heavy cell phone user, this might not be the phone for you.)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good beginner smartphone

    Posted
    Phoneguy99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had Tracphones since 2001 I upgraded an old 3G qwerty key phone. For a basic smartphone I well think the $20 was a good deal. I can look up Websites and use on Wi-Fi to save my data. For an older person fairly easily to use. If you have an old flip phone on Tracphone it's worth the upgrade. Works on AT&T wireless towers in case you want to check the coverage maps. With 4G Lte speed on data. Fits in your pocket easily. Oh triple on each card you load data,text and voice.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cheap android tracfone

    Posted
    Jenn00
    • Verified PurchaserVerified Purchase

    It's new, so battery last a few days. I do turn data and Wi-Fi off to save battery. Good price ($20) for an android prepaid phone. Triple minutes. Doesn't have a lot of signal though. Don't know if it's caused by the phone or the company, so i Can't hear a call that well. But the other person hears me well. It connects fast to my wifi, screen is responsive. It has google play store and 8gb. Front & rear cameras. I dont have lots of apps, just the ones that came installed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not bad

    Posted
    Marines1212
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It took me some time to learn all of its gizmos, I'm still learning it. The part that I don't like about this phone, it's doesn't show you the minutes left on the home screens like other pay phones, I had to go on to YouTube to find out how to access the minutes. I actually had to use a code to access it with a code of *777*1# , but that being said and done with. I'm satisfied

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great price, limited space

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I received a great deal on this phone: $30 off of the regular listed price then $5 off with a Best Buy coupon. It really is what I expected but the limited RAM can be a problem at times. Fortunately, I don't have to root it to move apps and files to an SD card I already had but something, somewhere in its system has the annoying habit of moving apps back to phone storage after updates. In summary, it is worth the price despite the limitations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice for the price.

    Posted
    bjhoneybear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the size and features of this cell phone. It suits my needs and is a nice size that is not to overloaded for a senior citizen to manage. It offers triple minutes too and lets the unused minute carry over as long as you keep the phone active with the minutes card purchased before the initial minutes run out. NICE!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Serves its purpose

    Posted
    JJDDSS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought as a burner phone to install some apps my work wanted on our phones that I didn't want on my personal phone. Has served its purpose well. Just sits on the desk like a paperweight until I'm ready to use it for the job. Never made a phone call with it. Don't use the web. Just use it for work and it...Works.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A great phone for students

    Posted
    movieman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bough the phone for an 89 yr old parent who had some difficulty with the phone operating procedures and didn't care to put any time into learning how to use it. Now keep it around for me to use for travel or in any situation where it could easily be damaged. Replacement cost would be negligible as opposed to my Apple iPhone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great cell phone for not a senior citizen .

    Posted
    bjhoneybear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I just received the phone today and it is just what I needed. Now I don't feel like such an old foggy by not being up to date with an old fashioned cell phone. This one is an android and has so many features that I will plan to explore and use. Thank you for the great price too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works flawlessly

    Posted
    Whatsteddiupto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you know what you're expecting, a simple smart phone with android touch screen then this does it for you. No significant lag when you're using it (without additional apps), doesn't freeze, and works just like an android. You could see why this was valued at $80 in its heyday.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best TracFone yet

    Posted
    AndyC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Been using a TracFone for several years now. Really love not having a monthly cell phone bill. This newest phone combines the advantages of a TracFone with smart phone features. Better camera and I've found the GPS app very useful already. Happy with the new phone.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Just a bad phone

    Posted
    ravendna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the only good thing about this phone is that it is cheap. That being said it's cheaply made as well the screen is almost completely unresponsive, the sound is very low quality, and most of the features you would expect on the phone are factory disabled.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great starter phone

    Posted
    Kyleeboop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this phone for my granddaughter over a year ago and she is still using it! I wanted a cheaper phone to get her started and this one couldn't have been any better!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Price GSM Cell

    Posted
    opalblue
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was shopping for a GSM cell. The SIM card was fixed on the slot, however. I have not checked with Tracfone whether it could unlock the cell when I travel abroad. The price is very good in regard to the functions of the cell.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Efficient 4G Lte Android smartphone

    Posted
    ppp8
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Conveniently purchased online and picked up in the store. Great size (neither too small or too big) and a great price for a Tracfone 8 G memory Android phone. Front and Back cameras work well.

    I would recommend this to a friend